The content mainly includes: gfd, service expression, and standing, sitting, squatting, walking and walking exercises. That is, strictly regulate the state that employees should present from head to toe and every part of their bodies in the service process, and standardize the possible mistakes in service language with cases, and explain them to employees in the way of scene reproduction. Finally, employees should also conduct simulation training for the staff of ticket vending machines and gate stations to further deepen their understanding of service specifications.