Customer service refers to customer-oriented value, which integrates all elements of managing customer interface in the preset optimal cost service combination.

Do a good job of Taobao customer service should do the following work:

Have a good psychological orientation, know the nature of their work, have a good attitude towards customers, have good communication skills, and have certain negotiation skills.

It is necessary to clarify all aspects of online store operation and management (baby editing, retailers, shelves, picture beautification, store decoration, logistics, etc.). It's better to open a Taobao shop and try online trading (buying and selling, transportation, etc.). ).

This store was born under such circumstances. Only when you are familiar with our baby can you communicate well with customers and answer their questions.