2022 working experience of supermarket clerk 1
The busy half year is about to pass, and new challenges are just around the corner. Looking back, in the big family of _ _ supermarket, I got more exercise, learned more knowledge, made more friends and accumulated more experience. Of course, I found my own shortcomings through many profound lessons. This half year is very substantial, and my growth comes from the big family of _ _ supermarket. It is my bounden duty to do my best for the better development of _ _ supermarket in the second half of the year. Now I will summarize my work at the beginning of 20 _ _ _ _ as follows:
First, _ _ supermarket working stage
Last month, due to the need of work, I was transferred to the supermarket as the manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.
Although I joined the big family of _ _ supermarket from the beginning of business, and I am familiar with the staff of _ _ supermarket, there are still differences in specific work. In order to get into the leading role as soon as possible, on the one hand, I strengthened my study of professional knowledge, read books and articles attentively, and humbly asked professionals for advice. On the one hand, strengthen communication to understand the actual situation, and communicate with the heads of food, receiving, cashier and other related departments. In a short time, I assumed the responsibility of supermarket supervisor. Together with the manager in charge, the supermarket staff were trained in rectification, and four suggestions were put forward on the planning and display of goods, the existing shortcomings and the working ideas for next year.
As the saying goes, Rome was not built in a day. We have only been in the retail industry for two years, and we have only been working in supermarkets for nearly one year, so we have such a profound understanding of the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. At present, the same is true: first of all, the choice and control of commodities need to be strengthened, and my understanding of food commodities is weak because of different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience.
In order to cope with the opportunities and challenges in the second half of the year, I will better shoulder my responsibilities, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company.
In short, in the days to come, I will devote myself to the cause of the supermarket even harder, repay the company with the benefits of development, and realize my own life value.
Through the joint efforts of supermarket employees, our sales have increased substantially. Then we work together, settle down and start from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Contact with employees more, on the basis of strict requirements, give employees more ideological exchanges and business training, so that employees' mental outlook has changed and their work autonomy has been brought into play. With the care and support of all departments of the company and the efforts of all employees Qi Xin, the progress of the supermarket has been recognized by the company.
The supermarket supervisor is responsible for coordinating all the work, maintaining the normal operation of the whole store and handling emergencies. In this position, he fully controls the overall situation based on himself, and at the same time makes full use of this platform to comprehensively improve his organization, coordination and business level, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a famous supermarket supervisor.
Second, personnel management training
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and intention, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them.
However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly, which requires a self-sustaining and clear mind, continuous learning and improvement, and better play the full potential of the team.
Training employees is also an important task for supervisors. Through training and communication to employees again and again, supermarkets have initially formed systematic training materials for employees in concepts, commodity knowledge, sales psychology and skills, and discipline. It has been recognized by employees and received the necessary results.
Third, the study of professional knowledge and the improvement of market control ability.
The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the industry with the development of the times, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, selection of express commodities, and the connection of all links in operation, from the theory in books to the practice in daily work, have really digested and applied the knowledge needed in the work. On the other hand, learn about market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine market changes from a higher angle, and put forward strategic suggestions to the company's decision-making level.
Four. Shortcomings and working ideas for next year
As the saying goes, Rome was not built in a day. Bi Jing has only been in the retail industry for a short time, and he has only been working in the supermarket for nearly a year, so he knows so much about the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. At present, the same is true: first of all, the choice and control of commodities need to be strengthened, and my understanding of food commodities is weak because of different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience.
In order to cope with the opportunities and challenges in the second half of the year, I will better shoulder my responsibilities, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company.
In a word, in the days to come, I will devote myself to the cause of _ _ supermarket even harder, repay the company with the benefits of development, and realize my own life value.
Working experience of supermarket salespeople in 2022 II
Time flies, and in a blink of an eye, I have been working happily in the service area for almost _ months. In the past few months, under the guidance of _ supervisor, _ store manager and other leaders and colleagues, I first learned how to work in the service area, and now I can work happily with other employees calmly and skillfully every day. The short internship experience in the service area is very helpful for my future work. Now I'd like to sum up my internship experience and feelings for this month:
First, the change from a student who just graduated from school to a convenience store salesperson.
At the beginning of the first month, after five days of training in _ _, I was assigned to a convenience store in _ _ service area as an intern salesman. The purpose is to give me a better opportunity to experience the front-line post, understand the operation mechanism of convenience store management and be familiar with its rules and regulations, so as to accumulate experience and lessons for future work. In addition, talk with the old employees to understand their work and life needs, collect their views and suggestions on service area management and reflect them to the relevant leaders, and convey the instructions and requirements of the leaders to colleagues, and work with them to create a harmonious and passionate living and working environment.
