With regard to the work summary of Taobao store manager, the success of 5 pieces of 2022 (Part 1) comes from bits and pieces, and the details determine success or failure. When I was in school before, I heard the most words: "Thought determines the way out, orientation determines the position, concept determines the road, personality determines the fate, details determine success or failure, and head determines the pocket." Since I graduated from xx College in 20xx, I have joined the big family of XX. The spirit that newborn calves are not afraid of tigers once gave me a determination to work hard for reform, but practice has proved that theoretical knowledge is limited to books. Without the combination of practice, you will always be a theoretical fanatic and have no effect in reality. I used to think that I was just a soldier who had just entered the Jianghu, but society gave me a heavy blow. As the manager of a supermarket chain, it won't give me much time to understand the society. I can only hone and grow myself in the society, and then live and work with higher thoughts than my peers. The company asked me to write "Heroes among Women" this time. However, I'm a little embarrassed. Can I count as a heroine? I can only do my job wholeheartedly, let alone make a long speech. Let me share my daily work with you from the following aspects.
Many people think that being a brand manager is a leisurely job, and they don't have to do a lot of manual work, just directing outside. I have a few days off every month, my attendance is not particularly strict, and I can get a bonus every year. This is a particularly attractive job. I just started to receive pre-job training at school, and I also feel that as a manager, the focus is on management and on-site operation, not daily chores. When I arrived at Heze store, I found that the manager only had one more title than the employees. Everything is done by yourself. You can't be late or leave early, and you can't even have a transition time from a "student" to a "social person". When encountering problems, colleagues will only say "It's really good to be a manager at such a young age", instead of saying "I just graduated from school, take your time, don't worry". I used to haggle over every ounce for this trivial matter, thinking that I had not come out of the aura of college students and had become an ordinary person who was intrigued. Every day's work, day after day, is very important, but there is no lack of freshness. The first is personnel.
In recent years, the retail industry, especially supermarket chains, is accompanied by labor shortage and difficulty in recruiting workers, which is attributed to the lower and lower profits and higher homogenization of supermarket chains. Under the same salary, more and more young people choose to go out to work, especially in Heze, where fewer and fewer young people are willing to engage in pasta. As far as our store is concerned, the average age of employees is over 30, and the age gap is the corporate culture. As a brand manager, I need to attend the morning meeting of the mall every day, and complete the uploading and publishing of some daily work and rules and regulations in the mall. I will organize internal meetings twice a month regularly, upload and publish the relevant rules and regulations of shopping malls and companies, urge and rectify the problems found in daily work, reasonably adopt the suggestions put forward by employees, give timely feedback on the problems that are difficult to rectify, discuss the trial sale of new products in time and track the sales situation. Facing employees, I am the leader, taking the overall situation into account, taking on problems for employees, solving troubles within my power, trying my best to cooperate with shopping malls, and realizing the unification of shopping malls and company systems on the premise of ensuring the interests of the company.
In terms of sales, due to the uneven education level and age structure of employees, the service consciousness of treating customers is also very different. According to this objective situation, I will arrange the staff shifts reasonably, and each shift has a person with strong comprehensive quality to promote the cooperation of other employees; At the same time, the off-duty system should be arranged reasonably to ensure high on-the-job rate and sufficient supply during the peak sales period from Friday to Sunday to meet customer needs. Compared with the year of 20xx, the year of 20xx increased by 20% year-on-year, and the company's annual work tasks were successfully completed. In 20xx, we will continue to make every effort to complete the annual plan.
For outsourced goods, we will communicate with outsourced suppliers regularly to ensure the quality and supply of outsourced goods, such as salted duck eggs, mung bean cakes and steamed dumplings. We will require suppliers to deliver goods every day to ensure the freshness and quality of the goods, and at the same time establish a delivery authorization agreement with suppliers and a health certificate for delivery personnel to ensure food safety.
The above is only a small part of our daily work. Share it with you as a microcosm of our work. At the same time, it can be summarized in one sentence: it is perfect to live in the present and do your best.
Summary of Taobao Store Manager's Work: A Collection of 5 Articles 2022 (Part 2) I. Introduce myself.
