Annual work summary of bank employees 1 I have been in this department for two weeks, and I am glad to meet good teachers who have taught me a lot. This office is relatively large. There are six people working here. Their surnames are Huang, Jiang, Liu, Lei and Qin.
I usually call them teachers. This department is mainly responsible for bank loans and credit card business.
One of the teachers, surnamed Huang, led us to do the bank card business for a week. Mainly dealing with a large number of copywriting materials. During college, I often see people come to the dormitory to recommend people to apply for credit cards, and ask them to fill out a detailed information. After I went to the bank to do this business, I realized that this information sheet for customers to fill out is only a small part of the work. In fact, bank staff have to reuse the information of these materials and make many other documents, such as customer credit score table, customer information table and so on. The content is very simple, things are basically repetitive, and boredom is inevitable. However, this job has made me understand that the work needs to be meticulous, even if it is small enough to align with the information in the upper left corner, it can also reflect whether you are serious enough. Details determine success or failure. It seems that this is the first lesson I learned from working in a bank.
Speaking of lending business, I really feel that the banking business manager is particularly hard. I often see them working overtime, and sometimes they work late. One day I worked overtime with a teacher until 7: 30 (I got off work at 5: 30). I was really hungry that day. Later, I chatted with other friends and realized that it is common to work overtime after entering the society. I don't mind working overtime I think you should make more contributions to the unit if you need to work, but I don't think overtime can become a system. How to protect the legitimate rights and interests of employees? Isn't this an obstacle to the process of legal construction in China? Far from it, let's talk about credit business first. In the process of lending, banks pay great attention to the investigation of customers' credit, such as whether the personal credit record is good and whether the repayment source is true and reliable. In the credit business, customers need to sign their names in many places in order to establish the first-class and second-class files of customers and scan their information. It seems simple, but it is actually very complicated. What impressed me most was that all the staff in the office took the phone to discuss with their clients or answer their questions. They are all very loud and seem to be undisturbed by others, which has a great atmosphere in the stock market.
After staying in this department for a week, if I have learned some superficial practical knowledge in the business development department, what I have learned here is pure theoretical knowledge and the working attitude of "talking less and doing more". Compared with the business development department, this office is very deserted. There are only three teachers in it. They seldom chat, and even if they do, most of them are inseparable from the work content. They either ask others what business knowledge they don't know or forget, or discuss things at work. Because they are all professional things, I seldom interrupt. Usually, I will teach myself with those books on my desk. On the first day of work, the director asked me to buy 20 rolls of double-sided tape. I only know what double-sided tape is, but I don't know what double-sided tape is. I asked him how much it cost to buy a roll, and he said 2 or 3 yuan. I thought I had asked this in detail, but when I bought it, they said it was lenient, so I changed it. After the change, my sister said that the value was less than that of 20 yuan, so I couldn't issue an invoice. I begged for a long time and finally got the receipt.
Looking back on the coming year, I can't get rid of my sense of accomplishment. During this year, I have grown a lot and learned a lot. As a young man who entered the bank for the first time, he got the attention and help of all the big brothers and sisters in our bank, and also made me feel different from my family. My work this year is summarized as follows:
I. Banking Work
In the bank, I was assigned to work at the counter. When I first worked in front of customers waiting in line at the counter, I was a little nervous. Although I have learned it in the training, I was hesitant because of various concerns when I faced actual combat for the first time, fearing that I had problems at work and that my hands and feet would be rejected by customers. However, when I work hard according to the knowledge and skills I have learned, I find that I am not as bad as I thought. I can also talk fluently in Chinese and English at the counter, handle business for customers skillfully and answer some questions from customers. The overall performance can be said that even I am a little surprised.
After working for a period of time, my business skills have become more and more proficient, and I have formed deep feelings with most employees of our bank. I also increased my understanding of all the knowledge that a bank employee should know, and gradually became an excellent bank employee during this year.
Second, the change of personal thought and quality.
