Selected model essays on the work summary of e-commerce personnel 1
The first half year of 20xx has passed. In this year, through hard work, I have gained something. As the end of the year approaches, I feel it necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year. Let me make a brief summary of the work in the first half of 20021.
First, acquire knowledge through continuous learning.
Product knowledge, collecting information from the same industry and accumulating market experience, now we have a general understanding and understanding of the market we are now in. Now I can gradually respond to all kinds of questions mentioned by customers clearly and fluently, accurately grasp the needs of customers and communicate well with customers, so I gradually gain the trust of customers. Therefore, after half a year's efforts, we have successfully negotiated with some users to buy our products. While constantly learning product knowledge and accumulating experience, their ability and business level have been greatly improved. In view of some changes in the market and competition in the same industry, we can now come up with a relatively complete process to deal with some emergencies. Can operate a whole set of processes.
In addition, my work in the first half of 20021was focused on second-line sales, which was very important. Every car sold in our DFAC has to go through the second hand. The location of the second line is a bridge between the first line of sales and users. One is to supplement and improve the front-line work, and the other is to guide and maintain users. During the first half of 20021year, the customer satisfaction I served was basically good, which made me very proud.
Second, make improvements.
202 1 improvement measures for problems in the first half of the year. In view of the situation that the price difference between cars is 10 thousand yuan, the relevant departments have made adjustments, and the current product price is acceptable to most users. There are also some models that are wrong in advance. We are going to digest some cars in the peak season this year, look at the market and make an accurate judgment! Reduce the financial pressure of companies and departments, and let us DFAC people go into battle easily and challenge the next task!
Three. Personal work goals and plans for the second half of the year
In the first half of 200212002, I adhered to the three basic principles of salespeople, namely, being the most disciplined, carrying out orders, completing tasks and doing a good job in this position. I hope the company will give me more opportunities to study and exercise and enrich my knowledge! I hope I can transfer from the second-line position to the first-line sales position in the second half of the year and become a complete salesperson. During the whole year of 202 1, I mastered a whole set of operation procedures. Plus more than a year of sales experience, I have my own way to deal with some unexpected things. I believe I can become a qualified salesman. If I can enter the first-line sales position, I will try my best to do my best in sales and profits.
Selected essays on the work summary of e-commerce personnel II
Time passed in the blink of an eye. In a blink of an eye, my customer service probation period is over. Looking back on my customer service work, there are many places worth savoring. But first of all, I still want to thank the company for giving me this platform to work and accumulate experience, so that I can learn so much knowledge and work skills and grow so fast. The following is a summary of my work during this period.
At the beginning, the position I applied for in the company was actually not a customer service position, but an operation position. However, because my major in university is not an operation major and there is no foundation, the staff of the company recommended me to start from the customer service position and pass the operation assessment for three months before I can transfer to the operation position. In the first week of the company, I was familiar with the company's products, including their models and types, as well as their prices, functions and so on. Because our company mainly sells digital products, and I happen to be very interested in these products, so I am very relaxed and motivated to learn. I have mastered all the products of our company in less than a week.
I have been practicing typing speed next week. Because I didn't have much contact with the computer before, the typing speed was very slow, and I even had to type letter by letter. When my supervisor replied to the guest's message, I saw his fingers operating on the keyboard, which can be described as quick. So for a long time, I have been concentrating on improving my typing speed. I take the supervisor as an example and study goal, practice diligently every day, work overtime until late at night, and learn all kinds of knowledge about the backstage operation of the store on the computer. In this way, practice makes perfect. During the last month's probation, my typing speed has not only improved, but also mastered the work skills that I need to master as an e-commerce customer service. Moreover, we have a very detailed understanding of an operation model and profit model of our store on the platform. This is a great encouragement for me, a small white operator.
Now the three-month probation period has passed, and I passed the formal examination of the company a few days ago and became a formal employee of the company. I have a lot of ideas about my future planning, but first of all, I have to be slow and steady step by step. While doing my job well, I will continue to learn the relevant knowledge of operation and strive to take up the operation post as soon as possible.
Selected essays on the work summary of e-commerce personnel 3
Thank you very much for giving me this opportunity to learn and grow in customer service. Thank the company leaders and colleagues for their support and help in my work, and let me integrate into the team building of the company. I hope to create a good working atmosphere and working environment with you.
The new month has begun, and the customer service department will also face some brand-new environments and tests. According to my understanding of the company these days, I made the following work plan:
1. Terminal training
Make a perfect and reasonable terminal training plan within the scope of customer service and complete the training seriously and effectively;
Step 2 collect receipt information
Pay attention to the collection of the basic information of the receipt, and try to fill it out as well as possible, especially some important items, which must be filled out in a standardized way;
document
Establish customer files by using unified professional management software classification;
3. Statistical analysis of data
Analyze and compare customer consumption information, timely feedback to relevant departments, and attach preliminary constructive opinions;
4. Customer relationship maintenance
Seek and create opportunities to strengthen communication with different types of customers in various forms, such as: customer satisfaction survey, interaction during festivals, basic color matching suggestions, senior private image consultants and so on. Grasp customer needs in time and make every effort to meet customer needs, provide customers with high value-added services, improve customer satisfaction, and develop and enhance relations with customers.
5. Customer complaint handling
Respond in a timely manner according to the complaint information fed back by customers. Customer-oriented, improve the processing flow and operating procedures.
Because it is the first time to participate in the customer service work in the clothing industry, I haven't done much work in just five days after I entered the company, but I also found many shortcomings. I will try to make the customer service work better.
At work, I also encountered some problems and difficulties:
1. I am not very clear about some specific requirements in my work, resulting in my own work not knowing how to carry out smoothly, and I am worried that I am doing useless work and wasting the company's resources;
2. I am not very clear about personnel, which will delay some colleagues' precious time;
3. I need a telephone, and I hope I can have one to communicate with my colleagues easily;
Due to my lack of experience in clothing customer service, and in order to do a good job in customer service efficiently, I hope that the relevant leaders and colleagues of the company will give some suggestions and help on the above issues in the next month, so that the customer service work can be well connected, thank you!