The relevant law enforcement units shall promptly investigate and deal with the illegal acts reported by property service providers and the complaints of relevant owners. City, county (city, district) construction department is responsible for the supervision and management of property management activities within its jurisdiction. County (city, district) construction departments should strengthen the business training and guidance for neighborhood (village) committees, owners' committees and property service providers. The municipal construction administrative department shall establish a digital platform for property management, promote the construction of smart property and improve the level of property management. Encourage the use of electronic voting to vote on matters decided by the owners. Property service industry associations should strengthen industry self-discipline, conduct business training, assist in handling property management disputes, and promote the healthy and orderly development of the industry.

If the first meeting of the owners' congress is not organized within the prescribed time limit, the preparatory group may apply to the subdistrict office (town people's government) or the neighborhood (village) people's committee for an extension of 60 days; If the first owners' meeting is not held after the extension or expiration of the extension period, the sub-district office (town people's government) and neighborhood (village) committees shall announce the dissolution of the preparatory group, take over the materials and funds, and guide the formation of a new preparatory group within 60 days. If the owners' committee fails to organize regular meetings of the owners' congress in accordance with the rules of procedure of the owners' congress, or fails to organize an interim meeting, the neighborhood (village) committee shall report to the subdistrict office (town people's government). Ordering the subdistrict office (town people's government) to hold it within a time limit; If it is not held within the time limit, the street office (town people's government) shall guide the owners to hold it. For the property that has not been delivered, the owners' committee shall inform the construction unit in writing of the matters decided by the owners' congress. When the construction unit delivers the property, it shall inform the owners in writing of the matters decided by the owners' congress.

The preparatory group should do the following work:

(a) to confirm the identity of the owners, the number of owners and the area of the exclusive part owned by them;

(two) to determine the time, place, form and content of the first owners' meeting;

(three) to draft the rules of procedure and management regulations of the owners' congress;

(four) to determine the voting rules for the first meeting of the owners' congress;

(five) to formulate the methods for the selection of candidates for members of the owners' committee and determine the list of candidates;

(six) the drafting of the owners' committee election method.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 284 The owner may manage the building and its ancillary facilities by himself, or entrust the management to the property service enterprise or other managers.

The owner has the right to replace the realty service enterprise or other managers selected by the construction unit according to law.

Article 285 A realty service enterprise or other manager shall accept the entrustment of the owner, manage the buildings and their ancillary facilities within the building division in accordance with the stipulations of the realty service contract in Part III of this Law, accept the supervision of the owner, and promptly answer the owner's inquiries about realty service.

Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.