1, "selling": "pushing" means promoting brands, and "selling" means selling products. Brand promotion comes first, and product sales come last.
2, 28% of customers are planning to buy, that is, customers have made up their minds before buying; 72% customers buy at will, that is, they will decide whether to buy or not and how much to buy because of the atmosphere at the scene.
3. Excellent shop assistants can easily find customers' needs and recommend products suitable for customers. More importantly, they can convince customers that this is the product she wants, and this product is very suitable for herself.
4, sell a product less, you just lost a golden egg; If you offend customers, you are killing a chicken that lays golden eggs.
5. Enthusiasm accounts for 95% of sales, and you may lose a customer because of excessive enthusiasm; You are more likely to lose 100 customers because you are not enthusiastic enough! To sum up, it is eye, mouth, hands and legs!
6. It is hard for a shop assistant who doesn't know much about his own products to believe that he will sell well.
7. It is hard for a shop assistant who doesn't even believe in her own products to imagine that she will convince customers that her products are worth having.
8. What you see is characteristics, and what you say is advantages. Persuade to use the points of interest, grasp the concerns of customers, and let customers remember one thing.
9. Customers are the basis of our business and the people who send us money! Developing new members is an important condition for the company's sustainable development.
10, customers hate to walk into noisy, messy and dimly lit corners.
1 1, don't laugh, make customers panic; Don't giggle and embarrass customers; Don't just smile, let customers know what to do.
12. Customers trust us because of our professionalism (professional knowledge of goods, honesty and courtesy to people, and dedication to stores), especially by giving her valuable professional advice and being able to solve their problems.
13. Be sure to use more polite expressions such as "you", "please" and "thank you".
14. When customers are found to have a desire to buy, they should take the initiative to ask customers for a deal.
15, customer's buying signal:
1) When customers stop asking and think;
2) When customers keep nodding their heads in agreement;
3) When customers are concerned about returns or future discounts;
4) When the customer bargains and wants to discount;
5) When the customer negotiates the price with the partner.
16. Language of activity transaction:
1) Take this;
2) I'll take this to the cashier for you;
3) I'll help you install this first;
4) I will help you calculate the price;
Which do you want, A or B?
17, be sure to let customers communicate while experiencing, which is the magic weapon of sales!