As a bank teller, I am the window for the bank to face customers directly, so my personal performance often represents customers' understanding of the bank. Therefore, I never dare to relax in my work, concentrate on serving customers, improve my professional quality and win glory for our bank with my performance.
Therefore, in order to make my performance better, I often read some financial professional books after work to improve my knowledge reserve, so that I can better explain some business of our bank to customers and solve some difficult problems in knowledge and skills for customers. Of course, it was at this moment that I didn't forget to improve my attitude, which also made me praised by my leaders and gained a reputation of being diligent and studious among our employees, which also encouraged me to travel in the ocean of learning.
Third, the direction of work next year
After this year's exercise, I believe I will make greater progress in my work next year. Therefore, I need to strengthen my study in finance and wealth management next year to contribute to the development of our bank. By next year, I will treat my work with stronger fighting spirit, strengthen my ability in all aspects, and strive to see my name on the list of outstanding employees of our bank next year.
Summary of personal annual work of bank employees 3 First, study business knowledge hard.
Working in a bank, you need to keep an upward learning attitude, and continuous hard study is the key to your work. You should learn a lot every day to improve your professional level.
Relevant business knowledge also needs to be constantly updated, because our study needs to be constantly improved, and I am very serious about this. My working ability is insufficient. If you know your own shortcomings, you must find ways to improve your ability, and constantly improve your ability through study and work. Every day's work tasks are very heavy. If you want to sit well, you must improve your efficiency, make your work faster, and let yourself do your work quickly and orderly. Every day, I know about banks. I will learn by self-study and asking for advice. Every time I take the initiative to learn, because only active learning can improve myself quickly. Although banks will have some training, they can't make up for their own problems. You can feel your daily progress through learning and constantly improve your ability through learning.
Second, love the post.
I like banking very much. After I came to work, I corrected my attitude and worked hard. I always concentrate on doing a good job. I try to make sure that I don't make any mistakes in all kinds of work tasks, and I always travel in my work duties, so that I can make continuous progress in my work. I will finish my work every day, work hard, arrange my work reasonably, and pay great attention to the details of my work. Every work is the result of my continuous efforts.
Do get to work on time, don't be late, abide by the company's relevant systems, do your job well, do your best, be able to act and do what you should do, and devote yourself to your work.
Third, warm service.
As bank staff, we need to serve our customers. Many customers come to the bank every day. For these customers, I usually take a smile service and influence customers with my own smile. A sincere smile is often more effective than a hundred words, because it can make customers accept it and let their work be done well.
There will also be some problem customers at work. I usually take a more serious tone to these questions, because in order to ensure fairness, he suddenly cut in line when others were waiting in line. If it doesn't exist, it will make other customers very unhappy, so I will definitely handle it fairly here. Of course, I will serve every customer with great enthusiasm. I won't lose my temper because of the tedious work or bad mood. I will always be enthusiastic and serve you with the best attitude.
Fourth, unity and cooperation.
Unity at work is very important, and I also attach importance to unity. I will be friendly to every colleague, and I will not have conflicts with my colleagues. Even if there is a conflict, I will resolve it peacefully. I won't hurt everyone's feelings because of some trivial things, do my job well and try my best to help other colleagues.
A year's work has made me gain a lot, which is very helpful for my future work. I will strive to continue to give full play to my work advantages, do a good job and contribute to the bank.
Annual work summary, a bank employee, 4 I entered xxx Bank in 20xx, and it has been 5 months since then. During this period of study and work, I have gained a lot. Near the end of the year, I will summarize my work this year as follows:
I. Work and study
As a new employee, it is particularly important to learn business knowledge as soon as possible and improve operational ability. In the training courses of our bank, I have a deep understanding of the corporate culture of China Construction Bank, such as its development and organizational structure. In the business and skills training, I worked hard to exercise my hands-on operation ability, studied hard and practiced hard, mastered comprehensive knowledge, operational knowledge and specific operation specifications at the front desk, and mastered skills such as counting money and copying summons.
