Chapter 1: Sales Assistant's year-end personal work summary. He has been in the xx project for one year. The main job of xx years is to assist the manager to establish and manage the sales department. Through the joint efforts of all sales staff, we have achieved good sales performance in the past year. In order to improve my working ability and efficiency and find out the shortcomings in my work, I summarized my work in xx years as follows:
First, sales staff training.
The sales department was established in X month of xx. Up to now, there are X salespeople, X managers and X planners. The initial sales staff have no work experience and real estate knowledge, and the work progress is very slow. After making training documents and training plans, assist xx manager to carry out training work. Now the reception work of the sales staff has been improved, and the daily work of the sales department has been basically completed.
Second, the customer visit statistics
Xx customer visits * * * record x person-times. Record the data of customer visits in the computer x times a week, and record the visit time, intended apartment type and telephone number in detail, so as to do a good job in customer identification in the future. There are many problems with the previous data. The customer's information is unclear, and most customers' occupations and cognitive channels are not filled in, which has a necessary impact on the later publicity work. After the weekly meeting of the sales department raised this issue, the customer visit data has improved at this stage.
Third, sales file management
During the vip card activity on xx, two kinds of sales vouchers and electronic files were established. After the house selection activity on xx day, the subscription book files, shops (vip value-added confirmation), payment application and refund confirmation of the sold commercial houses will be managed in a unified way, divided by room number. All documents are updated synchronously in written and electronic documents.
Four, sales control management and statistics
Sales control management is divided into two types: external and internal. The external is to openly deal with customers in the form of sales control version. Internally, manager xx and I have two levels of sales control, which are divided into written documents and electronic documents. Written documents are only simple room number control, and electronic files record the data of sold and unsold commercial houses in detail, including customer information, area, price and payment. All room numbers need to be approved by two people before signing the subscription book to ensure that there will be no one room and two sales.
Verb (abbreviation of verb) sales site management
Arrange the daily duty of sales staff, adjust the duty personnel and duty time in each sales period at any time, and cooperate with the planning department to carry out various publicity activities. On-site management shall be presided over by manager xx, and a meeting shall be held once a week to arrange daily work. Sales staff exchange opinions and experiences in the meeting, enjoy the advantages and disadvantages of the project, find problems and solve them in time, answer the main questions raised by customers in a unified way, improve the sales rate and the enterprising spirit of sales staff in receiving customers.
I believe that in the new year, with everyone's efforts, we will do better. It is estimated that the sales performance in xx is higher than that in xx.
Chapter 2: Summary of Personal Work of Year-end Sales Assistant As a newcomer, I understand that doing this job well is not as simple as I expected, and I also have a general understanding of the company's business operation. Now I will summarize my work, mainly including the following:
I. Work attitude and diligence and professionalism
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, seriously abide by labor discipline, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post and ensure that the work can be completed on time.
Second, the quality of work performance and contribution
Make a personal work plan before work, give priority to finish the work in time, and achieve the expected results. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work level has made great progress, created a new situation in my work, and made due contributions to the work of the company and departments.
Three, professional knowledge, working ability and specific work
1 1 month came to work as a sales assistant. Because our company's new products have been put on the market for a short time, I am still relatively free in this position. The most time is to learn about new products, which makes me more vulnerable at work. Under the guidance of colleagues, in the process of departmental meetings, I saw the excellent performance of many colleagues and learned some professional knowledge from them, which gave me my own views in this field.
In these xx months, I have been doing the following work with the goal of "doing a better job" and pioneering and innovating:
1. Be responsible for the sanitation of your desk and its surroundings, so that the working environment of yourself and others will not be affected.
2. I completed all the tasks in the company seriously and responsibly, and soon went to xx with the company leaders to participate in the medical exhibition, which made me learn a lot.
Summarizing the work of xx months, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, individual work is not perfect and professional knowledge is not enough, which needs to be improved in future work. During the xx months of working in the company, I got great help from the company leaders and colleagues, which is something I am very grateful for. With their help, I quickly adapted to the work of the company, for which I am very grateful.
