English name: "Air China Limited", abbreviated as "Air China".
Address: Shunyi District, Beijing, People's Republic of China (PRC) Address: Air China Headquarters Building, No.30 Tianzhu Road, Tianzhu Airport Economic Development Zone, Beijing, China.
Main operating bases: Beijing Capital International Airport and Chengdu Shuangliu International Airport.
International Gateway: Shanghai Pudong International Airport.
Other hubs: Hangzhou Xiaoshan International Airport, Wuhan Tianhe International Airport, Tianjin Binhai International Airport, Chongqing Jiangbei International Airport and Hohhot Baita International Airport.
Frequent Flyer Program/Mileage Award Program: Phoenix Mileage.
Waybill prefix (three digits): 999. Air China is the only civil airline flying the national flag in China, a member of the Star Alliance, the largest aviation alliance in the world, and an air passenger transport partner of the 2008 Beijing Olympic Games. It has the first brand value of domestic airlines (estimated by the World Brand Lab in 20 13 as 76.568 billion yuan) and is in a leading position in the field of air passenger transport, freight transport and related services.
Air China undertakes the task of special plane for China leaders to visit abroad, and also undertakes the task of charter flights for many foreign heads of state and government at home, which is the unique position of Air China as a national flag carrier. Air China is headquartered in Beijing, with branches and engineering branches in Southwest China, Zhejiang, Chongqing, Inner Mongolia, Tianjin, Shanghai, Hubei, Guizhou, Tibet and South China. The main holding subsidiaries of Air China are China International Cargo Airlines Co., Ltd., Air Macau Co., Ltd., Shenzhen Airlines Co., Ltd., Dalian Airlines Co., Ltd. and Beijing Airlines Co., Ltd., and the joint venture company mainly includes Beijing Aircraft Maintenance Engineering Co., Ltd. (Ameco). Beijing Aviation Food Co., Ltd. was established in Beijing on May 1980. It was once controlled by China International Airlines and is now owned by AVIC Co., Ltd. This is the first Sino-foreign joint venture after the promulgation of the Law of China on Sino-foreign Joint Ventures.
As of 20 13, 12 and 3 1, Air China (including the holding company) * * * has 497 aircraft of various types, mainly Boeing and Airbus, with an average age of 6.33 years; There are 298 passenger routes in operation, including international routes 7 1, regional routes 15, domestic routes 2 12, navigation countries (regions) 3 1 and navigation cities 154, including 47 international routes, 3 regional routes and domestic routes. Through cooperation with airlines such as Star Alliance members, the service will be further expanded to 1328 destinations in 95 countries.
The vision and positioning of aviation is "an airline with an international reputation", and its connotation is to achieve four strategic goals of "global leading competitiveness, continuous enhancement of development capability, beautiful and unique customer experience and steady improvement of related interests"; The enterprise spirit emphasizes "serving the world with love and navigating the future with innovation", and the mission of the enterprise is "meeting customer needs and creating * * * value"; Enterprise values are "service first, recognized by the public"; The service concept is "rest assured, smooth, comfortable and tempted".
Air China has the longest frequent flyer program in China-"Phoenix Companion", which integrates the company's multi-brand frequent flyer members into the "Phoenix Companion" brand through holding and equity participation. By the end of 20 13, the number of Phoenix companion members had reached 289 10000. Air China is the first in the domestic civil aviation industry to launch a two-cabin service with "recliner" and "full distinguished service" as the core contents, providing passengers with distinguished, comfortable and convenient travel space and all-round services. Air China insists on customer-oriented innovative services and has successively launched a series of new products such as "flight steward" and "Air China Unlimited". Air China has a strong domestic and international connecting transportation capacity and sales network, and a wide range of high-quality customer groups, and has become the preferred airline for many China government agencies and corporate business customers. On June 28th, 20 1 1, Air China obtained the four-star certification from the international authoritative service rating agency Skytrax, and on June 28th, 20 12, it won the gold medal of the self-help "convenient travel" project of the 68th annual meeting of the International Air Transport Association and the Global Air Transport Summit.
Air China has a team of pilots and flight attendants with exquisite business, rigorous style and thoughtful service. The flying team won many honors such as the ICAO Medal of Honor, the National Advanced Collective of Work Safety, and the Safe Flying Model Unit, and created a world-class safe flight record, successfully carried out polar flight, and created a miracle of safe flight on the Chengdu-Lhasa route for 45 years (starting from 1965). The flight difficulty was universally recognized, and it was once regarded as an "air restricted area" by the international civil aviation community. Flight attendants show international standards, and flight attendants from Japan, South Korea and Germany join in one after another. They have good professional quality and professionalism, and are the best friends of passengers under the blue sky. They continue to promote the "four-hearted service" project, so that passengers are "at ease, happy, comfortable and tempted", and the service quality has always been appreciated by the majority of passengers.