In the continuous study and work, I get along well with my colleagues in the industry and establish a good partnership. In the Qipanshan outward bound training organized by new employees in the industry, he enhanced his team consciousness and was named the best player in this group. During the internship, I actively learned from the old tellers about the operation of the savings front desk, successfully passed the entrance examination for new employees organized by the branch, and became a member of the big family of Heping Branch.
I have officially become a teller for about two months. Although I am still on probation, I am very strict with myself as a regular employee at work. Help each other with colleagues at work, and actively learn from colleagues when encountering unfamiliar business, and carefully record it; In the cupboard
In the process of counter operation, we should strictly follow the requirements of private counter operation procedures, do a good job of "singing, receiving and paying" in the process of business handling, and do a good job of raising hands, smiling, greeting and sending; Always put customer satisfaction first, and try our best to give customers a satisfactory answer; After check-out, exchange cheques with colleagues, correct and reduce mistakes in time; After work, I will spend a day reviewing the new business I have contacted, and learn some special businesses of our bank, such as Western Union remittance, overseas wire transfer and global money order, so as to enrich my financial knowledge.
Second, there are shortcomings.
Since I entered CCB, I have been actively adapting to the new environment and work, but I have just started to contact the banking business, and there are still many shortcomings. First of all, the counter operation is not skilled enough, and it is not completely handy when handling business. Secondly, I am not familiar with the bank's financial products and business knowledge, and I am not ready to provide consulting services to customers. In addition, the working hours are too short and the financial knowledge is relatively lacking.
As a new employee of the bank, I have been in the bank for almost five months. Although I am still in the probation period, I strictly demand that I be on an equal footing with a regular employee at work, help each other during my work, and actively learn from my colleagues when I encounter unfamiliar business, and carefully record it; In the process of counter operation, I strictly follow the requirements of private counter operation procedures, and do a good job of raising hands, smiling, greeting, walking and sending in the process of business handling, asking myself to give a satisfactory answer to customers' questions, and always put customer satisfaction first; After checking out, communicate with colleagues.
Check the ticket for one day and correct the mistakes in time to reduce; After work, I will spend a day reviewing the new business I have come into contact with and learning some special businesses, such as Western Union remittance, overseas wire transfer and global money order.
Through continuous learning, I believe that I can become an excellent savings teller in a short time, master the knowledge of savings counters in an all-round way, become more skilled in skills, speed up my business constantly, and improve my business volume continuously; Strengthen your theoretical study in financial management, finance, personal loans and corporate affairs to lay a solid foundation for your future work; Establish more tacit cooperation with colleagues and take the development of Heping Sub-branch as our common goal. I believe that through my own efforts, I can become one of the best employees of Heping Sub-branch.
Third, the next direction of efforts
Today's shortcomings are the direction of self-improvement in my future work. I will persist in honing myself and do the following:
1, strengthen the practice of operation skills and master the operation methods of various business at the front desk;
2. In-depth study of financial knowledge and business norms in banks to improve their own capabilities as soon as possible;
3. Enhance team consciousness, help each other and get along well with colleagues.
4, serious and responsible, hard-working.
One year passed in a hurry, and the work in CCB was busy and full. In retrospect, I am deeply grateful to those who gave me guidance, help and even criticism. They let me learn from my mistakes and keep growing. In the new year, I will face the challenges in my work with high fighting spirit and positive attitude, do my duty, lay a solid foundation for my further development and make greater contributions to the glory of CCB.
Here comes 20xx. As a new employee, with the guidance of the leaders of Toyota Branch and the help of all my colleagues, I have made great progress in all aspects in the past year. I have just graduated from a university, and a student with almost no practical working experience in banks has grown into a front desk teller who can operate the savings teller business independently at present, which is deeply touched.
