The main content of this meeting is to summarize the basic situation of the tax service of the national tax system in the city since last year and deploy the main tasks and requirements of this year's tax service. The purpose of the meeting is to further promote the better and faster development of China's tax service system. Just now, the telephone operator of the Municipal Bureau 12366 tax service hotline introduced the hotline of 12366 in 2007, with praise, complaints and hot and difficult issues. The information collected by the hotline 12366 is very valuable, and I will use this meeting to provide it to you. It is hoped that all units will make full use of this information to further strengthen and optimize tax payment services. The main persons in charge of the relevant offices of the Municipal Bureau, the bureau leaders in charge of tax service in grass-roots units and the person in charge of tax service coordination department attended today's meeting, which reflected the importance and support of tax authorities at all levels in the whole system for tax service. It is hoped that all units and departments will, as always, make joint efforts with Qixin to truly embody the concept of big tax service in the city's national tax system and push tax service to a new level. Next, I would like to make four comments:
First, looking back at last year's work, there are many highlights.
Last year, all units of the system thoroughly implemented the spirit of the city's national tax work conference and the national tax service work conference, combined with the actual situation, carefully organized and innovated ideas, and vigorously improved the quality and efficiency of tax service. There are many highlights in the work. To sum up, there are the following five points:
First, further enhance service awareness and establish a working mechanism for tax service. To do a good job in tax service, the concept is the most important and also the internal cause of doing a good job in tax service. In recent years, the concept of tax service of cadres and workers in our bureau has changed greatly. From municipal bureau organs to grass-roots units, from leading cadres to front-line personnel; From top to bottom, from front to back, the concept of tax service has been established. Tax department 1
It is not only a great change, but also a difficult change for the door and taxpayer to change from the past manager and the managed to the server and the served. The tax authorities at all levels in the system pay more and more attention to tax service, and their service consciousness is constantly enhanced, which further strengthens the work responsibilities of the leading departments of tax service at the grass-roots level, establishes and improves the working system, and gradually forms a good atmosphere for strengthening and optimizing tax service throughout the system.
Second, service measures have been continuously innovated, and the effectiveness of optimizing services has been remarkable. Last year, all units of the system combined with the reality, emancipated their minds, boldly explored and tapped their potential, collected the needs and opinions of taxpayers through different channels, carefully analyzed the existing problems and deficiencies, thought of many ways, enriched the content of tax service, innovated service means and methods, protected the legitimate rights and interests of taxpayers, and did a lot of work and solved many outstanding problems. The tax service of our bureau has been recognized and highly praised by the general administration, the provincial bureau and peer units inside and outside the province. At the national tax service work conference held last year, the General Administration invited the Municipal Bureau and the Huangpu District State Taxation Bureau to introduce the relevant practices and achievements of our bureau system in tax service in recent years, and the response was enthusiastic and inspiring.
Third, the service platform has been deepened and integrated, and its service functions have been enhanced day by day. Last year, the portal website of the Municipal Bureau was awarded as "Excellent Government Website of Guangzhou" by Guangzhou Information Office and other departments for the second consecutive year. The service functions of the website in the aspects of government affairs openness, tax law publicity, tax service and communication and interaction have been continuously improved and enhanced, and it has maintained a leading position in the website construction of the national tax system. The software and hardware construction of the municipal bureau hotline 12366 has been further strengthened, and its service functions have been continuously expanded. Grass-roots units promoted the application of remote agents, and the construction of the city's national tax system 12366 hotline consultation service network was successfully completed. The construction effect of hotline 12366 has been paid attention to by the General Administration and the Provincial Bureau and praised by many parties, forming a good brand effect.
The fourth is to effectively reduce the tax burden of taxpayers and greatly improve service efficiency. Last year, with the support of information technology, all levels of the whole system made efforts to optimize the tax environment, increase service facilities, and pilot the application of the tax service hall identification system; Innovating service means to relieve the pressure of tax service office; Reduce the burden of statements and simplify tax procedures; Strengthen overall planning and integration, deepen the application of service platforms and other key breakthroughs, take practical and effective measures, further promote the "two burden reduction" work, optimize tax service, and receive good results.