Chapter 3: The year-end personal work summary of sales assistant is fleeting. In a blink of an eye, I have been working in Golden Net for almost half a year. It has been more than May since July 2nd, 20xx. In these five months, I have experienced a completely different life atmosphere from my school, which is also a big challenge for me when I just entered the workplace. Looking back on 20xx's work and life, I feel that the company and people around me have changed greatly in the past year, and colleagues around me are also making progress and striving for the same goal. The arrival of the new year also brings new challenges. When we are ready to welcome the new year with a brand-new look, we also don't forget to review and summarize the efforts made in the past year.
It has been more than a year since the establishment of Xu Jing Chongshengyuan team. It's an honor to join this team when I first entered the society and grow up with you. Since 20xx, Xu Jing Chongsheng's team has been growing slowly. With the introduction of professionals, the professional level has been greatly improved, team building has been gradually standardized, and the functions of various departments have gradually become clear.
First, the main work items and achievements of the year.
Looking back on my work in the past six months, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work items in the past six months are summarized as follows:
1. Maintain Xu Jingchong Sheng Yuan's sales ledger and a complete set of sales reports, and update the sales data in time.
It is reported that relevant sales reports are submitted regularly.
2, sales data statistics, regular production of sales reports, such as daily reports, weekly reports, monthly reports, etc.
3. Maintain the sales ledger and date write-off control table, and settle the commission of this project regularly.
4. When the administrative assistant is on vacation, he will do the daily administrative affairs of the case, such as materials and attendance. And communicate with the developer on the sales process in time.
5. Communicate with the person in charge of Party A on the special price, housing and other information in time to ensure that the results can be obtained within the specified time.
6. Responsible for supervising other follow-up procedures after the subscription of the property consultant to ensure the smooth progress of the on-site sales procedures.
Second, analyze the work that failed to achieve the goal.
When I first took over the job, due to lack of experience, some mistakes appeared in my work, which brought some inconvenience to the leaders and other colleagues. I am deeply ashamed of this. After that, with the help and guidance of leaders and colleagues, I strengthened my business operation ability and gradually completed my work independently. So far, I have been able to be strict with myself according to the company's regulations and finish my work well. However, there are still some shortcomings in my work. During these five months, there are still some shortcomings in my work that need improvement. First of all, I was not careful enough, which led to some mistakes in my work, and I will try my best to avoid them in my future work.
Secondly, in contact with developers, we should pay attention to communication methods and try our best to achieve a win-win situation. Thirdly, at work, in the face of complicated work, we should be anxious, down-to-earth and do our best.
The quantity should be orderly and clear.
In the future work, I must pay attention to the above shortcomings, improve my own shortcomings in my work, and be able to be comfortable in my post as soon as possible.
Three. Work improvement measures in 20xx years
In view of the shortcomings in the 20xx annual work, according to the nature of my work, I now put forward the following improvement measures for myself, hoping to make greater breakthroughs in the new year's work and make my modest contribution to the long-term development of the company.
1. The work of administrative assistants in enterprises requires meticulous and methodical work. In the year of 20xx, I must further improve my work style, not be impatient when I encounter work, and ensure that every form from my own hands is perfect.
2. Pay attention to your work style and integrate interpersonal relationships. Implement the on-site system, distinguish between public and private, and the responsibility lies with people.
3, strengthen their own operating ability in office automation, improve work efficiency.
4. Further improve working methods to avoid duplication of work.
Fourth, work sentiment.
Nearly half a year's work experience has begun to change me as a student, and my living habits and ways of thinking have changed. During this period, I personally gained a lot:
1. In the work, the most important thing is efficiency, and quality is emphasized on the basis of efficiency. In the front line of sales, procrastination is the most taboo. A person's work is not completed, and the follow-up work cannot be carried out.
2. Result-oriented. This idea put forward by Mr. Bai at the semi-annual meeting can be said to be the first criterion in the workplace. As long as it is something you take over, you should not only pay attention to the process, but more importantly, the result. Maybe no one will ask you how much hardship and effort you have in the process, but the result is obvious.
3, the details determine success or failure, the embankment of a thousand miles, collapsed in the ant nest, the assistant's work may be a bit complicated, if not careful, the work may be a mess.
Although the new beginning is full of unknowns, it also contains new hopes. I hope that in the new year, all of us can achieve new heights on the basis of maintaining our existing strength.
