I. Norms and etiquette

1, * * professional ethics

2, * * industry terminology specification

3. Personal interests and business etiquette

4. Corporate culture training

Second, the skill category.

1, service skills

2. Communication skills

First, look at skills-perceive customer needs

B, listening skills

C, the skill of laughing-

D, speaking skills-

E. interpersonal skills: internal and external (internal and external)

3. Customer consultation and counseling

4. Customer marketing and management

5、

Third, psychological training.

1, psychological quality training

2. Self-psychological analysis of employees-improving mental model

3. Emotional management

4. Effective psychological adjustment

Four, business knowledge (according to their own industry)

1, industry expertise

2, the hidden rules of the industry

3, the development trend of XXX

4. Risk control training

5. Performance management training

6, XXX analysis

Verb (abbreviation of verb) outward bound training (indoor+outdoor, depending on the venue and weather. )

1, team building

2. Team training

3. Cooperative training

(Prepare props and security personnel in advance)