First, an excellent consulting teacher must complete the agency introduction and self-introduction within 30 seconds before calling the students for the first time, so as to arouse students' interest and make them willing to continue chatting. In other words, the admissions counselor should clearly let the students know the following three things within 30 seconds:
1. Who am I and which training institution/school do I represent?
2. What is the purpose of my call to the trainees?
3. What are the benefits of the courses in my institution/school for students?
Second, when introducing students by telephone, the senior admissions consultant summed up five kinds of opening remarks, which are enough to help you quickly gain the trust of students and continue to complete the introduction and intention transformation.
1, simple and clear method:
Admissions Counselor: Hello, XXX? I am XXX from Guangdong Registration Center of National Vocational Qualification Examination. I disturb your work/rest. To tell you an important notice, the national vocational qualification examination training fee will be raised by about 30% from April. You must seize the opportunity and register quickly.
Student: I'm busy/I'm in a meeting/I'm driving (or refused for other reasons).
Admissions Advisor: I'll call you back in an hour. Thanks for your support.
Admissions Counselor: (One hour later) Hello, I'm XXX. You told me to call in an hour. ...
2. Similar excuses:
Admissions Counselor: Hello, XXX? I am XXX from Hubei Registration Center of National Vocational Qualification Examination. We haven't met before, but can I talk to you for a moment?
Student: Yes, what is it?
Admissions Counselor: I inform you that the training fee for the national vocational qualification examination will be raised by 30% from April. Don't you seize the opportunity to register for the exam as soon as possible?
3, others recommended method:
Admissions Counselor: Hello, is this XXX? I am XXX from Jiangsu National Vocational Qualification Examination Registration Center. Your friend XXX is here to register for the vocational qualification examination. He suggested that I call you. He thinks you also need to apply for the vocational qualification examination.
Student: XXX? Why didn't I hear him mention it?
Admissions Advisor: Really? I'm really sorry, maybe XXX didn't have time to introduce you recently for other reasons. You see, I'm in a hurry to call, mainly because the cost will increase next month, and I'm afraid you'll miss this opportunity. Look, your friend took the exam. Do you still need to take a certificate?
4. Pretend to be familiar with the method:
Admissions Counselor: Hello, XXX? I am XXX from Shanghai Registration Center of National Vocational Qualification Examination. How have you been recently?
Student: Good. Who are you?
Admissions Counselor: No, you are too forgetful. I am XXX. Pay attention to your health when you are under great pressure at work. I talked about the vocational qualification examination by phone before, and the registration fee will go up next month. Do you think it necessary to register for the exam as soon as possible?
5, herd mentality:
Admissions Counselor: Hello, XXX? I'm XXX from Jiangsu National Vocational Qualification Examination Registration Center, and we are specialized in vocational qualification examination registration. The reason why I'm calling you is that the registration fee for next month's exam will increase. Many people have signed up in your industry. Aren't you going to sign up for the relevant exam soon?
Third, mastering the appropriate opening methods to avoid embarrassment is also to improve enrollment efficiency.