In the past few months, I have summed up some work experience: first, we should do ideological work well to calm down the complainant or disputant; analyze and investigate the causes of the problem; If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation; Finally, of course, the implementation of specific methods. Summarize the experience of each treatment after the work, and lay a foundation for dealing with similar problems in the future. Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work.
On this basis, through the guidance and help of managers and colleagues, establishing a work step can make the work as much as possible. Defining the owner is not always right, but it is always the most important; Fully meet the needs of the owners and take this as the starting point and destination of the work. Give priority to prevention, make full preparations to meet the requirements, and actively prevent all possible problems. When dealing with a problem, we should get it right the first time, instead of using the working process as a testing ground. Strengthen training, supplement my professional knowledge, and make my work as well as possible. Regularly and timely correct the problems existing in the service (especially the owner's complaints) and put forward corresponding preventive measures to the manager in time. Focus on customer satisfaction, improve the "first responsible person" system, speed up information exchange, and highlight the idea of total quality management. Standardized operation: further improve operation standards, improve work efficiency, rationally use management software and simplify work difficulty.
No property complaint is actually the wish of every property enterprise, our property company and mine. But no real property enterprise can do this, because the owner's psychology and behavior are uncertain. The company and our employees can only improve service quality and customer satisfaction through efforts, but can't determine customer satisfaction. Not complaining is the goal pursued by every property company, which requires the property company to serve the owners completely, and the owners are God. This sentence must always be kept in mind. Only in this way can we better serve the owners. In the actual property management work, we should always keep in mind that there is no trivial matter in property management and take the owner's needs as the center.
In the process of internship, I learned about hard work and happiness. Through practice, I realize that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. In school, we can only learn theoretical knowledge, but only when we really practice can we know that theoretical knowledge is only a guiding light, and we still have to go our own way. Internship has increased my knowledge and talent. I found that the knowledge I learned in school was not enough, and the study of some courses was far from enough. There is still a lot to learn. If I find any shortcomings, I will take the initiative to make up for them, and I will learn by doing, which will benefit a lot.
During my internship, I not only learned professional knowledge, but also learned how to communicate with people, colleagues and leaders. Growing up in school, I always have little contact with society, and there are always many places that are out of place and do not adapt to this way of getting along. During my life in Zhongwei Property Management Company, I understood the ways and methods of living in society and dealing with others. This experience has had a profound and tremendous impact on me. I know that I still have many shortcomings and deficiencies in my work and study, which makes me walk on this road with a modest and enterprising attitude.
In this internship, I not only learned a lot about property service management, but also met many friends and teachers. We communicate with each other and promote each other. Because I know that only by deeply contacting them can I better understand the essence, experience and methods of the works. It is also because of their help that I can quickly integrate into my work. In the future, I need to accumulate experience, learn new knowledge and become an excellent property manager.