Xiaoyan is the honorary title of business elite in Jiangsu Suzhou Unicom customer service team. Since July 2004, "Xiaoyan" has hatched. The name of this kind girl next door, with 12 years of persistence and innovation, has become a resounding innovative service brand. Suzhou Unicom implements the strategy of "great service", Xiaoyan serves customers and Xiaoyan serves the backstage; Customer evaluation Xiaoyan, Xiaoyan evaluation background, to ensure the continuous improvement of Xiaoyan and the company's service level
China Unicom Xiaoyan training
The Xiaoyan team of Unicom has a perfect mechanism in four aspects: "selection, education, use and stay". Xiaoyan was selected through strict examination, and the system of "annual return to zero" was implemented. She was re-selected every year, and representatives and customers from all walks of life were invited as judges to maintain the vitality and level of Xiaoyan's team.
In terms of training, online and offline diversified training should be implemented, the annual training duration must be more than 300 hours, and external promotion training should be carried out twice; In employing people, Xiaoyan of different grades adopts star mode to encourage, and the assessment items cover customer evaluation, service ability, participation in public activities and so on; In terms of retaining talents, Xiaoyan has become the company's talent "reservoir". Up to this year, 2035 Xiaoyan have been trained, of which 268 Xiaoyan have been transferred to other key positions in the company.