As a clerk in a convenience store, I must first understand the daily duties of the clerk, such as dressing neatly on time every time I go to work, not being late and leaving early, not being absent from work and other disciplinary phenomena. It is strictly forbidden to leave the post or string posts without authorization. At work, I must always pay attention to my service attitude, use polite language and avoid doing things unrelated to work. Attend the pre-class meeting fifteen minutes before going to work, and do a good job in the store hygiene after the class meeting. In the process of going to work, we should not only do a good job in shopping guide, sell goods to customers, but also replenish the goods on the shelves in time. Keep the store clean and tidy at all times, and do a good job of anti-theft, prevent and eliminate all disputes, so that all customers have a good and comfortable shopping and rest environment.
There are all kinds of customers every day, good and bad. Of course, many customers understand and support our work, but there are also some customers who are full of complaints, complaints and swearing for some reasons. I restrained myself from losing my temper when I met these rude customers. Instead, we should explain it to them in polite language and resolve it with a kind smile, so that they can understand and cooperate with our work. During this period of work, although we encountered several disputes about returning goods and awarding prizes, they were finally solved effectively under our reasonable and timely mediation.
In order to better understand and adapt to the convenience store work, I will take the initiative to consult my colleagues when I encounter confused problems in the process of going to work, because they are very enthusiastic and willing to help me. And if I have a good suggestion, or know something that can be improved, I will discuss it with the foreman or colleagues, even if it may not be adopted in the end. After work, I often find old employees or two other students who came in with me or even students in other service areas to exchange work experience, which can further improve work efficiency.
Second, the change from a convenience store salesperson to an internship cashier.
Because _ month studied hard in the convenience store, asked questions if he didn't understand, and soon he was able to operate skillfully alone, and his work achievements were fully affirmed by leaders and colleagues. _ month, with the permission of the leader, was arranged by the foreman to practice cashier in a convenience store.
As a cashier, the general workflow to do every day is as follows:
First, go to the accounting office to get the money box (order cash). After everything is confirmed, the CSE administrator on duty will accompany him to the convenience store safely. Then attending the pre-shift meeting hosted by the foreman includes reciting polite expressions, checking gfd, summarizing the work of the previous day or class, assigning tasks on duty, and emphasizing other precautions. Turn on the cashier's computer correctly and sort out the reserve fund. Check the handover records and make clear the tasks of the day. Counting and checking the inventory of pre-shift business (it can also be done with sales staff * * *). Receive customers and do a good job of cashier. Make an inventory at the end of the work and write the handover record. Make a good class knot (you need to make a daily knot in the last class every day). Arrange to pick it up on duty and contact the CSE administrator on duty, and return to the financial room safely accompanied by the CSE administrator. Hand in the money collected on duty and change it for the next day. Put the spare cash box in the designated safe.
As a cashier, especially during holidays, in addition to improving your work efficiency, you need to carefully count the banknotes to prevent receiving counterfeit banknotes. Do a good job in cashier work, sing and find, first, prevent individual customers from cheating; Second, put an end to the appearance of long and short segments; Third, avoid sales disputes. Just one month's cashier experience made me understand the importance of cashier post and the necessity of keeping the collection safe. No matter which position you are in, you must be serious and responsible!
Third, contact the administrative change from the convenience store clerk and cashier to the administrative office.
I worked as an intern in a convenience store for about _ months, and got a basic understanding of the operation of the convenience store. According to the rotation internship requirements put forward by the training, I arranged to study in the administrative department at the beginning of _ months. However, due to the limitation of my previous major, I mainly studied non-computer related aspects such as administrative clerk, warehouse management, convenience store manager and CSE management. In the preliminary internship at this stage, my main task is to assist the administrative clerk in his daily work and understand what the administrative clerk must do every day, week and month.
Generally speaking, in these months, I have learned that many things may not be as we wish. Many times, as long as we think from a different standpoint or angle, we will find that things are not what we thought before. If we do it ourselves, we may not be able to do it better or worse than now. So I don't think I can change the external environment now, but I can change myself to adapt to the working and living environment in this service area.
Of course, in addition to doing my own job, I also actively participated in the training and activities organized by the service area and participated in the training of the company headquarters. Nevertheless, I know that I am far from the requirements of the leaders in any respect. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work in the service area, improve my business level and ability through continuous learning, improve my own quality, and be a qualified employee who loves his job and is dedicated.
Work experience of supermarket salespeople in 2022 3
Time flies, the sun and the moon fly, and it is 65438+ February in _ _ _ _. On this day when I bid farewell to the old and welcome the new, I, like many colleagues at Yonghui, work hard while looking back on the past and thinking about the future.
20__ years, working in _ _ supermarket, happy, moved, make public personality.