Leaders and colleagues: Hello. I joined Yinpai Group in late August as the manager of Tmall, and then as the project manager of Tmall. Thank you very much for the trust of company leaders and colleagues. At present, he is mainly responsible for the operation of the flagship store of Gentleman Wine Industry and the Tmall Store of Huachen Su Wei Liquor Franchise Store. As the person in charge is only 1 person, the work mainly includes all Tmall-related matters such as event declaration, event arrangement, event setting, photo taking, baby uploading, through train price setting, keyword analysis, keyword setting, pre-sales reception, after-sales processing, customer docking, data analysis, etc.
Second, the work review
It's been almost half a year since the end of August of 20xx. During this half a year, I was mainly responsible for the operation of liquor Tmall flagship store. Since I took over from the store, there are still some problems in the store, which are related to me and the staff. I hope I can solve the problem step by step. To be precise, I have been running a gentleman's shop for 4 months. When I first took over, the store deducted 17 points, which had a great impact on the store. It has brought a lot of inconvenience to the work. When I took over the store at the end of August, the situation of the store was really bad. Data analysis shows that the store category is wrong, and the visual effect and operation of the store are obviously low. Since August, the monthly sales amount is less than 3,000 yuan, the store baby keywords are not hot enough, and there are no explosions or even small explosions in the store, which leads to low store traffic and low through train keyword quality score, resulting in low store through train basic quality score. It has caused a great disadvantage to the price of the through train, so that the price is too high, the through train pictures are not up to standard, and the number of clicks is low. These problems are gradually solved in the process of operation. The following is a monthly review:
Review in March and August
He joined the company at the end of August and began to take over the liquor flagship store, and began to understand the products. I still remember that the first Tmall store in 20xx was also a liquor product-Babaishou, so I was familiar with liquor products. I began to analyze some data of the store, find out the shortcomings of the store, evaluate the visual effect of the store, and analyze and set the shelf time of the goods. A declaration activity, U station activity (successfully launched through the back door), Alipay's turnover this month was 9,225.3 yuan, up 283.75% year-on-year. The number of Alipay transactions: 334, up 2 126.27% month-on-month; the customer unit price: 89.8 yuan, up 54.87% month-on-month; the conversion rate of the whole store: 2.32%, up 2 107.62% month-on-month. PC accounts for 75.9%, and wireless accounts for 24. 1%. Total store UV: 834 1 store PV: 1587 1 purchase UV: 326 Taobao search PV: 12 1 mall search PV: 84 through train PV: 65438+.
2022 (the third part) really flies. The smell of last year doesn't seem to have dissipated. This long and short year is coming to an end, and the Spring Festival in China is coming, which means that the work of this year will also come to an end. During this year, I was very satisfied with my work performance, and I also thanked all the staff of xx Store for their dedication and support to my work. Xx store can have such achievements. Among them, I played only a guide, and the most important contribution was made by more than a dozen of their employees. The following is my work summary of this year as the new manager of _:
First, summarize the situation and come up with countermeasures.
Our xx store is a branch of our xx real estate company, and it is also the store with the worst performance. Since its establishment, it has never been without any significant performance. At first, you can barely maintain the performance of a store, especially in the last two years. The performance plummeted, and I didn't have time to consult customers for a month. Considering that our store is located in a prime location, the whole industry is screaming and I hope we will close down soon. The store manager has already resigned, and no one dares to take over this hot potato. Although on the surface, he was promoted and raised and became the manager of a store, in fact, he could lose his job at any time. When I come here for the first time, I organize everyone to sum up my gains and losses. Why do I encounter such a situation at work, and my performance has been declining? Everyone should speak, and only by seeing clearly their own shortcomings can there be a direction for improvement.
The second is to implement the plan and gradually pick up.
In order to increase everyone's enthusiasm for work, I will lead all employees in xx store to dance for money before going to work every day, so that their work all day is full of motivation and no longer confused. This is the last battle we fought for ourselves. Losing means that I was expelled from the company with everyone, and the xx store was dissolved and cancelled. After what I said, everyone's enthusiasm for work has been rekindled. In order to adapt to the development of the Internet, I think our real estate should also rely more on the Internet model to open online sales channels. I have asked employees to open more than a dozen online sales channels for apps, so that many people who are looking for a house online can also see our housing resources, so as to achieve the awareness of buying online and then signing the contract. Then I introduced the advanced technology of the Internet, panoramic VR house viewing. Now I don't have to go out to run a business and work hard to show my clients the house. Just click on our house in our online channel, you can directly observe the room in all directions without dead ends, which greatly improves the work efficiency.
