First, where can I complain if the training class does not give a refund?
1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.
2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.
3. If the training institution does not refund the relevant fees, it is generally a civil dispute. If negotiation fails, a civil lawsuit shall be brought to the court where the defendant is located for settlement.
4. You can complain to the consumer association. Complaints against consumers shall be handled by the consumer association or its subordinate branches where the defendant is located.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Second, is it reasonable for training institutions to charge a 30% refund?
It is unreasonable for training institutions to charge 30% commission refund. On the issue of deducting the handling fee for refund, if there is a clear stipulation after signing the contract, the refund fee of 10% is reasonable, but of course, it cannot exceed 30% at most. The amount of refund depends on the number of services enjoyed by the registered course, the progress, whether the course has been attended and how long it has been attended. If the registered course has not yet started and you have not taken the exam, you can get a refund.
People's Republic of China (PRC) Civil Code
Article 587 Where the debtor performs the debt, the deposit shall be set off as the price or recovered. If the party paying the deposit fails to perform the debt or the performance of the debt is not in conformity with the agreement, thus the purpose of the contract cannot be achieved, it has no right to request the return of the deposit; If the party receiving the deposit fails to perform the debt or the performance of the debt does not conform to the agreement, so that the purpose of the contract cannot be achieved, the deposit shall be returned twice.
3. What are the legal provisions for the refund of fees by training institutions?
According to the Refund Law of Training Institutions, if a party fails to perform its contractual obligations or fails to perform its contractual obligations, it shall be liable for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.
Legal basis:
civil law
Article 497 A standard clause is invalid under any of the following circumstances:
(1) The provisions of Section 3 of Chapter VI in Part I of this Law and Article 506 are invalid;
(2) The party providing the standard terms unreasonably exempts or lightens its responsibilities, aggravates the responsibilities of the other party or restricts the main rights of the other party;
(3) The party providing the standard terms excludes the other party's main rights.
Article 577 Where a party fails to perform its contractual obligations or fails to perform its contractual obligations in conformity with the contract, it shall be liable for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.
The above is the relevant legal knowledge for everyone. If your situation is complicated or you have other questions, please come online for consultation. We will have a professional lawyer to help you. Of course, if you want to protect your legitimate rights and interests more effectively, you can also entrust a lawyer directly.