Names of various parts of the car body;

The function of each model;

Applicable methods of each equipment in the car;

Common instrument fault lights and their causes;

Maintenance cycle, maintenance items and prices of various models;

Inquiries and solutions of common faults of vehicles;

Complete reception process;

Accident insurance claims related processes and required materials;

In addition, you need to master communication skills. Although after-sales reception belongs to after-sales service, it is actually selling products and services, which also requires superb sales skills and good eloquence. If there is something wrong with the car, ask the car master. 4S shop professional technician, 10 minutes to solve.