As the saying goes, "All is fair in war." Now I am just a soldier, a soldier who has just set foot on the society. What I face is a brand-new world, and what I see is a dynamic and positive face. I saw the working attitude and enthusiasm of bank leaders, which deeply infected me and gave me a new understanding of bank work. The bank is no longer the place to raise my grandfather, and there is no iron rice bowl in banking, so I changed myself at the first time to adapt myself to the needs of modern banking.
I actively participate in the marketing of various products of the bank. In February and March of this year, I tracked customers such as He Bin and Cong Dongning. Go to the neighborhood near the bank to publicize the salary increase products and the fund's fixed investment. Wealth has achieved good results and strengthened at the same time. The study of financial business knowledge has mastered the different characteristics of various products of our bank and consciously studied. If you are rich, you must set high standards and be strict with yourself, and you have basically mastered it. After the financial business, I learned personal business from Li Qiang, made a volume of personal loan information from the collection of personal loan customer information, sent it to a loan management center for examination and approval, and sent it to a real estate building for registration, so that I had a clear understanding and understanding. During this period, Li Qiang and I went to the real estate field for many times to learn relevant knowledge, and we saw different performances of different customers in our preliminary examination, from which we can basically judge whether customers meet our lending standards.
Then, under the arrangement of the line leader, I ended. The study of finance and personal loans began the study of office teller business. I used to think that the counter business was the basic deposit and withdrawal, but I didn't see the diversity and complexity of the work until the front line. Under the guidance of Mr. Kang, I first learned some basic business knowledge with Mr. Lu, and at the same time strengthened the practice of business skills to improve my quality in all aspects. Participated in the new employee training organized by the city bank, passed the anti-counterfeiting examination, and obtained the accounting qualification, so we started a firm operation with Feng Chang. Dealing with money requires a very careful work attitude and the ability to strive for perfection. With the help of all the experts, I can start independently now. Business. Although I have made some achievements in this year's work, there is still a big gap between my ability and skills and my old employees. In the future work, I will try my best to learn from the old employees, study the business assiduously and become an independent employee as soon as possible.
Below, I will make a summary from the following aspects:
1. In terms of moral quality, I think there is no problem.
As for the attendance system, I devoted myself to my work from the first day I entered the bank. So far, I haven't been late and left early, so I can use my rest time to make some contributions to the completion of various indicators of the bank.
3. Personally, from July 1 to now, my daily average savings deposit is more than10.5 million, and my time deposit is more than 2 million. I sold the insurance, paid 3000 in installments, and the credit card exceeded the task.
4. I feel that I still have a gap in my business ability, which is related to my working hours, but it is not. So some businesses are unfamiliar to me, and some are even unheard of. In this regard, I need to strengthen my study and strive to reach a higher standard.
I think it is necessary for me to sum up the work of excellent service. Generally speaking, I can treat customers sincerely, serve and deal with them with a smile. Business can also be enthusiastic and proactive, and actively solve problems for customers. What I lack is to maintain this quality service all day under any circumstances. Sometimes business is tight, and when I see many customers waiting in line in the lobby, I can't help but reduce the quality of service. I have been trying to improve this situation, and I believe there will be great improvement in the near future.
As a newcomer, I am proud to join Fengtian's team. I will always be customer-oriented in my future work, strengthen my own study and grow into a qualified and excellent employee.
Personal Annual Work Summary of Bank Employees Chapter 5 I am a very, very ordinary employee of Bank of China. I have been working in _ Bank for nearly three years, and I have always insisted on good working conditions, and I have been strict with myself by the standards of a qualified employee. Based on my own work, I concentrate on learning business skills, so that I can dedicate my youth to ordinary posts and make a contribution to my career. I demand self-improvement. After hard work, I participated in TV University, successfully obtained the graduation certificate of accounting major this year, and won the first place in this year's "China _ Bank _ Branch xx Business Technology Competition Peony Card Application Information Entry Competition".