Fifth, the initial establishment of internal and external combination of tax service quality assessment and evaluation mechanism. Last year, based on the gradual popularization and application of service quality assessors in the Tax Service Department, the establishment of internal assessment indicators and the strengthening of internal assessment mechanism, the Municipal Bureau organized a system-wide third-party tax service satisfaction survey, which made a more comprehensive, objective and accurate investigation and evaluation of the current tax service work of our bureau for the first time. Third-party survey and evaluation have achieved good results. All units take this opportunity to find out the gaps and deficiencies, and vigorously improve tax payment services, so as to achieve the purpose of organizing third-party investigations by the Municipal Bureau. Initially establish a long-term mechanism to continuously improve the quality of tax service with the taxpayer satisfaction survey as the starting point and the combination of internal and external.
Here, on behalf of the party group of the Municipal Bureau, I would like to express my heartfelt thanks to all of you and the grassroots tax collectors for their great tax service work and outstanding achievements in recent years!
Second, analyze the current situation and face up to the existing problems.
While affirming our achievements, we should also be soberly aware that with the development and needs of the situation, taxpayers have more and more requirements for services and higher standards. Compared with the needs of taxpayers, there is still a certain gap in our tax service in terms of understanding, system, methods and means. Some outstanding problems in tax service are mainly manifested in:
First, each unit pays different attention to tax service, the development of tax service is unbalanced, and there is a certain gap between quality and efficiency. At present, the difficulty in paying taxes is the most prominent problem reflected by taxpayers, which reflects that our tax service is still in its infancy in terms of methods and means, and has not completely solved the problems existing in the convenient and fast tax service at present. There is still much room for improvement in tax service, and there are still many things to be done.
Second, according to the requirements of strengthening management and optimizing service, the window setting, service etiquette, service process and service standard of the overall system tax service hall are not uniform enough and need to be further standardized. In the whole city, a perfect tax service system and a set of unified system norms have not yet been formed.
Third, the problem of service complaints is still outstanding. Individual units do not pay enough attention to the handling of service complaints and do not pay serious attention to the feedback of complaint work orders.
Fourth, the tax service of the inspection department mainly stays in the basic requirements of openness of government affairs, civilized words and deeds, honesty and justice, and the service content needs to be further expanded. Tax service has not penetrated into all aspects of inspection work well. The inspection department still has a lot of room for efforts in developing tax payment services.
Three, strengthen the understanding of the importance of tax service
At present, under the background of emancipating the mind, accelerating development and building a harmonious society, government departments and tax authorities at all levels have raised their service awareness and efficiency to a new height. The tax department shoulders the mission of building a clean and efficient service-oriented institution. Units at all levels should profoundly realize that tax service does not mean relaxing law enforcement, let alone reducing or exempting violations. The purpose of tax payment service is to enable taxpayers to pay taxes according to law and improve tax compliance under convenient, fast and informed conditions, in a relaxed and comfortable environment and on the premise of being respected, assured and comfortable. By providing quality services, it embodies the fair, open and just law enforcement concept and good image of the tax department; It embodies the strict, professional, efficient, civilized and dedicated professional ethics of tax cadres. ? At present, all units should raise the tax payment service to a new height, take taxpayers as the center, further highlight the taxpayer's dominant position, continuously improve the service concept, strengthen the awareness of all staff services, and continuously enhance the continuity, initiative and popularization of tax payment services. Tax service should find the right position, rely on information construction, aim at improving tax compliance, adhere to the idea of paying equal attention to management and service, organically combine improving service level with strengthening tax management and standardizing tax law enforcement, and promote the better and faster development of tax service in the whole system.
Fourth, grasp the working ideas and earnestly do a good job in several important tasks this year.
Just now, we have deployed the main points of this year's system-wide tax service. Here, I would like to emphasize that several requirements put forward by Director Luo at last year's tax service satisfaction survey presentation meeting should be implemented.
(a) to establish and improve the city's unified tax service system
Tax service is an abstract concept. Although there are no very clear tasks and indicators, it runs through all aspects of tax work, involving every post and everyone in the tax department. The current task is to scientifically define the concept, content, scope and requirements of tax service from the framework of tax service system, and further clarify the specific responsibilities, work standards and assessment methods of relevant departments and posts. It is necessary to consolidate the service foundation, end the piecemeal situation of tax service, and integrate the connotation, extension, form and means of tax service into a complete system by stages to meet the requirements of standardizing and improving the national tax service system in Guangzhou.
