This semester, our graduate students majoring in management science and engineering offered the course of project management. Through the study in class, I have a general understanding and comprehensive understanding of project management. Under the guidance of the teacher, I have further studied and understood the project management, and truly realized the application of project management in real life. Project management is the application of management in the project field. It combines the characteristics of the industry and applies project management techniques, concepts and methods, including many knowledge fields (such as time management, cost management, quality management, risk management, human resource management, communication management and procurement management, etc. ). Now my understanding of quality management in project management is summarized as follows:
How is the quality? The sum of characteristics that make an entity have the ability to meet explicit or implicit needs? Explicit or implied requirements refer to the basic documents formulated according to the project requirements. As a part of project management, quality management plays a very important role. The purpose of quality management is to ensure the quality of information system by implementing the project quality management process and using some basic project management tools and technologies. Time, cost and quality are the three goals of project management. If the quality can not meet the requirements, even if the progress is faster and the cost is saved, the project is meaningless. I think the quality management system has two core ideas: one is to take customers as the center and make products meet customer requirements; The second is to continuously improve products and gain innovation. Some people say that the quality management system restricts the development of enterprises and brings resistance to enterprises. They think this is only superficial and has no practical use. No matter whether the company organizes learning or training, the establishment of various management procedure documents is only to obtain the national quality system certification, which obviously violates the concept of quality management system. The establishment of quality management system standards is not to unify documents.
In the introduction of standards, there is a general principle, which is described as follows: adopting quality management system should be a strategic decision of the organization. The design and implementation of an organization's quality management system are influenced by various demands, specific objectives, products provided, processes adopted and the scale and structure of the organization. The purpose of this standard is not to unify the structure or documents of the quality management system. Many enterprise or company managers distort the original intention of quality management system. We must have a real understanding of it, otherwise, the product quality of the company or enterprise will not be guaranteed, because we misunderstand its purpose, so we naturally cannot understand its core idea, let alone put the interests of customers first, and we will not increase investment in the continuous improvement of products, and innovation will lose its motivation.
Quality management system not only puts forward requirements for products, but also attaches importance to leadership decision-making, which is reflected in 5.0 management responsibilities in quality management system standards. After all, managers are the representatives of enterprises and the ultimate decision makers of various behaviors of enterprises. Whether the product quality is guaranteed depends largely on the role of leaders. As a company leader, first of all, we should constantly update our business philosophy, strengthen our own quality awareness and competition awareness, urge leaders at all levels to seriously study quality management theory, and strive to improve the quality awareness and quality control skills of all employees; At the same time, we should also pay attention to the basic work of quality management. Secondly, it is necessary to clearly determine the correct quality policy and objectives, and let all employees understand and implement them; Pay attention to the establishment of quality incentive mechanism, with clear rewards and punishments, to stimulate the enthusiasm and initiative of employees to attach importance to quality and produce high-quality products.
Of course, quality should be a comprehensive concept. The understanding of quality management should not be limited to the production of products, but also consider industries such as service, equipment operation, material supply and measurement. It should not be limited to a certain functional department, but should belong to the overall scope of the company. It should be the responsibility of all employees to ensure the quality of the company's products, and all employees of the company should have the concept of quality and bear the responsibility of quality; To solve quality problems, we should not only confine ourselves to the product manufacturing process, but also carry out quality management in the whole process of product quality generation, formation and realization. Only with the participation of all employees and comprehensive quality awareness can the product quality of our company develop continuously. There are eight principles of quality management, one of which is? Full participation? . Therefore, the company must attach importance to the role of employees in the whole company and give full play to their enthusiasm. It is not just to train middle-level cadres in the management system, but to run such an idea through the whole company from top to bottom.
As we all know, quality is the life of an enterprise. In modern international society, the competition of enterprises is essentially the competition of products, and the competitiveness of products is mainly reflected in quality. World-famous enterprises have strong competitiveness because they always focus on the theme of product quality, improve their management level and develop new technologies, so as to produce higher quality products. For example, Hewlett-Packard Company in the United States has a quality slogan called? Would rather not be first, but quality first? . ? Would rather not be first, but quality first? The slogan means that in product development, we can't rush headlong into action or be super fashionable, but the product quality must remain excellent. Because they deeply understand that the quality of products is the most powerful weapon to win credibility, improve competitiveness and occupy the market. Therefore, the company around the theme of quality, from the product design and development stage, the implementation of the whole process of production and sales quality management, and feedback to the design department. Hewlett-Packard Company has more than 65,438+080 distribution offices in more than 60 countries around the world. It is stipulated that the company must regularly report the reflection of product quality, provide relevant quality analysis reports, and quickly feedback to the design department to make new models of products through quality improvement. It can be seen from this case that how to find ways to improve the quality management level of our company is very important for product quality.
In this study of quality management, I realized that total quality management should not only run through the company's business activities, but also become a kind of corporate culture construction, realize the voluntary participation of all employees, make quality culture form the same values, ethics and behavior norms in the internal management practice of enterprises, and form the cohesion, binding force and driving force of all employees, thus firmly establishing the concept of quality first. If all employees can be so self-disciplined, then I believe that the product quality of the whole company will have a greater breakthrough and we will gain a broader market.
There is an idiom in China called? Ignorance? It is specially used to describe those people who have no culture, knowledge, self-restraint and closed-minded and conservative feudalism. Ignorance is because they didn't study, and then they became ignorant, incredibly? Ignorance? Not terrible. What is terrible is laziness in thinking-ignorance. After thinking about it, I still have to study hard. There is a good saying. There is a road in the mountain of books, but there is no limit to learning the sea. . I feel that in the process of learning this course, the teacher gave us great help, told us a brand-new concept, left us enough free learning space, and let us give full play to the initiative and enthusiasm of students.