First, I am happy.
_ _ Supermarkets are characterized by clean shopping environment and enthusiastic staff service. In Qiao Rong Supermarket, employee Qi Xin and Qi Xin worked together to implement Yonghui's operation system and service concept in their daily work. The staff there are very amiable, and customers there can shop politely. Working in such a polite environment is really a pleasure.
I think my working time in Yonghui will be a happy milestone in my life. Of course, the journey of life can't be smooth sailing, and everything can't be smooth in practical work. Occasionally, employees will quarrel about their work, and occasionally there will be an argument in the supermarket. But after many communication, the dispute was quickly eliminated, and the supermarket returned to its old _ _. I deeply understand that communication brings colleagues closer, communication makes employees and customers more harmonious, and communication makes me find happiness in my work.
Second, I am very touched.
The pioneers of _ _ Group pioneered the mode of "changing agriculture into super" with diligence and wisdom, adhered to the service concept of "consistent income every day" and implemented the service tenet of "people's livelihood" and "people". In _ _ _ _ Overseas Chinese Supermarket, there are billboards in the staff aisle, the general manager's mailbox, the store's help mailbox, the donation box for poverty alleviation at the front desk, the donation box for the Red Cross at the service desk, and the employee allowance of Qiao Rong Store, which all move me.
As the saying goes, "If you don't follow the rules, you can't be Fiona Fang". In _ _ _ _ supermarket, I often personally experience or witness: employee management system assessment, safety training, service etiquette training, fresh department skills training, etc. The leaders of all departments in Qiao Rong Store patiently trained the new employees of Yonghui with the flavor of the times. What moved me in particular was that the leaders there criticized and educated employees more, and took care of them less by punishing them. This management method of "serving people with morality" is deeply rooted in the hearts of the people. Working there, all employees have a sense of belonging.
_ _ The employees of the supermarket adhere to the enterprise spirit of "diligence" and work conscientiously in their respective posts. I often see the employees of the supermarket department delivering goods to customers and are willing to be intimate porters; I have seen the staff of the fresh food department deliver fruits to elderly customers living in nearby communities. I also see that customers often hold thank-you letters, saying that they want to thank a colleague at the front desk, and win the appreciation and praise of customers with practical actions. Originally, there was no need to find a move. Moving happens every day, and moving happens in the work of colleagues.
Third, I flaunt my personality.
I have been working in the loss prevention department since I joined _ _. Once, after work, I went to the office to see my previous friendship. Among them, the fourth issue of _ _ _, You are a Landscape recommended by the board of directors, brought me a lot of inspiration and encouragement. The article wrote: "You don't need to look up to others ... You just stand on your own position and constantly show the richness of your inner world!" It can be seen that the leaders of Yonghui Group have always encouraged employees to strengthen their beliefs and show their talents, personality and style.
Driven by this powerful spiritual force, whenever the loss prevention department holds a meeting, I will boldly ask some questions to my superiors for your participation. To this end, I have been respected by my colleagues and appreciated by my leaders. _ _ The loss prevention department of shopping malls has been adhering to the concept of "brainstorming" and tacitly cooperating with the work of other departments to maintain the security facilities and shopping order of the whole supermarket. In this proud team, while showing my personality, I earnestly learn from my colleagues' work experience, learn from each other and enrich myself.
Fourth, continue to work hard.
The year of 20__ is coming, and all colleagues will continue to write a new chapter of Yonghui with diligence and wisdom. I think every employee who is interested in working in _ _ enterprise will face new opportunities and challenges. As we all know, the comprehensive strength of _ _ Group is growing. In 20__ _, new supermarkets will be opened one after another, which will undoubtedly bring broad development space to on-the-job employees. As a member of _ _ enterprise, why don't I make bold progress?
In 20__ years, while further correcting the working mentality, improving working methods, raising service awareness and communicating with people have been included in my work plan. It is true that determination and experiment are worthwhile, but actual actions carry so much weight.
I like the song "People Paddle and Sail". "One chopstick is gently broken, and ten pairs of chopsticks are firmly held in bundles ..." The lyrics reflect the greatness of team strength. I am willing to dedicate my work enthusiasm to the masses, realize my life value and grow up with _ _ * *.
Work experience of supermarket clerk in 2022 4
Time flies, time flies, and years have passed before you know it. Looking back on my work in the past year, I can't help but feel deeply. It has been three years since the store opened. Over the years, I have mixed feelings. _ It provides a platform for each of our employees to show themselves. Here, I not only learned a lot of professional knowledge, home appliance sales skills, store management norms, but also learned how to respect leaders, obey distribution, love employees and be kind to colleagues.
