I. Regulations on Training Management
In order to strengthen the training management of our hotel,
Ensure the development of training,
Improve the quality and effect of training,
tailor-made
Formulate the following management regulations:
1
Basic requirements for induction training:
New employees should fully understand the hotel, be familiar with the rules and regulations of the hotel, and establish basic service intentions before taking up their posts.
Knowledge can provide better service for guests at work.
You need to punch in during training, and you are not allowed to be absent or substitute.
Take the staff passage when entering and leaving the hotel, and use the staff restroom if necessary. Do not use guest facilities, do not use any one.
Appear in the non-postal service area.
Smoking, eating and talking loudly are not allowed in the training classroom.
Clothes are neat and generous.
Employees participating in the training should take notes carefully.
After the training, there will be an exam, and only those who pass the exam can take up their posts.
If you seriously violate the regulations during the training period, the hotel will not give you employment.
2
, new employee induction training system
Every new employee must receive a new orientation course sponsored by the training department.
Every new employee must pass the induction examination of the training department after training, otherwise the personnel department can't hire him.
The induction training of new employees must abide by the training discipline. Serious violation of training discipline, the personnel department can not admit.
Use.
New employees are not allowed to be late, leave early and violate classroom discipline when receiving induction training, which was put forward by the trainer for three consecutive times.
Those who do not correct will not be hired.
New employees who are absent from school twice for no reason during the training period will be disqualified.
New employees have two opportunities to take the entrance examination, and those who fail to pass the make-up examination cannot be employed by the personnel department.
three
, foreman supervisor training system
Each foreman supervisor must receive "foreman supervisor special training"
Those who have not been trained by the foreman and passed the examination will not be promoted or become a full member.
Intern absenteeism
(
Whether for no reason or on leave.
)
Two special trainings were disqualified and regarded as failures.
Arrive late and leave early once, give a verbal warning once, and give a written warning three times.
Absence without reason once, written warning once.
Ask for leave,
You must submit a written application to the department manager in advance.
After the department manager agrees,
Reported to the training department for the record,
The training department does not accept oral leave. Otherwise, it will be regarded as unreasonable absence.
Students must abide by the classroom discipline, and will be given a verbal warning if they violate it once.
Those who have been disqualified from training shall not be promoted or become full members within three months.
four
, quality service training management system
Every employee must receive the training of "Special Topics of Quality Service Training".
Those who fail the training and assessment shall not be selected as outstanding employees.
Intern absenteeism
(
Whether for no reason or on leave.
)
Two special trainings were disqualified and regarded as failures.
Arrive late and leave early once, give a verbal warning once, and give a written warning three times.
Absence without reason once, written warning once.
If you have something to ask for leave, you must apply to the department manager in writing in advance, and the department manager can agree. The training department didn't.
Accept oral leave. Otherwise, it will be regarded as unreasonable absence.
Students must abide by the classroom discipline, and will be given a verbal warning if they violate it once.
Those who have been disqualified from training or passed the examination shall not be promoted or become a full member within three months.
The training department must send a training notice to the relevant departments in advance, and the relevant departments must make reasonable arrangements. If the department manager leads,
For those employees who don't know and can't attend the training,
Write down the verbal warning from the department manager,
Two verbal warnings count as one written warning.
five
, public * * * course training management system
Public courses are divided into compulsory courses and elective courses.
Employees whose names are listed in the training notice must attend public courses, and employees whose names are not listed can be regarded as elective courses.
Class.
The listed employees arrive late and leave early once, and are given a verbal warning once, and three verbal warnings are counted as written warnings.
The listed employee is absent from work once without reason and given a written warning.
Students must abide by the classroom discipline, and will be given a verbal warning if they violate it once.
Employees who fail to participate in the listed public training courses twice without reason shall not be promoted, transferred to full employment or approved to change departments.
Do not participate in the appraisal of outstanding employees.
If you have something to ask for leave, you must apply to the department manager in writing in advance, and the department manager can agree. The training department didn't.
Accept oral leave. Otherwise, it will be regarded as unreasonable absence.
six
Foreign language training management system
Every employee must attend the corresponding level of foreign language training.
Students can apply for exemption from training, but they must pass the examination and approval of the training department.
Those who have not passed the training and assessment cannot enjoy the corresponding level of post treatment.
Trained employees are absent from work for three times without reason or leave, and the training qualification is cancelled, which is regarded as failing.
Arrive late and leave early once, give a verbal warning once, and give a written warning three times.
Absence without reason once, written warning once.
If you have something to ask for leave, you must apply to the department manager in writing in advance, and the department manager can agree. The training department didn't.
Accept oral leave. Otherwise, it will be regarded as unreasonable absence.
Students must abide by the classroom discipline, and will be given a verbal warning if they violate it once.