I. Fill in the blanks with questions and answers (65438+ 0 points for each blank, ***30 points)
1 O 900 1 is documented. What four levels should a company's ISO document usually include?
The first order: quality manual
Second order: program file
Third-order: job file
Fourth order: table
In the process mode of ISO900 1, the four core modules are quality management system, management responsibility, product realization and measurement, analysis and improvement, which are also four chapters of standard provisions.
2. What are the three types of enterprise resources mentioned in ISO 9001?
A) human resources b) infrastructure c) working environment
The most important thing in human resource management is to ensure that everyone's ability can meet the requirements of their posts. To determine the post ability requirements, we should consider four aspects: education, training, skills and experience.
4. What four kinds of monitoring and measurement are mentioned in Chapter 8 of the Standard Provisions?
A) customer satisfaction b) internal audit c) process monitoring and measurement d) product monitoring and measurement.
5. According to ISO 900 1, a complete new product design and development must include design and development planning, design and development input, design and development output, design and development review, design and development verification and design and development confirmation. Control changes in design and development when necessary.
6. The "product protection" referred to in ISO 9001includes: identification, handling, packaging, storage and protection.
Second, multiple-choice questions (3 points for each question, *** 15 points)
1. The engineering department of a company makes samples at a certain stage of design, sends them to customers for trial use, and signs the samples. This work should be considered as: b) design confirmation;
2. The quality control department of this company checks the samples according to the "design specification" and issues a report. This work should be regarded as:
A) design verification
3. Who should approve the company's quality policy and quality objectives?
B) top management
4. How many management representatives should each company appoint?
a) 1；
It's not terrible to make mistakes at work, but it's terrible to repeat them. Therefore, many companies emphasize the need to "prevent recurrence". This belongs to ISO900 1: b) preventive measures.
III. True or false questions (Please tick or cross the following questions in the column of "Judgment conclusion" to indicate right or wrong. ) 3 points for each question, * * * 30 points.
Title of serial number judgment conclusion
1 A company can only designate one management representative. mistake
The "management representative" shall be full-time and shall not hold other positions concurrently. mistake
The top management of the company must attend the management review meeting. correct
Once the quality policy and objectives are put forward, they will not change. mistake
The quality goal of the production department can be "to reduce defective products and losses".
All customer orders must be reviewed and written review records must be kept. mistake
Personnel engaged in quality-related work must be approved before taking up their posts. correct
8 The design output must meet the requirements of the design input correctly.
All drawings of design output should be signed to show that they have been approved. mistake
10 Every design change needs to be re-evaluated, verified and confirmed. correct
4. Please judge whether the following statement is correct? If not, please explain the corresponding terms and the corresponding basis: (5 points for each question, ***25 points)
1. When reviewing training, the program requires all employees to establish personal education and training record cards, but the employee record of the quality control department with the job number of 0 1 1 does not exist.
6.2.2
2. The quality control department has accumulated a large number of unprocessed customer complaints, such as 08.24A customers.
8.5.2
3. The Non-conforming Product Control Procedure stipulates that all non-conforming products must be submitted to the customer for approval before special procurement. However, during the audit, it was found that the nonconforming product B produced on 00. 1 1.20 was delivered without the customer's approval.
8.3
4. The Non-conforming Product Control Procedure stipulates that the non-conforming products are put in red boxes during the production process, but the non-conforming products are found in green boxes and yellow boxes at the production site.
8.3