"Automobile Maintenance Reception" is specially written for the position of receptionist in automobile maintenance business, and will introduce the knowledge that this kind of position should master in detail. Its main contents include automobile maintenance service market overview, customer analysis, automobile maintenance service reception, service etiquette norms of maintenance reception personnel, service knowledge of maintenance reception personnel, automobile maintenance reception process, customer service skills and so on. "Automobile Maintenance Reception" is based on reality, comprehensive in content, clear in organization, easy to understand and practical. "Automobile Maintenance Reception" can be used as a teaching material for automobile technical service and marketing, automobile application technology, automobile application and maintenance, automobile electronic technology and other majors in colleges and universities, as well as a training material for automobile maintenance reception personnel, and can also be used as a reference for managers and inspectors of automobile maintenance enterprises.