Cleaning personnel training materials
I. Job responsibilities
1, responsible for the daily cleaning and care of facilities and equipment within the jurisdiction (indoor and outdoor).
2. Obey the work arrangement of the superior leader and finish the work on time and in quantity.
3. Actively participate in the training organized by the department and put it into practice according to the standard operation.
4. Strictly abide by the safety regulations of work instructions.
5, assist and cooperate with the monitor, found safety problems, report immediately.
6, prevent and discourage the destruction found within the jurisdiction.
7. Complete other tasks assigned by superiors.
Second, the general operating procedures and principles
The general principle is: from the inside out, from top to bottom, from left to right, easy first, then difficult.
1. The procedure of sweeping the floor and mopping the floor is: from the inside out, start from the edge first, and then clean from the middle.
2. The plastering procedure is: from top to bottom, from left to right, and then clean the corners.
3. Replacement of garbage bags: indoor and outdoor garbage should not be more than 2/3 full, and it will smell and be dirty during the day.
If damaged, replace the garbage bag in time.
4. Dust pushing: operate in a straight line along the ground.
Three. Matters needing attention in cleaning process
1, the expression is kind, warm and always smiling; When cleaning in public areas, you should wear a smile on your face, and your eyes should not be dull, look around or listless.
2. Keep your mouth clean; Speak clearly, articulate clearly, and don't talk loudly, swear words or impolite words; Don't eat smelly food before going to work. Whether customers or visitors have questions, they should ask and answer them, and refuse politely.
3. Politeness and etiquette: greet colleagues at work, greet customers and leaders at work in time or nod and smile; Walk steadily, don't run and jump, don't talk loudly, and don't say anything irrelevant to the customer's work.
4.gfd: Keep a good mental outlook and a happy mood to work every day. Keep your face clean, your hair neatly combed and your clothes dressed according to company regulations. You must wear the latest work clothes, not in season. At the same time, it must be kept clean and tidy, without peculiar smell, obvious Zou marks, breakage and buckles. Without nails, women should try to wear light makeup, and the hair on the forehead should not exceed the eyebrows, and the hair on the back of the head should be coiled up. Men should not grow beards and their hair should not be too long.
5. When cleaning indoors, you are not allowed to browse customers' belongings at will, and you are not allowed to use customers' belongings, such as telephones, computers, toilets, etc. Pay attention to the content and efficiency of communication with customers; When cleaning outdoors, pay attention to the posture and posture of cleaning, and take the initiative to give way when meeting customers.
6. Pay attention to pedestrians before and after cleaning the public * * * area, and slow down the speed appropriately. If there are more than three people traveling with you, you must stop what you are doing and wait for pedestrians to pass before cleaning.
7, cleaning should pay attention to keep the site health, don't forget to put a warm reminder card.
8. After cleaning, clean the tools and put them back to the designated location. Pay attention to the placement of tools: tools distributed to individuals should go with people, public tools should be put back in the fixed workshop, and all tools should not be misplaced.
9. After cleaning, report the cleaning results to the superior in time.
Four, the understanding and use of common cleaning agents
1, cleaning agents can be divided into: neutral cleaning agents, acidic cleaning agents and alkaline cleaning agents.
2. Neutral cleaner: It is a mild cleaner and won't hurt anything or people during use.
The body causes any reaction and injury.
3. Acid-base cleaning agent: odorous and slightly toxic, which will be harmful if used improperly.
In the course of use, protective measures should be taken in case of damage to articles or personal injury.
4. Neutral cleaners include:
A. Green water: used for mopping the floor and wiping things, especially for mopping tile floors, with good cleaning effect.
B. Cleaning agent: used to remove oil stains on the surface and ground of articles.
C, clean and bright: used to remove all white countertops, walls, floors, plastics, glass, stainless steel, etc.
The surface stain is serious and has a wide range of uses.
D, 128 universal detergent: used to remove blood stains and oil stains that are difficult to remove, such as walls and glass with good texture.
Traces, paints and serious stains on cotton and wool carpets.
5, acidic cleaning agents are:
A hydrochloric acid: used to scrub hard and solid ground stains on the peripheral white stone ground. Rinse in time after use. (It is strongly acidic, so pay attention to safety when using it, and it is widely used in land reclamation. )
Bleach: used to bleach dirty towels and mops or treat yellow stains.