Chapter four: Summary of personal work of year-end sales assistant. On this day, the probation period of xx months has expired. According to the company's rules and regulations, I now apply to become a full-time employee of the company. I became a probationary employee of the company on xx, xx, xx. According to the needs of the company, I am currently working as a sales specialist in the media department of xx company, responsible for the work of sales assistant in the media department. Although I have only been in xx Media Company for a few months, I have been integrated into the team of xx Media since the first day I joined the company.
I am serious and careful, with a strong sense of responsibility and enterprising spirit, diligent and enthusiastic about my work; Cheerful personality, willing to communicate with others, strong potential for teamwork; Strong sense of responsibility, truly complete the work assigned by the leader, be able to work with colleagues in the company, get along well, and cooperate with the heads of various departments to successfully complete all the work.
As a fresh graduate and new to the company, I used to worry about how to get along with people and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a student to a staff member.
The work and study during the probation period of these months are summarized as follows:
I. Work during the probation period
During my internship, I studied and worked in the Department of Media. The business of the media department is something I have never been exposed to before. Although it is related to my professional knowledge, there is also a necessary gap. However, under the patient guidance of department leaders and colleagues, I quickly adapted to the working environment of the company and became familiar with the whole operation process of the company and the department. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders; Learn from colleagues about problems that you don't know professionally and non-professionally, and constantly improve and enrich yourself, hoping to be independent as soon as possible and make greater contributions to the company. Of course, when you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; But these experiences also made me mature, and I learned to think more comprehensively when dealing with various problems to prevent similar mistakes. Here, I thank the department leaders and colleagues for their guidance and help, and thank them for reminding and correcting the mistakes in my work.
Business work
1. Midnight meeting project
In the early stage of midnight preparation, the information changed from real estate information to marriage information. In the whole marriage and love information industry chain, the earliest entry point to determine the night time is the matchmaking industry, and I am mainly responsible for online market research. Understand the distribution of xx matchmaking industry and summarize the relevant information of major matchmaking companies. At the same time, it is necessary for the sales team to conduct detailed research on the policies and regulations of the matchmaking industry and understand the requirements of the country for the matchmaking industry. In addition to the investigation of matchmaking companies, it also investigates related companies in the matchmaking industry chain, such as wedding photo studio, wedding etiquette, honeymoon tourism and so on. , which constitutes some summary data.
By sorting out and analyzing the collected data, the conclusion is that we should start with a hot project that is easy to start, so the information and form of the column have been greatly adjusted. Finally, the column information is finally determined as practical job information in the employment agency.
With the passage of time, by September, the information and form of the midnight column have been determined. At this point, the contract with the TV station has been signed, the in-depth work with xx recruitment production company is also going on smoothly, and the publicity work is also being further followed up. In the life channel of xx, the column "xx" will be launched on xx, and other channels should also put the hot information concerned by the people on the screen, and make "Night Flight in the City" a comprehensive brand column. Operate according to the master plan of xx Company. Lay a solid foundation for collecting information and building a platform.
project
According to the research objectives set by the media, I was mainly responsible for the research on xx and the current situation of the securities industry.
3. Sealed media project
After these months, I am now familiar with the working environment of the company and can grasp the operation process of the company as a whole. Although I can't handle some specific project business of the company or department independently, I believe this is a process that needs to be accumulated. Therefore, in view of these shortcomings, my experience in dealing with problems needs to be improved, the potential of teamwork needs to be further enhanced, and I need to continue to learn to improve my business potential.
The main work of the management:
As a member of the sales team, I also undertake the internal work of the department.
1. Process formulation: Cooperate with xx to complete the formulation of market research process, telephone call process and door-to-door call process.
2. Annual plan: Participate in making the annual plan of the media. Starting from the framework of making the annual plan, it is divided into these parts: background description, the goal of the media for xx years, current situation analysis, implementation strategy, implementation steps, implementation plan, financial analysis, required resources and support. Clarify the operation purpose of each project and revise the annual plan. Starting with the planning of xx company and media, the positioning of media in xx company is defined. Implementation targets of various projects in xx years.
3. Minutes of departmental meetings: the minutes of each meeting were sorted out in the early stage. The minutes of each meeting and the process of determining the minutes of the meeting can improve the efficiency of the meeting, clarify the topics of the meeting and let yourself participate in the meeting. When sorting out the meeting minutes, you can improve your summary potential and have a deeper understanding of your work tasks and materials.