(2) Strengthen organizational leadership and implement institutional functions.
All units should be clear about the bureau leaders in charge of tax service and the leading departments of tax service. Strengthen the responsibilities of the lead department in the organization, coordination, supervision and inspection of the tax service work of the unit, enrich the tax service work force, fully equip the lead department of tax service and tax service post personnel, and consolidate the management foundation of grass-roots units. We should pay close attention to establishing and improving the leading coordination group of tax service in our unit, strengthen departmental cooperation, give full play to the overall synergy, and gradually form an integrated, coordinated, orderly and efficient tax service working mechanism.
(3) Effectively improve the convenience and rapidity of tax service.
Chapter II: Speech by Director Yan Qi at the Special Meeting on Tax Service of Local Taxation System in the whole city. Today, we held a special meeting on tax service of the city's local tax system. The main task of the meeting is to summarize the tax service work in recent years, analyze the problems existing in the current tax service work, study and deploy to further improve and optimize the tax service work, and create a new situation in the tax service work of the Municipal Bureau. Just now, Comrade Jianyi read out "People's Republic of China (PRC) State Taxation Administration of The People's Republic of China Tax Satisfaction Bulletin" and the tax service evaluation arrangement of the Municipal Bureau. Comrade Jun Qiang reported the important instructions of Secretary Wang Jianxin and Director Wan Haichuan, and the speech of Director Wan Haichuan at the reception meeting of middle-level and above cadres of the Municipal Bureau. The inspection bureau, the new city, the water area and the head area had a general meeting respectively, and the meeting was very good. Later, Deputy Director Zhang Yingjun will deliver an important speech. I would like to take this opportunity to make some suggestions on further improving tax service.
First, conscientiously sum up experience, intensify work, and achieve phased results in tax service.
Not long ago, State Taxation Administration of The People's Republic of China conducted a taxpayer satisfaction survey in 34 provincial capital cities and cities with separate plans, which is the second nationwide satisfaction survey conducted by State Taxation Administration of The People's Republic of China in 20xx. In this survey, the Municipal Bureau ranked 22nd, up by 12 compared with 20xx, making it one of the five provincial capital cities with the fastest rising ranking in State Taxation Administration of The People's Republic of China. In this regard, the main leaders of the Regional Bureau attached great importance to it. Secretary Wang Jianxin and Director Wan Haichuan made important instructions in the briefing, affirming the effectiveness of the tax service of the Municipal Bureau. Director Bend is still busy. On behalf of Wang Jianxin, the Party Group and Secretary of the Regional Bureau, he went to the Municipal Bureau to express his condolences to everyone and congratulate the Municipal Bureau on its achievements. The important instructions of the two main leaders of the Regional Bureau and Director Wan's speech have been conveyed, so I won't talk about it here. I think that the leaders of the regional bureau attach great importance to it, which shows that the taxpayer satisfaction survey is no small matter, reflects the taxpayer's recognition of the tax authorities, and objectively and fairly reflects the actual work quality and efficiency of the tax authorities. Therefore, our leaders at all levels and the vast number of tax cadres must stand at the height of taking the overall situation into account, stressing politics and observing discipline, put tax service, one of the core businesses of tax authorities, on the important agenda and pay close attention to it.
As we all know, in the first national tax satisfaction survey in 20xx, the municipal bureau's performance was not very good, and it was in the penultimate position of 1. The main leaders of the regional bureau made special instructions on this, demanding that the party group of the municipal bureau attach great importance to it, check and analyze it, and actively rectify it to prevent similar problems from happening again. Taking this as a warning, the party group of the Municipal Finance Bureau deeply reflected on its own problems, and guided by the guiding ideology of "not afraid of exposing shortcomings, not afraid of losing face, seriously rectifying and promoting work", made inferences about the problems and deficiencies, and actively carried out rectification, mainly focusing on building a standardized and standardized tax service hall, strengthening software and hardware construction, optimizing tax service measures, improving rules and regulations, and strengthening tax publicity. Outstanding performance in the following aspects:
The construction of tax service hall was further standardized. Taking the construction of standardized tax service hall as the breakthrough point, according to the needs of tax collection and management and the principle of convenience for taxpayers, and in accordance with the requirements of "unified service identification, unified service content, unified service process and unified service standard", the existing tax service hall is reformed and standardized, hardware investment is strengthened, service functions are improved, and window settings are standardized. Service evaluator, electronic touch screen, announcement display screen, queuing system, POS card and other electronic tax filing facilities. After the installation, seven standardized tax service halls were initially built in the city, which met the overall requirements of State Taxation Administration of The People's Republic of China for the construction of tax service halls, and laid a material foundation for ensuring the realization of the overall requirements that "taxpayers should handle everything through tax service halls through tax authorities".
