How to strengthen communication with employees to improve their work enthusiasm, just as management is to deal with all kinds of employees, communication is the premise for enterprises to engage in various business management activities. Here are how to strengthen communication with employees to improve their work enthusiasm.

How to strengthen communication with employees and improve their work enthusiasm 1 1 communication is an expectation.

For managers, it is particularly important to know what the expectations of the recipients are before communication. Only in this way can we know whether we can communicate with his expectations, or whether we need to use "lonely shock" and "awakening" to break through the expectations of the recipient and force him to realize that something unexpected has happened.

2. Use different languages for different people.

In the same organization, different employees often have different ages, education and cultural backgrounds, which may make them have different understandings of the same word. When you talk to others, you must base yourself on their experiences. If a manager talks to a semi-illiterate employee, he must use a language that the other person is familiar with, otherwise the result can be imagined.

It's no use trying to explain to the other person the special terms you often use, because these terms are beyond their perception. The receiver's cognition depends on his educational background, past experience and his mood.

If the communicator is not aware of these problems, his communication will be ineffective. In addition, obscure sentences mean messy thoughts, so it is not the sentences that need to be corrected, but the ideas you want to express behind the sentences.

3. Feedback the communication in time.

The biggest obstacle to communication lies in employees' misunderstanding or inaccurate understanding of managers' intentions. In order to reduce the occurrence of this problem, managers can let employees feedback their intentions. For example, after you assign a task to an employee, you can ask the employee, "Do you understand what I mean?" At the same time, employees are required to repeat tasks. If the content of retelling is consistent with the manager's intention, communication is effective.

Step 4 avoid being emotional

When receiving information, the recipient's mood will affect their understanding of the information. Emotion can make us unable to carry out objective and rational thinking activities and replace it with emotional judgment. When communicating with employees, managers should try to be rational and restrained. If the mood is out of control, further communication should be suspended until it is calm.

5. Respect employees

The relationship between the company and employees is employment and employment, and the company still focuses on the realization of the ultimate interests. This does not mean that the company practices power and attaches importance to employees, nor does it mean blind tolerance. Banning companies and giving appropriate rewards and punishments are the ways to balance the relationship between companies and employees and realize enterprise management.

6. Matters needing attention

Managers who win the trust of their subordinates must also trust their subordinates. But many managers often ignore a very important aspect, that is, the trust in subordinates must not be superficial or even hidden in their hearts.

Trust must be put into action to see the effect, and trust in subordinates must be expressed, so that subordinates can feel the beauty and strength of being trusted. Being honest with employees will undoubtedly add some affinity to their usual dignity, and employees can also feel the goodwill from the boss, get happy easily and speak freely. So as to establish an emotional bridge with employees and facilitate targeted one-on-one communication.

Related reading-have the skills to communicate effectively with customers.

A clear and thorough understanding of both sides ensures victory in games, competitions or wars.

Whether developing new customers or visiting old customers, we should have a preliminary understanding of the objects to be visited in advance, including positions, schedules, personalities, hobbies and so on. So as to arrange the appointment time correctly, find the same topic, make the negotiation process more harmonious, and prevent some unexpected factors.

First of all, be honest and polite.

For "reciprocity", it is a pioneer in making friends. There is an old saying: If you want to be respected by others, you must first respect others. Everyone is equal and mutual. Only when you respect others in advance can you get their respect, and only in this way can you get the opportunity to communicate with others, which is also the basis for others to treat each other with courtesy. Whether it is a first visit or a return visit, we should pay more attention to other people's opinions and learn to ask more concerned words, such as "OK? Are you all right?

what do you think? Wait for the tone, let customers feel that you are a very polite person, so that they will be willing to associate with you and cooperate with you. Honesty is the key to doing business or developing customers.

I once taught my subordinates to think about such a question, why should customers cooperate with us? Why do you accept our products and services? In fact, there are two reasons: first, customers trust us completely; Secondly, customers must benefit from our cooperation, which is also the purpose of cooperation between the two parties. As long as any enterprise grasps these two keys, I think the hope of success is definitely great.