4. Daily summary: the summary of the daily report was completed in the early stage. Daily summary, when reading other colleagues' daily reports, you can understand how to write daily reports more clearly. At the same time, sort out the problems found and study materials.
5. Budget formulation: complete the monthly office supplies budget and financial budget in the early stage.
6. Daily attendance sheet: The daily attendance sheet has been made.
7. Check on duty: Check on duty every day.
Second, the understanding of xx planning and media planning
Understanding of xx planning:
From the company's strategic positioning and strategic objectives, xx is an information operator with e-government as the breakthrough point. Engage in e-government construction and obtain information of legal persons and natural persons; Through information operation, a new business model has emerged, and it has gradually entered intermediary, logistics, sales, production and other related industries. From the government's point of view, e-government includes three levels, one is the office automation within government agencies, the other is the government's online project, the government information is released on the network, and the third is the electronic networking of government external management services. Therefore, the strategic goal is a long-term process, which requires continuous efforts to innovate and forge ahead.
The company's goal is to become a world-class enterprise within 20 years, and its business indicators will reach one of the top 500 in the world. The company's vision is: to establish a public information platform, so that people can meet the greatest needs at the lowest cost. Public information platform can save a lot of resources, save manpower, material resources and financial resources, seek more benefits for enterprises or individuals and meet the greatest demand. The public information platform we want to build is a platform for companies to collect and operate information for people to use and summarize. Building a public information platform is not a strategic goal in itself, but a means to realize the vision. Its purpose is to effectively meet people's needs and obtain commercial value.
The company's values require every employee to take work as a career, have a sense of ownership, have a clear sense of purpose and mission, and do their best. I think a team with team spirit is the key to real success. No matter what problems we encounter, we will solve them together. We need our own efforts, but only unity can make success possible.
Understanding of media planning;
What xx Media wants to do is not a traditional media company. It is different from the existing advertising companies, production companies, public relations companies or media. We want to integrate the above companies into a first-class media company. Therefore, integration is the core competitiveness of media companies. So what can we do to integrate the above companies? Xx Media does not produce products, but only relies on ideas and concepts. We generate creativity, and then integrate media, advertising companies, production companies and so on through creativity, and finally make a profit and realize the value of creativity. It can be seen that planning good ideas and then perfect packaging are the core competitiveness of xx media and the key point of our operation. The main business process of media is to plan good ideas, strive for government and media resources, and then find partners to realize them. We play a regulatory role in the middle.
Although this project has just started, the overall framework and target positioning are very clear, and there are specific implementation steps. My understanding of it is that in the initial operation process in the future, we should first do traditional media, at the same time accumulate operating experience and operating funds, and then carry out professional development and operation of new media until some new business models are innovated to serve the overall strategic policy of xx Company.
Third, its own shortcomings and areas that need improvement.
Over the past few months, with the enthusiastic help and concern of the company's department leaders and colleagues, I have made necessary progress. Generally speaking, I feel that I still have the following shortcomings:
1. Ideologically, individualism is strong and arbitrariness is great;
2. Sometimes things are not enough;
3. The initiative of the work is not enough, and the foresight and creativity of the work are not enough;
4. The personality of business knowledge is that the experience of contact and communication with customers is not enough and the communication skills mastered are not solid enough.
Fourth, after becoming a full member
Xx Media is divided into data research group, media cooperation group, marketing planning group and overall management group. I was arranged to cooperate with Chen in the media cooperation group and the marketing planning group. The main work of the media cooperation group is the integration of the media and the government, with the media as the mainstay and the government as the supplement, including television, newspapers, magazines, radio, internet and various new media and advertising and production subcontracting companies. Government resource companies have special departments to integrate, and media groups play an auxiliary role. The main work of the marketing planning group is to study the business model, understand and digest the project plan of the data group, come up with an effective marketing plan, and solve how to sell the project products to partners, including the government, media, partners and so on. Assessment criteria: How many effective marketing schemes are put forward every year. In the next time, the recent work is mainly to start with xx media, plan when to establish cooperative relations with what kind of media, and formulate effective marketing programs suitable for employment columns.