The awareness of tax service has been gradually enhanced. Adhere to both service and management, optimize services in strict law enforcement and management, and strictly enforce laws and strengthen management in optimizing services. Pay more attention to taxpayers, pay attention to the smooth communication channels with taxpayers, collect taxpayers' needs extensively through websites, telephones, 12366, questionnaires and other means, and listen to taxpayers' opinions. Conscientiously implement the Regional Bureau's "Tax Law Enforcement Quality Evaluation System", reorganize posts, standardize work processes, implement assessment responsibilities, increase rewards and punishments, and strictly investigate responsibilities. Relevant systems such as Guiding Opinions on Further Strengthening the Construction of the Cadre Team of the Tax Service Office, Implementation Opinions on Further Strengthening the Tax Service Work, Interim Measures for Standardized Management of the Tax Service Office, and Measures for Assessment and Evaluation of the Tax Service Office were formulated, and the Measures for the Administration of Tax Service Complaints in State Taxation Administration of The People's Republic of China (Trial) and the Announcement of Taxpayers' Rights and Obligations were forwarded. Through these measures, the concept of equal legal status of both tax collectors and taxpayers has been further established, and the legitimate rights and interests of taxpayers have been effectively protected.
The content of tax service is constantly enriched. In accordance with the general requirements of "window acceptance, internal circulation, time-limited settlement and window delivery", the tax process has been further standardized, the tax service process and tax-related examination and approval system have been simplified, and the tax-related information has been simplified. Set up a tax guide, a template for filling out forms and certificates, pens and ink paper, a water dispenser and a clean paper cup. Open tax procedures, tax verification, tax arrears announcement, major cases, tax penalties, administrative fees, service commitments, consultation and complaint telephone numbers, external office hours, etc. Tax service personnel shall dress for posts and provide listing services. Cadres are required to be civilized in language and solemn in manners. Carry out on-the-job training activities in the tax service hall, so that every tax service hall staff can master business skills skillfully. Actively carry out diversified tax returns and vigorously promote online tax returns. At present, 90% of enterprises have realized online tax returns, and 1.000% of individual industrial and commercial households have realized batch tax deduction. In order to solve the problem of taxpayers paying deed tax in line, we actively contacted the district bureau to solve the site problem and carry out decoration. The second hall of deed tax service has been officially opened. According to the relevant documents issued by the regional bureau, the cost of issuing integrated tickets will be cancelled from September 1 day to reduce the burden on taxpayers.
Tax publicity was further strengthened. Relying on the Internet, newspapers and magazines and other media, extensive and in-depth publicity of tax law was carried out, and the fixed tax policy of road transport industry, land value-added tax and deed tax related policies and hot and difficult issues raised by taxpayers were publicized through radio, Urumqi Evening News and other news media. Printing tax guide120,000 copies, printing taxpayer rights and obligations announcement manual100,000 copies, posting taxpayer rights and obligations announcement posters in various tax places and busy streets, printing road transportation fixed tax brochure 20,000 copies, deed tax manual 2,000 copies and land value-added tax manual 1900 copies. Target organizations related to taxpayers, intermediaries, etc. , held a tax counseling training course on the network of tax treasury UnionPay, income tax settlement and settlement, land value-added tax settlement and other related contents *** 16. Go to the Transportation Management Bureau and other units to answer the hot and difficult questions raised by taxpayers about tax collection of road transport industry. Constantly improve the service function of communication and interaction between local tax websites and taxpayers, and expand the audience. Set up functions such as "online consultation, I want to complain, I want to report" on the local tax website. Do a good job in complaints, investigation and feedback of 12366 tax service hotline. Open online government affairs and enhance the transparency of tax policies. The punishment basis and punishment standard of major tax administrative punishment shall be published on bulletin boards, the Internet and the media in a timely manner.
