Tisch
Leaders:
On X, under the leadership of XXX, the deputy general manager, a group of three people made a serious inspection and guidance on the safety production of our unit. While affirming the achievements, the inspection found that there are still some shortcomings and hidden dangers in the safety production of our unit. The inspection team fed back the inspection results to our unit. Our unit attached great importance to the feedback and reported it to the leaders in charge in time. The leaders in charge immediately organized meetings of relevant offices and deployed rectification work. It is required to formulate a detailed and feasible rectification plan to ensure that the rectification measures are effective and the rectification methods are appropriate to ensure the rectification quality. It also requires relevant departments to attach great importance to it, actively cooperate with and participate in the rectification, and there must be no buck-passing behavior. If the rectification is ineffective and you want to muddle through, once it is discovered, the relevant responsible person will be dealt with seriously. The following is a report on the rectification of potential safety hazards of the Bank:
Existing problems and rectification:
1. The number of surveillance cameras around the high cabinet area, business hall, wealth management area and self-service area is insufficient, and there are monitoring dead ends; No intrusion detection alarm device is installed in the connection area between XXX financial zone, self-service zone and lobby, and the escape stairs leading to the reservoir area in XXX treasury handover zone.
Rectification: Our unit called the person in charge of Jinjian Company and 1 10 remote alarm center to report the inspection, and asked them to make a plan for installing cameras and intrusion detection alarm devices as soon as possible, and install cameras and intrusion detection devices in time. At present, the installation has started. At the same time, our unit will take this inspection as an opportunity to conduct special dragnet investigation on all outlets in the near future. If similar problems are found, resolutely rectify them immediately, eliminate blind spots and monitoring dead spots, and do not allow similar problems to happen again in the future.
2. Windows in the office area on the second floor. XXX office building is an ordinary sliding glass window with no protective fence.
Rectification measures: relevant departments have been organized to inspect the site, and according to the actual situation and requirements, special funds have been applied to renovate the second floor of the office building as soon as possible and install protective fences to ensure the safety of employees' lives and property.
There is no lock installed on the warehouse door of 3.3. XXX office building; There is no fire-fighting equipment in XXX business hall voucher library and XXX power distribution room.
Rectification: locks have been installed on the warehouse door of XXX office building as required, and fire-fighting equipment has been configured in XXX business hall voucher warehouse and XXX power distribution room in time.
4. The monitoring parameters are set unreasonably, the employees did not leave, the monitoring was not recorded, and the video data was missing.
Rectification: Our unit has asked the maintenance personnel of Jinjian Company to adjust the parameters of XXXX and XXXX monitoring hosts, and recently investigated the TV monitoring settings of all outlets, completely eliminating the unreasonable parameter settings of important monitoring channels, ensuring uninterrupted monitoring and ensuring the integrity of monitoring video materials.
Outside the exit, the door is locked and the key is kept by one person.
Rectification: Our unit has negotiated with the personal finance department according to the problem of keeping the single lock key of the outlet door, and has formulated a unified transformation plan, which will unify the transformation of the outlet door.
6. Playback video shows that individual banks have the phenomenon of one person working overtime, disarming and closing the commuter door; The daily inspection of the safety officer is inconsistent with the actual signature of the work log; The handover of the commuter door and key is inconsistent with the signature of the work log; The security officer didn't play back the monitoring video every day, and shut down the monitoring host once a week.
Rectification: It has been rectified. Network organization safety personnel to learn safety business. Safety personnel are required to strictly implement the regulations on the access and locking of commuter doors, carefully perform the lifting operation, carefully fill in the work log and the work log of outlets, and carefully hand over the keys of commuter doors in use. As required, the surveillance video should be played back for a short time every day to avoid going through the motions. The security officer is required to restart the monitoring host once a week to ensure that the monitoring host can always maintain good running performance. Our bank has made a training plan, and will invite relevant professionals to hold training courses for safety officers in the near future, so as to improve the sense of responsibility of safety officers and master their job responsibilities and operational procedures.
7. The alarm keyboard is not within the monitoring range, and the disarming situation cannot be seen.
Rectification: It has been rectified. The maintenance personnel of Jinjian Company have adjusted the camera as required to ensure that the operation of 1 10 alarm release keyboard can be monitored. Our company will check all the outlets, and completely eliminate the problem that the keyboard disarming operation cannot be seen in the 1 10 alarm disarming setting.
8. The commuter door is unqualified, and there is no voice prompt when it is not closed.
Rectification: We have contacted the commuter door manufacturers and installers in time to carry out maintenance as soon as possible. In the near future, we will conduct a general survey of the commuter doors in all outlets and thoroughly repair the commuter doors that can't work normally.
9. I have forgotten to protect.
Rectification: By checking the protection situation with 1 10 alarm center, it is found that the protection situation of outlets is normal.
10. The locker room is located in the high cabinet area, forming a monitoring dead angle. It is recommended to move it to an area outside the high cabinet area.
Rectification: It has been rectified. According to the situation, the locker room has been moved outside the high cabinet area. We will conduct on-the-spot inspection of all outlets, and all the dressing rooms in the high cabinet area will be moved outside the high cabinet as required.
1 1. The wiring in the computer room is messy, and the strong and weak electricity are mixed together.
Rectification: It has been rectified. According to the requirements, the strong and weak current lines are sorted out.
12. The management of spare keys for commuter doors is not standardized, and the two-person sharing system has not been implemented.