C, red water (toilet flushing spirit): used to scrub the toilet urinal and stains of hard solid substances.
6, alkaline cleaner:
A, hand sanitizer: used for washing hands in the bathroom.
B. Washing powder: used to clean dirty towels, mops and floors.
Caustic soda: used on hard ground.
7. Matters needing attention when using acid-base cleaner:
A gloves should be worn before use, or rain boots should be worn to take protective measures. You can't touch the potion directly with your hands. If you accidentally come into contact with the skin, rinse it with clear water in time.
B, must check the site materials before use, marble, ceramic tile, stainless steel, etc. Can't use acid cleaner, easy to corrode.
C, all cleaning agents on the surface of strongly corrosive objects should be washed with water before use, and then diluted into a certain proportion of concentration.
D, alkaline cleaning agent and acidic cleaning agent can't be mixed, neutralization reaction will occur, there is no cleaning effect and new dirt and impurities will be produced. Example: hydrochloric acid and bleach can't be mixed.
E. If the amount of cleaning agent is large, it must be operated under the guidance of the environmental supervisor.
8. The following cleaning agents are not classified. They are neutral, acidic or alkaline, and can remove stains on different materials respectively:
A. Waxing water, bottom wax, surface wax and polishing wax: used for marble and tile maintenance.
B. Electrostatic cleaning oil: used for pushing dust by dust pushing plate.
C carpet water and carpet cleaner (alkaline cleaner): used to clean and remove carpet stains.
D, Bainite: used to maintain leather goods, stones, boards and other items.
E. Air freshener and perfume spray: used in the bathroom to eliminate odor and purify the air.
F, essence ball: used to remove the odor of urinal in men's bathroom.
Stainless steel cleaning agent: used for cleaning and maintaining stainless steel sub-steel.
H. Toilet cleaner (acidic): It is an efficient and rapid descaling cleaner, suitable for cleaning sanitary wares, tiles, floor tiles, mosaics, stones and plastics. Pay attention to safety when using, and don't splash drugs on the surrounding stone floor to avoid corrosion of the ground.
Verb (abbreviation for verb) Understand and use common tools.
1, broom (plastic broom, bamboo broom): use plastic broom indoors, use plastic broom and bamboo broom outdoors, and sweep the floor from the inside out.
2. Garbage shovel: used to put garbage. When using, you should hold a broom in one hand and a garbage shovel in the other.
3. MOP and MOP bucket: used for mopping the floor. When mopping the floor, wring out the moisture of the mop to prevent it from slipping on pedestrians. The mop should be dispersed to increase the washing area and improve the utilization rate of the mop. The water in the mop bucket should not exceed 2/3 of the full bucket. When washing the mop, use less force, pay attention to pedestrians before and after, and prevent the water from overflowing and affecting pedestrians, and the mop rod will touch pedestrians. According to the dirtiness of the articles, clean water should be replaced in time and used with neutral detergent.
4. Pushing dust: used for floors such as tiles, marble and wooden floors. Push the ash first, then spray the ash to push the oil after pushing, and use it after drying 10 minutes.
5, water scraping: used for washing the floor and wiping in rainy days.
6. Glass scraper and water sprayer: used for cleaning glass and wall tiles, operating from top to bottom and from left to right in turn. When applying water, remove excess water to prevent it from affecting pedestrians on the ground. Dry the tools with a towel in time after use to prevent rust.
7. Blades and shovels: used to remove offset printing, chewing gum and cement stains on the upper surfaces of tiles, marble, cement floors, white stones and walls.
8. Floor brush and toilet brush: used for cleaning cement, white stone floor and carpet, and toilet brush is used for cleaning urinal.
9. Rubber gloves: used for toilet operation or protection with acid-base cleaner.
10, towel, square towel: used to wipe the dust and stains on the surface of articles.
1 1, mirror dry cloth: used to wipe stainless steel mirror handprints, dust or clean the conference table, its function is not broken and smooth.
12, scouring pad: used to clean tea cups or wipe serious stains on the surface of tea room items.
13, telescopic rod: used in conjunction with glass scraper, mainly used for cleaning high glass, ceramic tiles and wooden board walls.
14, aluminum ladder: used for cleaning and sanitation work at heights.
15, stainless steel trash can, wastebasket, etc. : Used for putting garbage.