Comrades, reviewing the tax service in the past two years, we deeply realize that the results of attaching importance to and not attaching importance to are different, and the results of grasping and not grasping are also very different. It is not easy to achieve the above results. The achievement of these achievements is the result of the correct leadership of the party group of the regional bureau, the municipal party Committee and the municipal government, and the result of the United struggle of cadres and workers in the local tax system of the whole city. Here, on behalf of the party group of the Municipal Bureau, I would like to express my high respect and heartfelt thanks to the local tax cadres and workers in the city!
While affirming the achievements, we should also clearly see that there are still many problems to be solved in the current tax service. The outstanding points are as follows: First, there is still a big gap between the overall level of tax service and other provincial capital cities in China, and the survey results of tax satisfaction are still at the middle and lower levels in China. It can be seen from the bulletin of the national tax satisfaction survey that although our comprehensive score is 77.47, ranking 22nd among 34 provincial capitals, and the unannounced visit score of the Tax Service Office is 94.55, which is 9.3 1 higher than the national average and ranking 6th, 70% of taxpayers only get 70. 15 in the questionnaire survey, which is 6.5 lower than the national average. Second, the awareness of tax service needs to be further improved. Some units and tax officials have insufficient understanding of the importance and urgency of doing a good job in tax service, and some think that tax service is dispensable, as long as the tax task is completed; Some people think that tax service is a matter of leadership, tax service hall and tax office, which has nothing to do with themselves and has not put themselves in; Some still pay more attention to management than service, and they don't know enough about the importance and necessity of improving tax compliance and building a harmonious relationship between tax collection and payment. Low service level, poor service attitude, irregular tax enforcement and damage to the legitimate rights and interests of taxpayers occur from time to time. Third, there is still a certain gap in the content and means of tax service. The professional service level is low, the service measures are not targeted, and there is a lack of personalized service for taxpayers. The tax procedure is complex, requiring taxpayers to submit a large number of statements and materials, and repeated submission is common. The informatization level of tax payment service is low, and the functions of online tax payment and online interaction are incomplete. Radio, television, newspapers, magazines and other media publicity is not timely enough, and the appointment service and reminder service need to be further strengthened. Fourth, the depth and breadth of tax service is not enough. The tax law propaganda lacks timeliness, long-term and pertinence, the propaganda work is not unified, the propaganda content and coverage are narrow, the tax consultation is not timely, the tax consultation answer is inaccurate, and the taxpayer's tax procedures and materials to be submitted are not clear at one time, which leads to the phenomenon of "multiple searches and multiple lines" for taxpayers.
We must attach great importance to these problems and take effective measures to solve them seriously.
Two, change ideas, clear ideas, do a good job of tax service with a brand-new concept.
Serving the people wholeheartedly is the fundamental purpose of our party. The 17th National Congress of the Communist Party of China proposed to speed up the reform of administrative management system, focus on changing functions, rationalizing relations, optimizing structure and improving efficiency, especially improving the public service system, strengthening social management and public service functions, and building a service-oriented government. The local tax department is an important economic management department of the government, which is closely related to economic and social life and directly faces the taxpayers. The law enforcement status and service level of local tax departments are related to the image of the party and the government, and they shoulder important responsibilities in building a service-oriented government and improving the government public service system. Continuous improvement
Chapter 3: Deputy Director Xu Guangwei's speech at the work conference of tax service in the province's tax system. The working conference on tax service of the province's tax system was held today. The main tasks of the meeting are: to convey and implement the spirit of the national conference on tax service in the tax system, summarize the tax service in our province in recent years, exchange experiences, analyze the situation, unify our understanding, clarify our thinking, study and deploy the tax service at present and in the future, and strive to create a new situation in tax service. At the end of the meeting, Director Hu Daoxin will deliver an important speech, which we should thoroughly study and understand and conscientiously implement. Now, entrusted by the party group of the provincial bureau, I would like to make five comments first.
First of all, in recent years, tax service has made overall progress.
In recent years, the province's national tax system has adhered to the working purpose of gathering wealth for the country and enforcing the law for the people. According to the working idea of "respecting taxpayers, trusting taxpayers, rewarding taxpayers and serving taxpayers", we have vigorously implemented service projects, constantly enriched service contents, strived to innovate service means and comprehensively optimized tax service, and achieved remarkable results.
