Current location - Education and Training Encyclopedia - Education and training - The purpose of training polite expressions
The purpose of training polite expressions
Make customers feel comfortable.

Through service etiquette training, employees will pay attention to the gfd and manners of GFD, so they will be more neat and uniform in the overall image, with decent dress standards and makeup, generous posture and elegant posture, which will make people feel more professional and comfortable.

Make customers feel happy.

Through service etiquette training, the overall service level of employees will be further improved. Etiquette advocates treating people with courtesy. Employees will pay attention to etiquette when providing services to customers. They will respect customers politely in their conversation and behavior. Service will satisfy customers, and natural customers will be happy.

▎ Win benefits for the company

Being able to make customers satisfied and happy will naturally keep customers' hearts, let customers reach a "long-term cooperation" relationship with enterprises, and let customers pay for the services of enterprises willingly. Therefore, they can bring more sales and create more benefits for enterprises.

Therefore, it is not out of shape for enterprises to let employees participate in service etiquette training, or etiquette training is not simply for the change of appearance and form, but for employees to take both internal and external courses, which not only enhances their image, but also enhances their internal cultivation. Appearance makes customers feel comfortable, service makes customers feel happy, and ultimately wins more benefits for the enterprise.