1, customers care about several purposes when buying furniture: trade-in, moving, getting married, etc. Understand the purpose of customers buying furniture, so as to better recommend the corresponding products. If you buy furniture for your wedding, you will like brightly colored festive furniture.

If you trade in the old ones, you may pay more attention to high-end products. People who move to a new house are easier to get along with. Therefore, it can be recommended according to the purpose of customers buying furniture. Salespeople should use more hot words or warm words when communicating with customers. Try to communicate with customers in a positive tone. Avoid letting servants communicate with some old or blunt words, so as not to cause psychological burden.

What I want to say later is that when introducing furniture, don't exaggerate, just say the benefits of furniture. This is false and insincere, and customers will be under pressure when buying. Therefore, in addition to the advantages of furniture, salespeople should also pay attention to the shortcomings and possible hidden dangers of furniture.

Responsibilities of furniture shopping guide:

1, do a good job in the daily hygiene, product reset, equipment safety inspection and maintenance of the exhibition hall.

2. Obey the work arrangement of the superior leader.

3. Do a good job in the pre-sale and sale of orders and follow up after-sales service.

4. Tracking of target customers.

5. Proactive, constantly learn and master product knowledge and sales skills, and improve their own quality.

6. Receive the first customer attentively, and complete the sales target of our store together with the manager and colleagues.

7. Call back the customers who have already made a deal on time (within one week after delivery).

8. Track the target customers by phone regularly and persuade them to buy products.

9. Do a good job in pre-sale, sale and after-sale of customers.

10, to provide quality service for every customer.

1 1.6. Deal with customers' complaints and complaints patiently and keep complaint records.

12. Obtain and feedback competitor information, customer information and other information.

13. Maintain the image of the exhibition hall at any time to ensure a good image of the exhibition hall.

14, fill in the data record form carefully.

15, actively put forward constructive suggestions to the manager.