(1) lay a solid foundation and carry out tax payment services in an orderly manner. Strengthen the ideological foundation construction, tax authorities at all levels and the vast number of tax personnel constantly enhance their awareness of tax service, pay attention to studying and improving service measures from the perspective of taxpayers' needs, and infiltrate the service concept into all work. Strengthen the institutional infrastructure, formulate and improve the service project plan, and clarify the guiding ideology and main tasks of tax service. All localities have refined the implementation plan, established various systems such as the first inquiry responsibility system, tax counseling system, tax consultation system, and tax disclosure system, and launched services such as limited time service, delayed service, and appointment service, and initially established a relatively complete overall framework of tax service. Strengthening the construction of hardware infrastructure, unifying the logo of tax service hall, standardizing the window setting, rationally dividing functions, setting up tax law publicity column, complaint suggestion box, equipped with electronic touch screen, station-by-station queuing system and other facilities, and improving tax conditions are generally welcomed by taxpayers. Strengthen the construction of human infrastructure, carry out in-depth education and training of cadres, and achieve remarkable results in on-the-job training and expert competitions. The professional ethics and quality of the vast number of national tax personnel, especially front-line service personnel, have been continuously enhanced, and the ability and level of tax service have been further improved.
(two) pay attention to practical results, and effectively improve the quality of tax service. Strengthen tax law publicity and guidance, relying on the tax service hall and various media such as the Internet, newspapers and television, increase publicity and popularize tax knowledge. Carefully organize the tax publicity month activities, edit the brochure "More Tax Preferences for One Household", and distribute it to 56,000 ordinary taxpayers in the province free of charge to help them master and use the preferential tax policies. Unified opening of the "12366" automatic voice service hotline, receiving all kinds of tax advice, with a cumulative power supply of more than 850,000 times. Using mobile phone short messages to carry out notification services such as reminders and tax law propaganda, and sending more than 3 million short messages. We will make government affairs public, and protect taxpayers' right to know by fully disclosing the contents, procedures and basis of relevant information concerning taxpayers' vital interests. Earnestly implement various tax policies, with an average annual tax preference of over 654.38+0.3 billion yuan. Especially in the face of the severe economic situation last year, 52 suggestions were formulated in time to promote the steady and rapid development of the province's economy, which promoted the effect of tax policy and made positive contributions to ensuring growth, people's livelihood and stability. Constantly standardize tax law enforcement, deepen the implementation of the tax law enforcement responsibility system, strengthen law enforcement supervision, and strictly investigate the responsibility; Conscientiously implement the "six prohibitions", strictly enforce tax discipline, and resolutely correct unhealthy practices that harm taxpayers' interests. Attach great importance to tax legal relief, smooth relief channels, conscientiously do a good job in tax administrative reconsideration, and effectively protect the legitimate rights and interests of taxpayers.
(3) Improve the way, and the efficiency of tax service is obviously improved. Integrate business processes, improve post responsibility system, promote business restructuring, and initially establish a management service model of "one-stop" tax payment, "one-time" information collection, "one-window" tax payment service, "first-class" tax management, "one-household" file management and "one-network" business operation. Simplify administrative examination and approval, cancel 13 tax-related examination and approval items, delegate 38 examination and approval authority, reduce management levels and improve work efficiency. Cleaning up tax-related information has cancelled 439 forms and certificates of taxpayers, reduced 24 tax-related links and reduced the burden on taxpayers and grass-roots tax authorities. Improve the way of taxation, implement diversified declaration, try out taxation in the same city, promote postal sales and levy individual tax and double-household tax, which provides convenience for taxpayers to handle tax-related business. The sampling survey in 20xx shows that the time required for taxpayers to file tax returns and receive invoices has decreased by 2 1.7% and 53.7% respectively. Cooperate with local tax authorities to carry out tax credit rating and implement classified services according to credit rating. Strengthen tax assessment and urge taxpayers to correct general problems such as calculation errors. The tax inspection mode of "unified distribution, participation of all parties, one-time entry, unified inspection of ticket tax and separate declaration" has been established, which effectively avoids repeated inspection by many people. Organize taxpayer satisfaction evaluation, listen to taxpayers' opinions and suggestions through questionnaire survey, and further improve the pertinence and effectiveness of tax service.