Third, summarize the gains and losses and look forward to the future.
After more than a year of rectification, the performance of xx store has been rising in a straight line, not worse than our top ten sales stores last year. I think our store is likely to be selected as one of the top ten stores by the end of this year. This year is the year when our xx store came back to life. We have tried our best, and I am satisfied with the result now. I hope I can make persistent efforts and make greater contributions to the company in the new year.
2022 (4) With the celebration of New Year's Day and the arrival of the Spring Festival, the bell of 20xx is about to ring. First of all, I wish all the leaders good health and smooth work. Looking back on 20xx, with the careful guidance of the company leaders and the support of all the staff in our store, I was promoted from a grass-roots employee to the manager of xxxx. Here, I would like to take this opportunity to thank the company leaders for their trust in me. Now I will summarize the work of the year as follows.
I. Operating conditions
Since it opened on xx, xx, 20xx, it is generally unsatisfactory. We worked hard for a year, but we didn't make a profit for the company and lost a lot of money, which made us feel guilty.
Second, the commercial aspect.
We have five stalls in xxxx * * *, mainly focusing on Korean food group windows. The cold food group and the snack group gave us a headache and made the leaders ask many questions. Sometimes it's embarrassing to face the leader. The monthly turnover is unstable, but the cost is reasonable and the effect is not ideal. The expenses of Korean food group and cold dish group account for more than 55%, and the expenses of drinks and other three components account for 45%. In May, June, July and August, xxxx Association and TV announced fake meat rolls, which had a great impact on xxxx, and the cost of meat rolls increased by 300%. I paid a lot more for what I bought at that time. After consulting with several managers, I went to several xxxx nearby to study and observe, and made adjustments to the meat rolls, personnel and dishes in late September.
1: The cost of meat rolls has dropped from xxxx yuan/kg to xx yuan/kg now, down by xxxx%.
2. Employees used to have xxxx employees-now there are xxxx employees, and the salary of employees has dropped by xxxx%. After the adjustment, the subjective initiative of employees was fully mobilized, the enthusiasm and creativity of employees were improved, and their sense of competition was increased, which played a good role.
The adjustment of dishes is not obvious, (I added three fresh stews, eight-treasure rice, steamed chicken and so on. In the snack group, there are crispy meat floss, chopped pepper fish, braised meatballs and so on. To cold dishes), but the effect is not ideal.
In order to let more people know about xxxx, there is a Korean barbecue. We patrol the streets every week, and send out publicity color pages, and the effect is not bad. Manager xx also brought many students into the campus, and now xxxx% of the consumer groups are students.
Three. Quality, health and service
As the manager of xxxx, I strictly control and implement the products of each booth in strict accordance with the standards. During the period, listen carefully to the opinions and suggestions from all sides, summarize the problems that appear every month, and make timely improvements to ensure the quality of customers' meals.
In terms of health and safety, strictly implement the company's rules and regulations, do a good job in food hygiene and safety, and put an end to the situation of raw and cooked. Ensure the safe use of water, electricity and gas. At the same time, after the file is closed every day, the self-examination and the supervisor take turns to check the safety and hygiene, so as to prevent the occurrence of various accidents and make the alarm bell of safety concerns ring.
In terms of service, what we are doing now is the worst. When I first started my business, I was well staffed, and some people at the front desk were studying at xxxx, and the service was not bad. Later, a large number of service personnel flowed, and we couldn't recruit professionals, which led to a decline in service. Recently, I contacted the front office supervisor of xxxx restaurant and asked her to come over for training.
Because the cost and some details of the first buffet are not good enough, it needs to be further improved. In the future work, I actively learn from chefs in various stores and strive to make the company profitable and win-win. In the future work, I hope that the leaders will give more valuable opinions and suggestions, and everyone will make progress and develop together!
Looking forward to 20xx, with the guidance of leaders and the support of employees, I will set an example, be highly strict with myself, lead employees to provide exquisite dishes and quality services for xxxx, and do my best to work hard and strive for a new level of turnover.
