Pre-job training courses for lottery scalpers mainly include the following aspects:
1. Basic knowledge of welfare lottery: Understand the history, types, playing methods, lottery rules and other basic knowledge of welfare lottery in China, and provide better services for lottery players.
2. Operation of ticketing equipment: master the operation methods of automatic ticket vending machines, including basic operations such as starting, shutting down, changing tickets, checking the balance and printing lottery tickets.
3. Ticket sales process: Be familiar with the whole ticket sales process, including ticket purchase, number selection, confirmation, payment, ticket issuance and other links to ensure the smooth progress of the ticket sales process.
4. Customer service: Learn how to communicate with lottery players, provide warm and thoughtful service, answer lottery players' questions, and handle lottery players' complaints and suggestions.
5. Safety precautions: Understand the possible safety problems in the process of purchasing tickets, such as counterfeit money and tickets, and learn how to identify and prevent these problems to ensure the safety of purchasing tickets.
6. Marketing strategy: Learn how to publicize welfare lottery through various channels, improve lottery buyers' willingness to buy and increase lottery sales.
7. Laws and regulations: Understand the regulations on lottery management and other laws and regulations related to welfare lottery to ensure the legality of ticket sales.
8. Business training: according to the actual work needs, participate in relevant business training, such as financial knowledge and sales skills. , improve their business level.
9. Assessment: Participate in post assessment regularly, understand your work performance, find out the shortcomings, and constantly improve your work ability.
10. Teamwork: Learn to keep good communication and cooperation with colleagues, and work together to complete the ticket sales and improve work efficiency.