Speaking skills of head nurses, speaking is a science. For example, the head nurse is the core of the nurse team, so we should pay attention to speaking skills from objective factors such as our position, people we face and environment. Let's take a look at the head nurse's speaking skills with everyone, hoping to help you ~
Head nurse's speaking skills 1 Head nurse's speaking skills: First of all, communication requires patience. The head nurse faces all kinds of patients every day. Some patients have good comprehension ability, while others have poor comprehension ability. Therefore, in such a situation, we need patience, not a little impatient and impatient expression, because we are facing patients, and what is most needed in nursing is patience, which is a special group.
Please smile when communicating with patients and colleagues. Patients will feel a little nervous and anxious when facing unfamiliar environment. Smiling can make you feel intimate and close to the patient, which is conducive to your next communication.
When communicating with patients, because each patient's education level is different, the language needed for communication is also different. When meeting patients with low education, the communication language should be easy to understand, not explained by medical proverbs, but communicated in a language that patients can understand.
When communicating, we should pay attention to using some nonverbal skills, such as nodding, blinking or patting the patient on the shoulder. For patients who can't talk, you should also use some cards made by yourself to communicate with them, so as to avoid the patient's special difficulty when you communicate in a long language.
Head nurse's speaking skills 2 communication methods
(1) The form of informal communication. Such as outings, social gatherings, family gatherings, etc. Talk frankly with nurses and share trust and knowledge with each other.
(2) written communication. For example, the note board in the nurse's office can not only record patients, but also open up a learning garden for nurses to transmit information, or print learning materials for nurses' work, such as "the rescue procedure of penicillin anaphylactic shock", write a written test a few days later, and usually mobilize nurses to write a summary, experience or put forward reasonable suggestions, and hold a nurse life meeting once a month.
(3) telephone communication. Dealing with some difficult things in life, you can communicate by phone to avoid face-to-face embarrassment. Don't forget to call to congratulate the nurses on winning prizes or taking self-taught exams, birthdays and other festive events.
(4) Network communication. Use the network to communicate with nurses. For example, send nursing information back by email when you go out to study, or discuss some problems with nurses online.
Interpersonal skills
(1) Language skills: concise and lively, grasp the key points, so that nurses can get more information in a short time; Proper limit varies from person to person. The head nurse should be sincere and avoid swearing. Even if she finds a mistake, she should explain the advantages of the other party clearly, then put forward the disadvantages and explain the correct method in detail. Use less questioning or imperative language to avoid hurting nurses' self-esteem. At the same time, we should fully consider the psychological characteristics of nurses and adopt different methods according to their different characteristics. For example, we can directly criticize the straightforward type. For the sensitive type, indirect methods such as beating about the bush are adopted.
(2) Listening skills: The head nurse should stand in the speaker's position, use the other person's thinking frame to understand, and listen objectively at the same time, not easily interrupt the other person's conversation or change the subject, or even ignore unimportant issues without permission.
(3) Pay attention to body language: When the head nurse listens, the posture should be correct, steady and natural. By smiling, nodding or slightly moving her position, she can clearly notice the other person's speaking style and show your interest and appreciation. When you speak, use bright tone, smile, appropriate gestures and beautiful language. When expounding your point of view, you can first attract the attention of the other party with gestures and emphasize the importance of your conversation, then lean forward, change your tone, and cooperate with appropriate gestures to emphasize the key points.
(4) Pay attention to the transmission of paralanguage: paralanguage refers to the changes of non-word sounds, such as the severity of pronunciation and intonation, which not only determines the literal meaning, but also determines its overtones. For example, a simple "that's very kind of you" expresses sincere appreciation when the tone is low and the language is positive, but when the tone is high and the tone is passionate, it completely turns into sarcasm and schadenfreude.
In practice, head nurses should constantly improve themselves, cultivate and cultivate their non-right influence from three aspects: personality, ability and emotion, and at the same time have a good sense of communication, arm their minds with knowledge, occupy their ideological positions with ordinary people's psychology, and establish a good image among nurses, so as to better play their communication function and improve nursing quality and management level. Promote the rapid and healthy development of nursing team.