Hairdressing sales skills
Customers are the most important assets and people in our enterprise;
Customers don't depend on us, but the survival and development of our hairdressing salon must depend on customers;
The interests of customers are inviolable;
The client is not from our company? Outsiders? ;
Customers should get the most polite and warm courtesy we can give;
Customers make all employees get paid;
Customers bring their needs to us, and our job is to meet their needs;
Customers don't interfere in our work, they are our customers;
The customer gives us a favor, and our duty is to serve him, not a favor;
Customers are the lifeline of sales.
Hairdressing sales speech
First of all, open questions.
Open-ended questions can arouse customers' thinking, open an apocalyptic dialogue and establish a harmonious relationship, so that you can skillfully guide and control the whole sales dialogue process, know the customer's situation like the back of your hand and successfully explore the information needed for sales. Open-ended questions usually use these words: when, where, what, who, why and how, and the answers are open-ended. Customers talk about Kan Kan. Listen carefully. The secrets of sales are all in it. Try these questions:
How do you decide?
Why do you think so?
What changes would you make?
How are you doing now?
Why do you like
What can you expect?
Why is this the decisive factor?
How are you doing?
Are there any other factors?
What do your competitors do?
How can you be sure?
According to your experience,
Second, multiple choice questions
Don't let the client talk, okay? No? Opportunity. Let the customer make a decision with selective questions, no matter which one he chooses, it is what you expect! Often used to make an appointment, confirm the way and preferences.
Do you like moisturizing or repairing?
Will you pay in cash or by credit card?
Third, the binding issue.
Binding questioning is to limit the customer's attention to your problem and get the other party's approval by asking questions. Its sentence pattern is: state an event and add a rhetorical question afterwards.
? Having healthy skin can increase our self-confidence and is a responsible attitude towards our own life. Isn't it? Who can say? No? And then what? When she answered. what's up As a barber, you can start your product sales plan.
Product quality and professional image are very important to the company, right? Who can say not?
The purpose of using binding questions is to make customers have a positive attitude towards your topic. When their views are consistent with yours, they will have a little understanding of each other and establish a sales recognition cycle. If you can keep the customers talking? what's up Trading is inevitable, isn't it?