Activity background This training aims at the development and job requirements of the hotel, effectively improving employees' awareness of the importance of training, actively guiding employees to learn consciously, mastering service skills, enhancing job competitiveness, cultivating employees' self-confidence, cultivating a high-quality staff team with excellent service and unique skills, and constantly strengthening the brand image and market competitiveness of the hotel.

Hotel training is a process to teach new employees or existing employees the correct thinking cognition, basic knowledge and skills necessary to complete the work. This is an organized behavior of knowledge transfer, skill transfer, standard transfer, information transfer, belief transfer and management exhortation.

The purpose of training is to improve the professional quality, management level and service quality of employees through training in service attitude, professional knowledge and business skills, so as to achieve the purpose of hotel management. Therefore, new employees should be trained from the following aspects in turn:

1, hotel basic knowledge training

Including the founding background, geographical location, architectural style, business philosophy, business characteristics, customer situation, organization, rules and regulations, hotel product knowledge, etc. Let new employees have a comprehensive understanding and understanding of their "home".

2. Hotel etiquette training

Including strict requirements on appearance, appearance, manners, expressions, eyes, language and movements, and how to respect the religious beliefs and customs of guests. New employees must be trained in etiquette and courtesy knowledge before taking up their posts, and master the hotel's requirements for employees in the above aspects, so as to show respect for guests from time to time in future services.

Baidu encyclopedia-hotel training