First, the performance scene
Under the careful training and guidance of organizational leaders and bank leaders, under the direct guidance of department leaders, with the care and help of colleagues, through their own continuous efforts, they have made great progress and gained great gains in thinking, learning and work. My work performance is summarized as follows:
Ideological courage to participate in political study, understand and master knowledge, care about state affairs, support the correct leadership of the Central Committee, adhere to the Four Cardinal Principles, support various principles and policies of _, abide by rules and regulations, put forward political demands, have a high degree of political consciousness, and forge ahead towards _ organization.
In the work, I can be loyal to my duties, be strict with myself, work diligently, strictly implement the national financial policy, abide by the rules and regulations of the provincial bank and its subsidiaries, respond to the relevant calls of the superior bank, and carry out various tasks within the scope of authorization. I think of ideas and methods in many details of the workflow, simplifying the workflow, improving efficiency and better fulfilling the work requirements under the premise of complying with relevant rules and regulations.
In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. I taught myself in my spare time as soon as I started working. I am not satisfied with the present situation, because I study hard and get good grades. Not only mastered and improved financial knowledge, but also possessed the necessary theoretical level. While studying theory, we should study business more deeply, integrate the learned financial knowledge into our work, and constantly improve our business level.
Second, the achievements this year.
1. This year, Bank of China Branch won the first place in the Peony Card Application Information Entry Competition of xx Business Technology Competition.
I attended TV University and graduated this year with a diploma in accounting.
Third, the main problems
First, study is not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. In order to cope with severe challenges, I sometimes lack the sense of urgency and consciousness to study.
Second, I am tired from work and my mind is relaxed. This is a sign that my self-political quality is not high, and that my world outlook, outlook on life and values are not well solved.
Third, the level of business skills is not skilled enough and needs to be strengthened.
Personal Annual Work Summary of Bank Employees 6. I am a very, very ordinary employee of China X Bank. I have worked in X Bank for nearly three years, and I have always adhered to a good working condition, and I have been strict with myself as a qualified employee of X Bank. Based on my own work, I concentrate on learning business skills, dedicate my youth to ordinary posts and make a contribution to X's career. I demand self-improvement. After hard work, I took part in the study of RTVU, successfully obtained the graduation certificate of accounting major this year, and won the first place in this year's "Peony Card Application Information Input Competition of the 7th Business Technology Competition of China X Bank X Sub-branch".
First, the performance scene
Under the careful training and guidance of X organization and bank leaders, under the direct guidance of department leaders, and with the care and help of colleagues, I have made great progress and gains in my thoughts, studies and work through my continuous efforts. My work performance is summarized as follows:
Ideologically, actively participate in political study, understand and master knowledge, care about state affairs, support the correct leadership of the CPC Central Committee, adhere to the Four Cardinal Principles, support the party's principles and policies, abide by rules and regulations, politically demand improvement, have high political awareness, and actively move closer to the party organization.
In the work, I can be loyal to my duties, be strict with myself, work diligently, strictly implement the national financial policy, abide by the rules and regulations of the provincial bank and its subsidiaries, actively respond to the relevant calls of the superior bank, and actively carry out all the work within the scope of authorization. I think of ideas and methods in many details of the workflow, simplifying the workflow, improving efficiency and better fulfilling the work requirements under the premise of complying with relevant rules and regulations.
In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. I taught myself in my spare time as soon as I started working. I am not satisfied with the present situation, because I study hard and get good grades. Not only mastered and improved financial knowledge, but also possessed the necessary theoretical level. While studying theory, we should study business more deeply, integrate the learned financial knowledge into our work, and constantly improve our business level.
Second, the achievements this year.
1. This year, China X Bank X Sub-branch won the first place in the "Peony Card Application Information Input Competition of the 7th Business Technology Competition".
I attended TV University and graduated this year with a diploma in accounting.
Third, the main problems
First, study is not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. In order to cope with severe challenges, I sometimes lack the sense of urgency and consciousness to study.
Second, I am tired from work and my mind is relaxed. This is a sign that my self-political quality is not high, and that my world outlook, outlook on life and values are not well solved.
Third, the level of business skills is not skilled enough and needs to be strengthened.