Pay more attention to the life of employees, communicate more and do more technical training to cultivate useful talents for the company. Actively publicize the company culture, improve the professional quality of employees, retain the hearts of employees and make employees feel at home in the company.
Strictly control the cost of dishes, rationally use materials, control the purchase, receipt and inspection, and establish the concept of less goods, diligent goods, no backlog and no waste. Do a good job in cost accounting of each booth to help employees establish a sense of saving.
Summary of Taobao Store Manager's Work Fan Wen collected 5 articles (the fifth article) in 2022. The manager often asks me this question. Looking back on the operation of our store, there are many times when the store manager has no time to do what he wants to do, and most of the time is spent on fire fighting. Time management is really a headache for many store managers. Let's see how to plan our time better!
1. Make monthly, weekly and daily work plans.
Making monthly, weekly and daily work plans can make us a self-driver. Making a plan for yourself before the start of every day, week and month can effectively avoid being tired of putting out the fire, and you can realize that your main energy can be spent on important and non-urgent things calmly, and the important and urgent things can be reduced as much as possible. At the same time, through effective authorization, the urgent and non-important things can be effectively solved.
In our daily plan, weekly plan and monthly plan, besides the sales plan, there should also be employee training and counseling plan, customer research plan and competitor research plan, so that our plan will be more plump, not only with a complete skeleton, but also with flesh and blood.
2. Know your biological clock and arrange important things at the right time.
If we can arrange things that waste our brains and time in our most efficient time every day, we can greatly improve our time utilization efficiency, which can also free up a lot of time for us to solve things that we often feel we are willing to do but can't do. In fact, it is often these things that should be done but the store manager has no time to do, which become the shortcomings for the store manager to improve his management level and the overall market competitiveness of the store.
3. Arrange the work plan through the deputy manager.
Using a shop assistant to arrange a work plan is not to treat the shop assistant as the manager's secretary, but to really hand over some routine work and some easy-to-control work to the shop assistant to make daily plans, and to be responsible for the implementation and landing of these plans. Our manager only needs to track and guide them properly in the planning stage, implementation stage and subsequent summary stage, so as to ensure that the final implementation effect will not deviate from his expectations.
4. Large-scale task segmentation method
For such big tasks as opening new stores, transforming stores and adjusting commodity structure, it is necessary to divide these tasks into several parts in advance, determine the operating time and responsible personnel of each part, and then implement them in stages, and check and summarize them on time in order to continuously advance.
At the beginning of every day, take time in your own hands.
In fact, we only need to plan every day's work one day in advance, so that we can fully control the work, realize the work that may be postponed and the possible adverse effects, and then implement it in an orderly manner according to the plan. Naturally, the final result will not be bad.
6. One day passed, and it became clear and high.
If we can continuously improve the work efficiency of 1% every day, then our work efficiency can be improved by more than five times (by 36 times) within one year.
It is very important to work hard to finish a day's work every day. Only by working hard to finish a day's work every day without overtime, the daily work efficiency will be very high, and this high working pace will effectively improve the service quality of the store. Only by finishing what should be done every day can we better summarize the gains and losses of the day.
7, the whole into parts and zero into the whole method
When the work is very complicated, we need to break it down one by one, that is, break it down into several parts. For example, we can check the shelf life, keep the sanitary area clean, prevent the damage of all areas of the store, replenish the goods in time and so on. We can all control it by breaking it down into several parts.
In addition, concentrating our scattered time and scattered working time to complete some big work can also play a role in breaking up parts into whole. My biggest experience in this respect is how to squeeze out spare time to study. Our store manager often complains that he has no time to study. In fact, some excellent store managers will spend their time waiting for the bus, taking the subway, waking up at night, going to the toilet, studying purposefully, and finally overcoming the learning difficulties one by one.
8. Develop a good habit of summarizing before work or before going to bed.
Summary is a person's best teacher, and Go masters are promoted quickly through re-playing. Forming a good habit of summarizing once a day will benefit you for life. You'd better write down the summary. A good memory is better than a bad writing. Forcing yourself to write it down can effectively cultivate this good habit.
The above methods can solve the problem of insufficient time and low efficiency to a certain extent, but more importantly, to be a store manager with time, you must be able to be self-disciplined, and self-discipline is the key to making good time.