16, understanding and function of common cleaning machinery
1. Floor washer: used for cleaning indoor marble, ceramic tile, rubber floor, carpet, outdoor white marble,
For cement floor, pay attention to whether the chassis is firmly installed before use, and select the corresponding grinding disc according to the material of the floor. The usage rate is very high, so the brand should be put away before use, and the wire should be put on the shoulder to prevent the wire from being involved in the machine.
B. water absorber: used to wash the floor, which leaks rain to generate water.
C. Vacuum cleaner: It is used for vacuuming carpets, floors and gaps, but it cannot suck large particles of garbage to prevent it.
Block the suction port and clean the dust bag in time after each use.
D. High-pressure gun: used to flush the peripheral ground. The water in the water pipe must be drained after use, and the hands should be clenched when washing.
Hold the gun head to avoid high-pressure collision.
E. Polishing machine: used for the maintenance of tiles and marble, which can increase the luster and brightness of the floor and prolong the service life.
Service life.
F. Dryer: used for emergency treatment caused by carpet drying or rainwater leakage after cleaning.
Before using all the above machines, be sure to check whether the wires are intact.
17. Maintenance of cleaning tools: Clean and wipe the cleaning tools after use. The power supply of electric cleaning tools should also be placed in the designated position for the next use.
VI. Identification of cleaning materials
A. Floor tiles: marble, polished stone, marble, ceramic tile, white marble, carpet, etc.
B. Floor: wooden floor and rubber floor.
C. Stainless steel: mirror steel and sub-steel.
D walls: wood, cloth, glass, paint and paper.
E. trash can: stainless steel, plastic, iron sheet, wood, etc.
F. mop: cotton and cloth.
G, broom: plastic, bamboo leaves, wool, etc.
H. Glass: mirror, tempered glass and plexiglass.
Seven, the basic operation of cleaning work
1, sweeping the floor, mopping the floor: sweeping the floor, holding a broom in one hand and an ash hopper in the other, and loading it into the ash hopper while sweeping; Drag backwards and clean the mop every 3m2 according to the texture of the floor and floor tiles.
2. Use of towel: Fold it into 8 sides, and the reverse side can be 16 sides.
3. Wipe the desk: according to the type of desk, use different cleaners, and clean the wood along the stripes with Bellevue and furniture wax.
4. Cleaning of stainless steel products: prepare two towels and stainless steel water. First, wipe the dust with a dry towel, spray stainless steel water on another towel and wipe along the stripes. Don't get wet.
5, glass door cleaning:
A. Soak the water stained with detergent with a water sprayer and scrub the glass doors one by one;
B, after each piece is scrubbed, use a glass scraper to scrape off the residual detergent on the glass from top to bottom;
C, glass scraper should be wiped with a semi-wet towel every time, so as to wipe off the cleaning agent on the scraper film, and then proceed to the next step;
D, after the completion of cleaning work, tools should be put back to the designated place.
6. Cleaning of copper products: prepare two towels and copper brightener.
A, first wipe the dust with a dry towel;
B, spray the copper brightener on the towel and wipe it along the stripes (don't spray too much, don't get wet).
7, public ashtray cleaning:
A, pick up the cigarette butts in the ashtray, pour the stone rice into a sieve to clean the ashtray, wash and dry it, and replace it with clean stone rice;
B, soaking the stone rice in the sieve in water, turning over and cleaning, and washing off the ash;
C, putting the washed stone rice into a washing bucket, and adding a cleaning agent or bleaching water for repeated scrubbing;
D, dry the washed rice in the designated place, take it back in time and put it in the designated place for later use.
8. Cleaning the washbasin: Clean the washbasin with a clean and bright towel at least once a day, and then clean it with clear water. Carefully wipe the stains that are particularly difficult to remove with a scouring pad, and finally clean them with a towel.
9. Cleaning of urinal: First pour toilet water for scrubbing to wash the stains on urinal, and then clean it with clear water.
10, toilet cleaning: First, pour toilet cleaning water for scrubbing. Then clean with clean water, and finally dry the water around the toilet with a towel.
1 1. Garbage collection: collect garbage once every morning and once every night. When collecting floor garbage, choose the appropriate time and passage, only use the cargo elevator or fire elevator, not the passenger elevator, and avoid taking the elevator with customers; Don't scatter garbage on stairs, floors or roads; After dumping garbage, clean all temporary garbage containers with water or cleaning tools, and then cover them with garbage bags; Clean the garbage after using the car, and then put it back.