How to be a good store manager
Manager's handbook
First, the identity of the manager
Second, the ability that managers should have.
Third, managers cannot have quality.
Fourth, the manager's day's activities
V. Management authority of the manager
1, personnel management 2, shortage management
3. Loss management 4. Cashier management
5. Report management 6. Health management
7. Promotion management. Training management
9, reward and punishment management 10, target management
1 1, information management 12, complaint management
13, emergency management 14, cost reduction management
15, safety management 16, contact the headquarters.
17, store equipment management 18, safety management
Six, the manager's self-examination
Seven, the manager's assessment
The purpose of this manual is to help the manager of the bakery understand his responsibilities and complete the task better.
First, the identity of the manager
1, representative of the company's business stores
From the moment you become the store manager, you are no longer an ordinary employee. You represent the overall image of the company and the business stores of the company. You must stand in the company's position, strengthen management, and achieve the goal of the company's operating efficiency.
2, the realization of the turnover target
The store you manage must be profitable to prove your value, and in the process of achieving the goal, your management and setting an example will be extremely important. Therefore, 50% of the achievement of the turnover target depends on your excellent performance.
3. The commander of the store
Small business shops are also a collective, and there must be a commander, that is, you. You should not only give full play to your talents, but also take the responsibility of directing other employees-to help each employee give full play to his talents, you must influence employees with your own actions and thoughts, instead of letting employees influence your judgment and thinking.
Second, the ability that managers should have.
1, guiding ability
It refers to changing old ideas, making them give full play to their talents, thus improving their turnover ability.
2, the ability of education
Be able to find out the shortcomings of employees and help them improve their ability and quality.
3. Data computing ability
Master, study and analyze reports and data] so as to understand the performance of your store.
4. Ability to achieve goals
In order to achieve the goal. But there must be organizational ability and cohesion, as well as the ability to control employees.
5. Good judgment
Have a correct judgment in the face of problems and solve them quickly.
6, the ability of professional knowledge
Understand the necessary knowledge and skills of cakes and bread you sell and business services.
7. The operation ability of the store
Refers to the management skills necessary to run a store.
8. Ability to manage people and time
9. Ability to improve service quality
Instruct the service to be more reasonable, so that customers have a sense of intimacy, convenience, trust and comfort.
10, self-training ability
We should keep pace with the times, improve ourselves and grow up happily with the company.
1 1, honest and trustworthy
Third, the manager can't have the quality.
1, leapfrog reporting, self-assertion (refers to sudden problems)
2, shirk responsibility, evade responsibility
3. Criticize the company privately and complain about the current situation of the company.
4. Don't set goals, and don't believe that you and your employees can create business miracles.
5, when there is merit, exclusive.
6, not good at using the advantages of the clerk, only see the shortcomings of the clerk.
7, don't want to train his employees, don't want his employees to surpass themselves.
8. For superiors or companies, report good news instead of bad news, only bad news.
9, unwilling to strictly manage the store, just want to be a good person.
Fourth, the manager's day's activities
1, prepare for opening the door in the morning (half an hour before opening the store)
Answer: employee confirmation, attendance, vacation, employee mental state.
B: Inspection of operating storefronts: check inventory, new inventory, merchandise display, storefronts cleanliness, lighting, price, equipment, change, etc.
C: yesterday's volume analysis: whether the specific figures are down or up (find out the reasons), and try to increase the volume.
Announce the business objectives for the day.
2. After opening the store, it will last until noon.
A: Confirm the focus of today's work. How much turnover should we make today?
What kind of products are being promoted today?
B: Track business problems (equipment maintenance, lighting, product arrangement, etc.). )
C: Compare the sales/amount of cakes and bread in the store.
D: When is the business peak today?
3. Have lunch in shifts at noon
4. Afternoon (1 pm ~ 3 pm)
A: Train and talk to employees to boost morale.
B: handle and report the problems found.
C: A survey of peer shops around (compared with ours, how is business)
5. Evening (3: 00 ~ 6: 00)
Answer: Confirm the completion of turnover.
B: check the overall situation of the store.
C: Instructions for heirs or agents.
D: place an order and coordinate with the head office.
6. Evening (6: 00 ~ closing time)
Answer: Sell products and strive to achieve the goals of the day.
B: Inventory and cashier.
C: make a daily report
D: completion of finishing work
E: Do a good job of leaving the store (ensure the safety of the store at night).
V. Authority of the manager
1, employee management
A: Attendance management: It is forbidden to be late and leave early, and discipline is strictly observed.
b； Service management: attract repeat customers with quality service.
C: Work efficiency management: continuously improve the work speed and quality of each employee.
D: management of nonconforming products. Generally, there are two situations:
* Retraining unqualified employees.
* Dismiss hopeless employees.
2. Out of stock management
Shortage is the direct reason why turnover can't be improved. Therefore, when placing an order, you must consider the specific business situation. Every once in a while, we should consciously increase the number of orders to avoid stagnation or continuous decline in turnover.