Management system experience model paper 2:
On June 2nd, I participated in the ISO9000 quality management system training organized by the group company. By training teachers to explain from point to point, the original theoretical knowledge becomes vivid and easy to understand, and I have a clearer understanding and deeper understanding of the practical application of the quality management system. Through research, I have made clear the following aspects:
First,? Quality management system? Initially, it was a corporate management culture from western countries. After this system was introduced into China, it was tried and modified many times, and it was integrated with the local management mode in China. It has formed its own characteristic system and has also become an auxiliary management tool approved by the national technical supervision department. The ISO O9000 quality management system standard is actually an internationally recognized systematic quality management standard, which mainly involves eight principles of quality management and the establishment and operation of quality management system. The eight principles of quality management are a scientific summary of the successful experience of quality management in various countries in the world, and are the basis for the compilation of ISO9000 standards. Its implementation is conducive to improving the management level of enterprises, improving customers' satisfaction with their products or services, and helping enterprises achieve the goal of sustainable success.
Second, the management process of planning, implementation, inspection and continuous improvement, referred to as PDCA, is widely used in all aspects of management. In a series of projects including product management, human resource management, safety management, cost management, market management and process management, the establishment and operation of any management system are closely related to the PDCA management process. In this management cycle chain, the four links are interdependent and interact with each other, forming an effective mechanism together and giving full play to their roles in the management-related links.
Third, the products of logistics enterprises are services, and services are the solidification and embodiment of corporate culture. We use it? PDCA？ Circularly realize the management goal of ladder rising, and realize the ultimate wish of enterprises, that is, through the realization of high-quality management, get products (services) that satisfy customers, that is, provide customers with high-quality logistics services and continuously improve them. High quality, high efficiency, meet the logistics needs of customers to the maximum extent, thus improving the competitiveness of enterprises. It also makes customers feel that our Galaxy Logistics is the best partner. Secondly, what impressed me the most? Process? This word. The quality management system itself is to control the qualification of products (services) with some process standards. Only by strictly implementing the standard process can products (services) be qualified. Therefore, we should define our own work process, and then implement it in each process through layer-by-layer decomposition, so that the division of labor will be clear, the post responsibilities will be clear, the work responsibilities will be put in place, and the work will be simplified from complexity.
Four. ?The quality management system standard is an internationally recognized system quality management standard. When establishing our own quality management system, we must seek truth from facts and never copy it mechanically. Please don't? Draw a gourd ladle Work blindly according to the system standards, but integrate our actual work processes and standards into the system to use, and gradually improve in the work, form our own system, and constantly improve.
Five, after learning, everyone's understanding of internal audit has changed. Internal audit is not dedicated to finding faults. Internal audit constantly tests the effectiveness of our quality management system. Through the establishment of quality management system, we constantly improve our management and service level, and our quality management system is constantly adjusted and improved because of its practice, so that the system and service are continuously improved.
Finally, the quality management system not only runs through the company's business activities, but also is an aspect of corporate culture construction. It is necessary to realize the voluntary participation of all employees, so that quality culture can form the same values, ethics and behavior norms in the internal management practice of enterprises, form the same cohesion, binding force and driving force of all employees, and make improving service quality become the conscious behavior and habit of all employees, thus firmly establishing the concept of first-class service. Small improvements made voluntarily by all employees based on their own work will eventually bring about a great breakthrough in the quality service of enterprises.
Management system experience model paper 3:
Recently, the company organized all account managers to learn about the construction of integrated management system, which made us clearly realize the importance of the construction of integrated management system to an enterprise, which is the guarantee for the sustainable development and survival of an enterprise. The establishment of an integrated management system has clarified the responsibilities of each position in the company, which is the norm of all activities of the company and also the norm of each position. In the actual cigarette marketing work, it has promoted the integration of informationization and system construction. Guided by customer orders and brand cultivation, we will optimize the marketing management system, strengthen basic process management, and provide strong support for improving management level.
First, build a standardized and effective marketing system.
Efforts should be made to create a standardized and effective marketing mechanism, build a marketing responsibility system including all marketing lines, decompose marketing objectives into the same marketing of all marketing lines, and mobilize the enthusiasm of all marketing lines. All account managers should earnestly assume the responsibility of serving the market and service marketing, decompose their work objectives layer by layer, and fully serve marketing.
Second, pay attention to improving the system and ensure that it is in place.
The comprehensive management system pays attention to the perfection and effectiveness of rules and regulations, and strives to lay a solid foundation for enterprise management. Establish and improve the marketing management system from four aspects: department manual, workflow, supporting documents and supporting forms. System management covers all aspects of job responsibilities, work steps and trace management, and defines relevant rules and processes. At the same time, the employees specified in the system documents are regularly assessed and evaluated to ensure that the system is in place.
Third, effectively evaluate and motivate the team.
Implement the performance reward and punishment mechanism with brand cultivation as the leading factor, establish the assessment mechanism of regular assessment and year-end assessment, take the brand cultivation effect as the incentive orientation, actively promote the professional skill evaluation activities of account managers, pay attention to the evaluation results, and fairly evaluate account managers according to their actual contributions. The focus is on the achievements and shortcomings of the account manager's self-examination, and regularly analyze the completion of sales targets, market demand and forecast. , so as to improve their ability to complete the sales targets.
In a word, I think the integrated management system has a core idea, that is, taking management as the center, making work responsibilities more clear, workflow more standardized, continuously improving cigarette marketing services, and institutionalizing the maintenance of market basic information, brand cultivation and the completion of sales targets, which is of great guiding significance to us.