How to arrange training time reasonably? In the call center with tight traffic queue, facing the complex and changeable business content, training becomes urgent and important, and the scheduling time of training also emerges as a major contradiction. Various training institutions and methods have become the topic of discussion. Recently, I learned that a call center tried the form of "lunch study", in which the traffic representatives attended the training at lunch time and the company was responsible for buying lunch. In view of this training organization form, let me talk about my opinion: lunch study is really brilliant, but the specific operation details are debatable: flexible dining time form is also a test of whether the training content is accurate and fully accepted and absorbed by traffic representatives. 2. The training content needs to be selective, simple and focused, which is suitable for this way. For the key and difficult points in business knowledge, formal training institutions are still needed. 3. Examination of the learning effect of lunch. No matter what kind of training organization form, the effect of training needs to be tested in time. Based on this form of training, I think testing is more important. 4. Add some fun to the original flexible organizational form. For example, for traffic representatives who have a good assessment effect on lunch learning content, they can reward special lunch packages and customize packages. I like and agree with the auxiliary function of this training method in solving the training time. The key lies in the concrete operation and the guarantee of the effect.