This is my first job. Although these months are not long, I have learned a lot and realized a lot. Seeing the rapid development of the company, I am deeply proud, and I am more eager to be a full-time employee there, realize my goals, reflect my life value and grow together with the company. When I came to work there, my biggest gain was that I had made great progress and promotion in professionalism, ideological realm, professional quality and work potential, which also inspired me to keep advancing and perfecting in my work. I understand that the perfect tomorrow of the enterprise depends on everyone's efforts to create, and I believe that with the joint efforts of all employees, the perfect tomorrow of the enterprise will be more brilliant. In my future work and study, I will be more strict with myself and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will be able to correct my shortcomings and strive for greater progress in all aspects. I hereby apply for becoming a regular employee, hoping to give a qualified evaluation based on my work potential, work attitude and work performance, so that I can become a regular employee, and my salary can be adjusted according to the salary and welfare status of the company. I implore the leader to give me the opportunity to continue to exercise myself and realize my ideal. I will do my job with humility and full enthusiasm, create value for the company, and look forward to a perfect future with the company!
Chapter 5: Sales Assistant's year-end personal work summary. In my previous work, I have been trying to do better, and I have gained a lot and found many places that need to be improved. Now I will make a summary of my work some time ago. The purpose is to learn lessons and improve yourself. In the future, I can better help you complete your plan, and I have confidence and determination to achieve my goal.
I. Work report
I had no sales experience before I became a sales assistant. I just lack industry sales experience and industry knowledge because of my enthusiasm for work. In order to quickly integrate into this industry, everything starts from scratch. While learning product knowledge, do your job well. During my tenure, I learned a lot of industry knowledge and some communication skills with customers.
My daily work mainly focuses on handling contracts, registering maintenance parts and sending emails. Each task is not just to complete a link, but to follow up further until the expected value is completed.
1, handle the contract. To handle a contract, we should not only write and pass the contract, but also be responsible for assisting sales and customer communication, implementing contract return and payment, timely communicating with business and warehouse management, executing orders and supervising product delivery until the contract is completed.
2. Registration of maintenance parts. Every piece of goods under maintenance should be registered by myself, and the principle of who receives the goods should be signed, so that the source and destination of each piece of goods can be seen at a glance through registration. Be responsible for reminding maintenance parts to repair as soon as possible after sale, and returning them to customers in time after sorting, usually once every three days.
3. Send e-mail. Be responsible for reminding the sales staff to take away the invoice in time, register it, send the invoice to the customer in time, and insist on registering every mailing item including the goods (such as mailing list number, invoice number, invoice amount, mailing item type, quantity and sender, etc.). ).
In addition, my sales colleagues will let me handle the authorization of some projects. I will write the authorization first, then apply on the notes platform, and I can only stamp it after approval. Handling authorization helps me to be more familiar with the operation of the company and understand the project. However, there is still a lack of understanding of the operation of the project, which leads to a lack of standardization in the collation of project data.
Second, the problems existing in the work
1, improper return handling, and sometimes the after-sales registration is not reminded in time, which will lead to the failure to return the maintenance to the customer in time.
2. We should strengthen communication with all departments. Before handling the contract, get to know Party A's industry, when to pay, payment method, return date, delivery place and contact person with the salesman, and insist on the salesman's signature. Explain the demand for ordering and delivery to the business in time, confirm the arrival with the warehouse manager and confirm the payment with the financial staff. Occasionally, the transaction will be completed and I don't know that the payment has been implemented, so the sorting work in this area needs to be strengthened.
3. Specific analysis of specific problems. When encountering problems, skip impatience, be eager for speed, and not pay attention to quality. Mainly because I care too much about my procrastination habit, so I always remind myself to be faster and faster, which makes it easy to miss some details. When communicating with customers, we need to pay attention to ways and means, first stabilize customers, never promise customers casually, find out the situation before replying to customers, and try our best to meet customers' requirements on the premise of maintaining the company.
Three. working face
1. Keep a sales diary every day to record the daily work; .
2. Organize the work of the day in time and make a memorandum of what to do the next day;
3. Strengthening the familiarity with product knowledge and company operation can better assist sales colleagues to complete their tasks;
4. Establish work electronic files and customer electronic files item by item for easy inquiry;
5. Sign up for some training courses in your spare time to strengthen your exercise, improve your ability and further improve your quality.
In a word, I will work hard with you to make Changsha Branch better. I believe that in the near future, Changsha Branch will grow faster and better than other branches!