Contact more at ordinary times, and friendship will last longer.

Every customer is our good friend, so we should keep in touch and improve communication. Don't forget your customers after talking about business. When it is necessary to find someone else, the customers will definitely not want to cooperate with you, because they will think that you are a heartless person.

We should contact and communicate with customers irregularly or regularly, such as telephone greetings, having tea together, or other activities. Generally speaking, the content and time of greeting and contact depends on your usual understanding of customers. Including the customer's work arrangements, hobbies and interests. If you can do this, I believe you should have no problem contacting them.

The theme is prominent and the purpose is clear

No matter what kind of communication activities, you should make clear your purpose in advance. Don't wait until all the activities are over before you know what you want to do and what the purpose is. I have encountered many such things in practice. Some salespeople spend a lot of money to eat with customers, and they are prepared in advance.

What kind of purpose is expected, but after a few drinks, you forget everything, some speak loudly, some even call each other brothers, and so on. As a result, after eating a meal, nothing is done, and it costs a lot of money to entertain others. At this time, you should see if others will lose face, and you have time.

How to strengthen communication with employees and improve their work enthusiasm II. Determine the content of communication.

Communication contents include but are not limited to the following aspects:

New employee: the work situation since joining the company; Understanding of the company, the guidance of the tutor, getting along with colleagues and so on.

Daily management: short-term goals and long-term goals, short-term work plan, existing problems in current work, recent performance and improvement direction, ideological trends, process improvement, opinions and suggestions, needed help, career planning, etc.

Performance management: target completion, confirmation and feedback of assessment results, performance improvement plan, assessment suggestions, etc.

Resignation management: reasons for leaving, opinions and suggestions, work handover, etc.

Second, determine the communication mode.

Communication methods include face-to-face, meeting, telephone, forum, email, QQ, WeChat, Weibo, general manager's email, etc. Managers should determine the appropriate communication methods according to the communication content. With the rise of new media, QQ, WeChat and Weibo have become the main communication tools, and many enterprises have established internal QQ groups and WeChat groups to improve communication efficiency.

Third, standardize the communication process

Process is the order of doing things. Without the guarantee of standardized process, communication will be in chaos, which will lead to information distortion and increase unnecessary misunderstandings, especially in large enterprises. Communication processes generally include: meeting management process, new employee management process, performance management process, rationalization proposal management process, resignation management process, etc. Well-managed enterprises are all enterprises where process is king.

Fourth, train communication skills.

As a manager, communication with employees should be frank, follow the process, and work-centered, rather than secretive and duplicitous. When communicating with employees, we should respect people's hearts and humanity, and don't oppress others with power. We should find out the advantages of employees, sincerely praise and moderately criticize them, and don't always cling to small things, not people. To communicate with employees, it is necessary to combine formal communication with informal communication in order to achieve the goal. Formal communication is mostly conducted in the workplace, and informal communication is mostly conducted outside the workplace.

Verb (abbreviation of verb) establishes communication culture.

Communication culture is the foundation of enterprise's survival and development, and also the foundation of enterprise's success. The establishment of communication culture needs the person in charge of the enterprise to take the lead in shaping. Excellent enterprises such as Wal-Mart, General Electric and Huawei all emphasize communication culture. Their founders communicate with employees regularly, sincerely listen to their opinions and make improvements.

Wal-Mart's "Saturday morning meeting" is basically an open meeting. Participants are not limited by department or level. As long as the topic is related to work, even external partners and suppliers can participate. Participants can speak freely and even have a heated debate. When I was a professional manager, the office door was always open during working hours, and employees were always welcome to talk to me, which helped me make many decisions.

Communication is the premise for enterprises to engage in various management activities. Without communication, there is no management. Communication is everywhere, all the time, and you can't escape if you want to. An enterprise must first establish a good communication culture, set up corresponding processes according to local conditions, and take the process as the guarantee, so as to truly establish communication channels with employees and provide useful information for enterprise decision-making.