(D) innovative means, tax service channels continue to expand. Vigorously promote the construction of tax information, the comprehensive collection and management software runs smoothly, the centralized mode of data province is constantly improved, and various application systems are widely used. Build a unified portal website, and carry out tax-related services such as online investigation, legal inquiry, tax declaration and export tax rebate. At present, * * * has answered 20,850 taxpayer questions, with a timely response rate of 98.3%; About 3.83 million online declarations were accepted by taxpayers, and the tax was about 25 billion yuan. The pre-examination of online declarations for export tax rebates was completed for 6,543,800 times. The provincial bureau buys out the right to use the tax declaration system in a unified way, and pays the maintenance fee for taxpayers to use it for free every year, which effectively reduces the tax payment cost. The research and development of tax information collection system has been widely implemented through free installation and training, free use, free upgrade and maintenance, which has solved the problems of taxpayers submitting data repeatedly and tax authorities collecting information at home many times. The development and application of tax report system has realized the unified extraction, automatic generation, unified production and unified reporting of some data, and reduced 46 basic reports. A taxpayer self-service system was developed, which realized self-service functions such as tax declaration, ticket printing and tax-related information inquiry, and met the individual needs of taxpayers.
In recent years, the in-depth development of tax service has strengthened the relationship between tax collection and payment, improved the compliance of tax laws, ensured the steady growth of national tax revenue and the effective implementation of tax policies, promoted the comprehensive, rapid and harmonious development of the national tax industry in the province, and established a good image of the national tax department in standardizing law enforcement and civilized service. In the whole system, 245 collectives and 136 person-times were commended at or above the provincial and ministerial level, and the provincial bureau organs were awarded the title of "Three Excellent Civilized Organs" for 8 times in a row and "Civilized Units in Anhui Province" for 2 times in a row, ranking among the best in the efficiency construction of organs and the open evaluation of government affairs in Anhui Province. In recent years, 78 units in the whole system have been rated as "the eighth provincial civilized unit", an increase of 32.2% over the previous one; 10 units, such as provincial bureaus and organs, were rated as "national civilized units" and "national advanced units for spiritual civilization construction" respectively. These achievements are the result of the correct leadership of the General Administration, party committees and governments at all levels, and the close cooperation and hard work of all localities and departments and the vast number of national tax personnel in the province. Here, on behalf of the party group of the provincial bureau, I would like to express my high respect and heartfelt thanks to the national tax personnel of the province!
While affirming the achievements, we should also clearly see that there are still some problems and deficiencies in the current tax service: First, the ideological understanding is not deep enough. Some units and personnel have a weak sense of service, outdated service concepts, insufficient attention to tax service, and even put tax service in opposition to law enforcement management, which restricts the improvement of service level. Second, the service system is not perfect. The province lacks a unified tax service standard, and the content, process and time limit of various services need to be further clarified. The design of some systems did not give enough consideration to promoting tax compliance and strengthening rights protection. Third, the working mechanism is not perfect. The duty of tax service is not clear enough, the overall coordination between departments is not smooth enough, and the mechanism of * * * management has not yet been formed; Relying on social forces to strengthen tax service needs further exploration. Fourth, the application of information technology is not sufficient. It is not deep enough to use the advantages of informatization to carry out tax payment services, the implementation of online tax payment needs to be strengthened, and the function of online tax information inquiry needs to be further expanded. Fifth, the assessment is not scientific enough. The assessment system with taxpayer satisfaction as the main content is not perfect, and the setting of assessment indicators needs to be further improved. All levels and departments must attach great importance to the above problems and take effective measures to solve them seriously.
Two, as soon as possible to form a tax service thinking knowledge.
National tax authorities at all levels and the vast number of national tax personnel should adapt to the development of the situation, fully understand the great significance of doing a good job in tax service from the perspective of implementing Scientific Outlook on Development and serving the overall situation of economic and social development, change their concepts, unify their thinking, raise their awareness, and further enhance their sense of responsibility and urgency in doing a good job in tax service.
(1) Recognizing the great significance. With the rapid development of economy and the continuous progress of society, the importance and necessity of tax service are increasingly prominent. Doing a good job in tax service is the inherent requirement of serving the scientific development. The core of Scientific Outlook on Development is people-oriented. Adhering to the people-oriented principle and realizing, safeguarding and developing the fundamental interests of the overwhelming majority of the people will inevitably require us to always respect taxpayers, trust taxpayers, repay taxpayers' rights and serve taxpayers in tax work.