Managers of all departments play an exemplary role, advocate smiling service, guide employees to carry out "smiling service" and improve the overall service quality; Implement "smile management" for employees, create a relaxed and harmonious working atmosphere, and improve management efficiency. The following is the training content of smile greeting service I have compiled. Welcome to reading.

Training content:

(A) the important relevance of employee image and corporate image;

(2) What is a smile? The connotation and requirements of smile service; The Significance of Smile Service to Enterprises (Case: Hilton Smile Service).

(3) How to train smiling?

(1) Master the skills of laughing: eye contact, mouth contact, heart contact, spiritual contact and emotional contact.

(2) natural smile method: try to say "e-"in front of the mirror; A slight smile weakens the degree of "e-"; Repeat the first two actions.

(3) smile triad: combined with eyes; Combination with language; Combine with the body.

Practice "eye smile".

(4) The standard of a decent smile: be humble, be friendly, be sincere, be timely and avoid over-expression.

(D) How to do a good job of smiling service?

A, first solve the emotional problems of customers. Only with true feelings can we sincerely serve customers with a heartfelt smile.

Respect every customer, have the same service attitude, and avoid discriminatory behavior.

C, adjust your emotions, don't bring bad emotions to work.

D. Providing services that exceed customers' expectations:

▲ Kindness and enthusiasm: What customers need; Remember the customer's name.

▲ Helpful: people have three urgency; It is worthwhile to do more.

▲ intimate little things.

▲ Care about the customer's business and help the customer's business.

(5) The secret of keeping smiling service:

(1) always make happy memories and try to keep your mood in the most pleasant state;

(2) the day before work, try to ensure adequate sleep time;

(3) Influenced by the smiling faces of company leaders;

(4) Company leaders should always remind themselves that "my smile plays a decisive role in whether employees can work in a happy mood", so as to urge themselves to "smile" forever.

(5) When long-term homework makes you feel tired, you should especially remind yourself not to forget to smile. You can take time to go to the bathroom to wash your face with cold water and relax.

(6) Try to relax yourself even in busy and mixed times. Only in this way can you make yourself smile and look relaxed.

(6) How do managers promote smile service?

(1) set an example;

(2) In strict accordance with the rules and regulations, urge employees to provide smiling service.

(3) Improve employees' loyalty to the company, make employees love their own team, love the company and win glory for the company.

(4) Smile service, as a part of corporate culture construction, must be grasped for a long time.

(seven) the implementation of smile management, so that employees can work easily.

(1) What is smile management? (Smile management = implementing management with a smile ≠ replacing management with a smile)

(2) The function of smile management: It contributes to the invincible and efficient team in Yu Jiancheng, and it is an efficient management that can directly bring economic benefits to enterprises.

(3) smile management is not only to manage with a smile, but also to manage the smile itself;

A, regard smile management as an insurmountable basic management standard for enterprises, formulate management systems, and seriously promulgate and implement them;

B, establish supervision and inspection institutions to check the management behavior of each manager.

(5) The necessity of implementing smile management: from the perspective of managers; From the employee's point of view.

Give a successful example of smile management: American entrepreneur Jim Daniel.

(6) How to implement smile management within the enterprise?

First, managers should be consistent;

B, to care for and help people's attitude to deal with contradictions in the work;

C, when employees make mistakes in their work, never criticize in public;

Managers often smile.

E, let the smile spread throughout the enterprise.

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