Air China's aircraft have professional and standardized technical support. Air China has an engineering technology branch, headquartered in Beijing. It has seven maintenance bases and four affiliated enterprises in Chengdu, Chongqing, Hangzhou, Tianjin, Hohhot, Shanghai and Guiyang. It has 79 domestic maintenance stations and 45 international maintenance stations, forming a maintenance network that radiates at home and abroad. Among them, Beijing Aircraft Maintenance Engineering Co., Ltd. (AMECO), the earliest and largest aircraft maintenance enterprise in China, was established on May 2, 1989, which injected vitality into the improvement of maintenance capacity. Air China's maintenance system holds maintenance licenses issued by Civil Aviation Administration of China (CAAC), Federal Aviation Administration (FAA), european aviation safety agency (EASA) and other 18 countries. With 9 large hangars, advanced facilities and equipment, and strong maintenance ability, it has won the choice and trust of more than 80 airlines around the world. Since the late 1980s, Air China has made breakthroughs in nearly 20 domestic maintenance projects and won more than 50 national, provincial and ministerial scientific and technological progress awards.
Air China implements integrated operation and has strong operational control ability. Air China's flights around the world are under the control of the operation organization, command and coordination center. Computer flight planning system extracts information from aircraft performance database, global navigation database, global airport database and high-altitude meteorological database, optimizes flight routes, makes flight plans, grasps aircraft performance, confirms flight qualification and strictly checks and releases. Air China has developed its own operation management system, which integrates satellite telephone system, air-ground data communication system and short-wave radio system, becoming the first airline with ultra-remote monitoring capability in China.
At Beijing Capital Airport, Air China provides ground services for domestic and foreign airlines, including inbound and outbound passengers, transit service, special passenger service, VIP and "cabin two" passenger service, passenger baggage service, flight load balancing service, flight departure system service, platform loading and unloading service, cabin cleaning service and special equipment maintenance. At the same time, it is the first airline in China to adopt passenger self-service check-in, self-service baggage check-in and self-allocation of some seats in the terminal. Air China's central stowage service has been opened in domestic 100 terminals, making Air China the first airline in China to adopt the central stowage mode.
Air China attaches great importance to personnel training. Its flight training center has world-class training equipment, training capacity and training scale, strong teachers, rich teaching experience and first-class training equipment. The flight training brigade based in Tianjin Binhai International Airport adopts the most advanced real-life training mode of China Civil Aviation at present, and a Boeing 737-300 aircraft is specially responsible for the implementation of this training and undertakes the training and management of newly recruited pilots of Air China. The Flight Attendant Training Center is the first large-scale multifunctional training base in China to train flight attendants. The teachers in the center have senior flight attendant titles, teaching qualification certificate of IATA and teacher qualification certificate recognized by IATA CRM training. It has trained more than 80,000 trainees for nearly 40 airlines at home and abroad, and also provided training services for other industries that come here. Air China University is under construction and will become a large-scale modern aviation talent training base with academic education in the future.
Air China's management level has improved significantly, and it has been profitable for seven consecutive years from 200/kloc-0 to 2007. In China, civil aviation is in a leading position, and its brand value is constantly expanding. From 2007 to 20 13, Air China was selected as one of the top 500 brands in the world for seven consecutive years, becoming the only enterprise in China civil aviation to enter the "Top 500 brands in the world". June 20 13, Air China was rated as the 24th most valuable brand in China 500 by the World Brand Lab, ranking first in the domestic aviation service industry. From 2004 to 2008, Air China won the "Customer Satisfaction Quality Award" and "Customer Satisfaction Quality Service Gold Award" in the "Civil Aviation for Passengers" activity for five consecutive years. Air China brand was jointly rated as "Top Ten World-class Brands in China" by the Financial Times and McKinsey & Company. Won the title of "Brand China Huapu Award-Top 25 Model Brands in China" in the series of selection activities of brand China overall evaluation list; 20 13 12, Air China also won the "China Brand of the Year AwardNo. 1 (Aviation)" for eight consecutive years; It has won the titles of "Best China Airlines", "Best Airlines of the Year", "Extreme Development Award", "Best Corporate Public Image Award" and "Top Ten Leading Enterprises in China Economy" in various social awards for many times.
Air China consciously fulfills its social responsibilities and always takes public responsibility as its own responsibility. Through its own sustainable development, it will create tax revenue and provide employment opportunities for the country; Actively participate in social welfare practice, participate in disaster relief, and contribute to the country and society. Air China's leading group was once rated as "the advanced collective of' four excellent teams' created by state-owned enterprises in China" by the Central Organization Department and the Party Committee of State-owned Assets Supervision and Administration Commission. Air China and China Children's Fund jointly initiated the establishment of "Children's Insurance Special Fund" of China Children's Fund to contribute to the healthy growth of children and adolescents in China. Air China successfully completed the service guarantee task for the Olympic and Paralympic Games, setting a record in the history of civil aviation in China. On September 29th, 2008, the CPC Central Committee and the State Council held a grand commendation meeting for Beijing Olympic Games and Paralympics in the Great Hall of the People, and Air China was awarded the honorary title of "Advanced Group of Beijing Olympic Games and Paralympics". In all kinds of major natural disasters and emergency transport flights at home and abroad, Air China acted quickly, organized transportation, and exhausted the responsibility of central enterprises regardless of gains and losses. For example, fighting SARS epidemic in 2003, fighting snowstorm in early 2008, earthquake relief in Wenchuan and Yushu in 2008 and 2009, disaster relief in Haiti on 20 10, and tsunami relief in Japan on 2010, and urgently completing the charter flight task of evacuating Chinese personnel from Libya.