Job responsibilities of customer service quality inspector 1 1, responsible for sampling monitoring and grading of call center service records, collecting problems in monitoring, forming monitoring quality analysis report and giving timely feedback;
2. Continuously optimize the quality inspection standards according to the problems collected in sampling monitoring and the requirements of business teams;
3. Put forward suggestions and measures to improve the call center quality and service level.
Job responsibilities of customer service quality inspector 2 1. Responsible for the service quality inspection of customer service system, correct the problems immediately when found, and report to the director in time in case of emergency.
2. Seriously study the telecom business knowledge and patiently help solve the problems found in the inspection.
3. Everyone should monitor 1-5 times a month at least, including service language, service attitude, tone and intonation, ability to summarize customer needs, and ability to respond to customers.
4. Fill in everyone's inspection in detail on the comprehensive evaluation form of service quality, record the contents in detail, and submit the assessment monthly.
5. Summarize once a week, and make a training plan according to the inspection results, which can be full-time training or individual training. Then give it to the customer service supervisor. And submit the quality inspection analysis report and training plan.
6. When the roll call is made, the service quality problems found in the inspection shall be evaluated in detail to the business representative (designated by the director of customer service department).
Customer service quality inspector 3 job responsibilities 1, telephone recording monitoring: effectively monitor the telephone follow-up content in the business system, timely understand the service quality of sales staff in the sales process, and improve the effectiveness of customer resources;
2. Prepare monitoring analysis report: according to the company's regulations, feed back the monitoring situation every day and prepare an analysis report form every week;
3. Assist in standardizing the visit and follow-up of sales staff to improve the overall business quality and service quality of the company;
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