How to strengthen communication with employees and improve their work enthusiasm 3. Main items of communication with employees.

1. Set clear and credible goals and tell employees where you want to take the company. Whether it is for a project team or the whole company, the goal should be specific, neither over-commitment nor under-commitment.

2. Strive for the support of stakeholders. Attract your employees, inspire them with all possible development visions, and then seek their support to make your employees promise to do what, when and how.

3. Conduct various trainings for employees. The art of leadership depends largely on how to succeed with the help of others. Anyone who wants to succeed must have the necessary tools and resources, and the participation of leaders is also essential. Leaders need to provide enough feedback continuously. Many successful senior leaders have developed the habit of praising and improving employees in time and training their direct subordinates regularly, rather than arranging praise and training after the year-end performance evaluation.

4. Go where you need it most. With the progress of the project or the development of the enterprise, determine the position of the leader to control the development direction of the team.

5. Call to action. In the face of unforeseen circumstances, or the need to change direction and motivate the team to move forward, you might as well speak out, seek the support of employees, and tell them what needs to be done and who will complete a task. These must not be regarded as the details of management, they are the concrete embodiment of leadership.

6. Emphasize that communication belongs to everyone. Not only leaders and employees need to strengthen communication, but also employees need to improve their communication skills at the company level. If only the leaders are talking, then the whole organization will come to a deadlock. Employees of a team that emphasizes communication can learn more about what is happening, so they seem to have a better sense of purpose and integrity.

7. Practice yourself. The success probability of communication based on language alone is very low, and communication must be continuously strengthened through action reinforcement. Only by practicing and demonstrating from time to time can leaders make their subordinates full of emotion, energy and vitality and achieve the expected results.

Communication skills with employees

1, listening skills

Listening can encourage others to talk about their own situations and problems, which can help them find solutions to their problems. Listening skills are the key to effective influence and require considerable patience and concentration.

Listening skills consist of four individual skills, namely encouragement, inquiry, response and repetition.

(1) Encourage: publicize the wishes expressed by the other party;

(2) Inquiry: Get more information from the other party through inquiry;

(3) Reaction: Tell the other party that you are listening and make sure that you fully understand the meaning of the other party;

(4) Retelling: used at the end of the discussion to make sure that the meaning of the other party is not misunderstood.

2, atmosphere control skills

A safe and harmonious atmosphere can make each other more willing to communicate. If both sides of the communication doubt, criticize or maliciously slander each other, it will make the atmosphere tense and conflict, accelerate the psychological defense of the other side, and make the communication interrupted or invalid.

Climate control skills are composed of four individual skills, namely association, participation, dependence and consciousness.

(1) Combination: Emphasize things that both sides have interests, values, needs and goals, so as to create a harmonious atmosphere and achieve the effect of communication.

(2) Participation: stimulate each other's investment attitude, create a kind of enthusiasm, make the goal completed faster, and create a positive atmosphere for subsequent promotion.

(3) Dependence: create a safe situation, improve each other's sense of security, and accept each other's feelings, attitudes and values.

(4) Awareness: Solve potential "explosive" or highly conflicting situations and avoid discussions becoming negative or destructive.

3. Push skills

Pushing skills are used to influence others' behavior and make others gradually conform to our issues. The key to effectively using pushing skills is to make the other party accept your opinions without doubt and feel motivated to finish the work with a clear and concrete positive attitude.

Pushing skill consists of four individual skills: feedback, suggestion, reasoning and reinforcement.

(1) Feedback: Let the other person know how you feel about their behavior. These feedbacks are very important for people to change their behavior or maintain appropriate behavior, especially when providing feedback, which should be presented in a clear, specific and non-aggressive way.

(2) Proposal: express your opinions specifically and clearly, so that the other party can understand their direction and purpose of action.

(3) Inference: make the discussion progressive, sort out the conversation content, and lock the discussion purpose and goal on this basis.

(4) Enhancement: Use enhancement to influence others' positive behaviors (behaviors consistent with communication intentions), that is, use enhancement to motivate others to do what you want them to do.