Rectification: It has been rectified. Our unit issued a notice in time, requiring all outlets to strictly implement the separate management system for spare keys of commuter doors. XXX, XXX outlets have carried out self-inspection and rectification as required, and realized the sharing of commuter door keys. Our unit will review the storage of commuter door keys in all branches and outlets.
13. The boiler room, water pump room and power distribution room are in the same plane in the basement, and no isolation protection measures have been taken.
Rectification: A notice of rectification of potential safety hazards has been issued to Jinjian Company, the management department, requiring it to immediately take isolation measures as required to become an independent waterproof and fireproof working space and resolutely put an end to potential safety hazards.
14 distribution room. XXX office building has no protective net and rat-sticking board.
Rectification: The installation has been rectified as required.
15. Firefighters on duty did not receive pre-job training.
Rectification: the office building of our unit has not been accepted for fire protection, and the fire protection certificate has not been obtained. Second, I made a special report to the bank. Because the personnel on duty in the central fire control room have not been determined, all the pre-job training has not been carried out. Once the personnel on duty in the central fire control room are determined, we will provide relevant personnel with pre-job training in time as required to ensure that the personnel on duty are certified to work.
16. No voice intercom equipment was installed in the vault guard room, transfer room and reservoir area.
Rectification: It has been rectified. Maintenance personnel of Jinjian Company installed voice intercom equipment in the guard room, power distribution room and reservoir area of the vault.
17. Some fire-fighting equipment in the office building has been put into use, but the contractor failed to deliver the key due to the late payment for the project, resulting in the fire alarm host being located in the newly-built monitoring center, and the duty system could not be implemented.
Rectification measures: the bank is negotiating with the construction party to ensure that all the fire-fighting parts are delivered to the bank first to ensure normal duty according to regulations.
extreme
Provincial trade unions:
At xx: xx, xx, xx, xx, 20xx, the mysterious person of the provincial bank made an experiential inspection of the lobby service, window service, business environment, service facilities, gfd service of employees and other personnel (cooperative units) and 37 items of six major items of the bank, namely Hearthstone Branch of Development Zone Branch, Business Department of Branch and Welfare Street Branch. The inspection focuses on the evaluation of software environment such as employee service.
In the "Notice on the Second Unannounced Visit to the Service of Some Business Institutions in the Province" subsequently issued by the provincial bank, it was pointed out that the following problems mainly existed in the daily service work of the inspected outlets of our bank.
1. Welcome words, invitation words, Fujian words and other polite expressions are not standardized.
2. The service etiquette of raising hands and greeting with both hands has not been well implemented.
3. The lobby manager didn't stick to his post. Failure to divert traffic and guide customers, and timely guide customers to the corresponding areas to receive services according to customer needs.
4, public security personnel on duty are not equipped with police equipment in accordance with the provisions.
5. There are dead corners in the outlets and halls, and the cleaning in front of the door is not timely.
The Party Committee of our bank attaches great importance to the notification documents of the provincial bank. Upon receipt of the documents, the trade union of the branch was immediately instructed to carefully check and confirm the violations and responsible persons, and the three institutions inspected were required to make rectification within a time limit one by one according to the documents of the provincial bank and the service requirements of the superior bank. At the same time, the documents in the province will be forwarded to the whole jurisdiction, and all institutions are required to organize all employees to study hard, check and correct themselves, and take a warning in future service work.
The specific situation of this rectification of our bank is now reported as follows.
1. For the problem of poor implementation of service terms and service etiquette, the inspected institution held a general meeting of all employees, and the employees who violated the rules made a profound review at the meeting, and warned employees to continuously enhance the implementation of basic service standards through negative examples. In the future service inspection and supervision, the branch trade union will also take the standardized service of employees as the top priority. Through continuous strengthening, the service standard of the head office will truly become the conscious action of employees.
2. In view of the problem that the lobby manager is not on duty and does not take the initiative to work, the branch requires all institutions including the inspected outlets to organize a service training for lobby personnel in the near future and strengthen supervision and inspection in their daily work. In the future service inspection, the lobby staff who are slow to move and have little improvement will be replaced immediately.
3. For the problem that the security guards of outlets are on duty in violation of regulations, branches require all branches to immediately call the security guards of their outlets for a service training and do a good job in daily supervision. At the same time, communicate with the security department of the branch company and negotiate with the employer to replace employees who are lax and repeatedly violate the rules.
4. For the problem that the lobby and main entrance are not cleaned in time, the branch ordered all institutions to strengthen the management of cleaning staff, re-check their daily work tasks, ensure that the business environment is cleaned in time, and keep the environment clean and fresh at all times.
In addition, in order to warn the branches under its jurisdiction to avoid similar mistakes and improve the overall service level of the whole bank, the Party Committee of the branch decided to deduct the corresponding scores of the performance appraisal of the three illegal institutions in the current year according to the service management measures formulated by the branch, and give a certain amount of economic punishment to the top leaders of the institutions. For the illegal employees involved, in addition to the corresponding economic penalties, the qualifications of outstanding employees and tellers in that year were also cancelled.
The Party Committee of the branch believes that the service work of Anshan Branch will be improved and the service quality and level will reach a new level by taking this provincial inspection as an opportunity and through strict cleaning. At the same time, in the future work, please give us more guidance and supervision.
I hereby report it.
* * Branch
20xx year x month x day