Only by constantly summing up the past can people have new development and progress. If we don't know how to sum up, then all we will do will always be to repeat the past and do nothing. I am grateful to the leaders of the company for providing me with this opportunity to sum up, so that we can share the harvest and infiltrate each other's successful experiences and shortcomings. Summarize the past, learn from each other's strengths, tap the potential, and make full preparations and plans for the work of _ _ _.
In this platform, I have always maintained a fiery enthusiasm for work, and my mentality is mainly peaceful. I deeply know that as a store manager, you must not bring personal emotions to work. Managers' words and deeds and norms also directly affect employees' work passion. Although I haven't been a supervisor for a long time, my own quality and management level are not very high. I know we should set up a good image, because we not only represent ourselves, but also represent the image of _.
As an appliance store supervisor, I am mainly responsible for personnel management and sales. After learning and exploring, I divide the management of personnel into two categories: employee system management and sales target management.
A, employee system management
As the name implies, it is a management method to implement management according to the company's system and employee handbook and restrain employees' work behavior. Fiona Fang cannot live without rules. There are rules at home, state-owned laws and factory discipline. Be strict with yourself and take the lead. Put yourself first, set a benchmark and give subordinates a good start. In fact, I found many problems in my work. In the new year, I will constantly improve various management systems and methods, and really put them into action, and strictly urge employees to act according to the system.
Second, sales target management
It is a sales task set for each employee according to the actual situation. We should set monthly sales for our employees. Without pressure, there is no motivation. How to motivate employees to make good use of holidays, how to use personal connections to drive customers, and how to use the good reputation of people and businesses to truly let customers enjoy value-added services. Constantly stimulate the enthusiasm of employees, mobilize the enthusiasm of employees to seriously think about what channels and methods to increase sales as much as possible. Because of their low quality, they are dissatisfied with their working conditions and welfare benefits, resulting in a sense of loss and negativity. Criticism of leaders sometimes leads to unconvinced mentality and is misunderstood by colleagues and deeply wronged. In the past period of time, I was at a loss, and my previous work enthusiasm was gone. I pretended not to see the violation of discipline, dared not say what I wanted to say, and didn't want to do what I should do. I took the lead in chatting in the shop to keep warm and chat with my colleagues. Wrong thinking, improper management methods, almost let yourself give up. There are still many shortcomings in our work, and our management level and quality need to be improved. After work, we should learn more books about management, consult our superiors, communicate with colleagues and learn more professional knowledge about products. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in such a fiercely competitive society. Only by doing this well can we have enough capital to stand out in this position. Only in this way, the leader will consider your salary and give you a salary increase according to merit.
These are just my superficial understandings. I hope the leader can correct the mistakes in my work in time. I will try my best to do my job well, share it with my superiors and be the right-hand man of the manager. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year. In the years to come, I will work harder and harder and try not to make mistakes. This is necessary for me. I am the most strict with myself, and I must do my best for the cause of the company! Strive to open up a new situation in work within _ years.
Work experience of supermarket sales staff in 2022 5
Over the past year, under the correct leadership of the leaders, with the active support and great help of my colleagues, I have been able to strictly demand myself, better perform the duties of a foreman, and successfully complete my work tasks, which has been affirmed by the leaders and praised by my colleagues. In summary, I have gained a lot.
First, study in daily work and constantly improve your professional level.
As a supermarket foreman, I am a cashier first. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have worked as a cashier for a long time and achieved certain results, these results are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.
Second, do a good job in the management and guidance of employees
Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself and manage boldly that I can take good care of the employees below in my life. At work, I often hear some supervisors around me complain that they are busy with their work and there are always endless things to do. Here, talk about how to be a foreman.
(1) professional ability
As a foreman, you must master certain professional knowledge and ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, a person's professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates.
(2) Management ability
For a foreman, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time.
(3) communication skills
The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.
④ Cultivate the ability of subordinates.
As a foreman, training subordinates is a basic and important job. No matter how big the unit you lead is, remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you may not understand what you say, you need to repeat it, and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions.
(5) Work judgment ability
The so-called work ability, personally, is essentially a kind of work judgment ability, not for all people who work.
Often very important. To cultivate a person's judgment ability, one must first have a straightforward mind, or a good moral quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision about what to do, how to do it, and who will do it, big or small. In fact, the work judgment ability is the synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability.
(6) Learning ability
Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not your past ability, but your present ability. But the way you study now, and your study now is the basis of your future competition.
So they all respect me and obey my management. A year later, our work was affirmed by the manager.
Third, arrange the cashier's duty and shift change reasonably.
The cashier's work is not tiring, but he must be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging the work of several employees, I always try to let the cashier have a good rest and take care of their special situation without affecting the work of the supermarket.
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