Recently, Ms. Huang of Guangzhou complained through the platform of quality reporting (registration authority of farmers' professional cooperatives)

Consumer complaints:

Ms. Huang said that in June 20 19 and February 20 18, she paid 69,000 yuan for early education in the early education home for two years.

According to the contract, the child will graduate in June 2023.

At the beginning of 2020, novel coronavirus broke out, and the early education center was closed from February to June, and the graduation time was postponed to 65438+February 2023.

Mr. Huang began to refund in August 2020 and has never handled it. Her children go to kindergarten in 2023. Because she didn't have time to study in the early education center, she proposed a refund to the community, but so far the negotiation has been fruitless. "The community did not inform some consumers and began to secretly withdraw students. It closed on June 5438+February 3, 20231.

"

Ms. Huang said that she had submitted the refund related matters before, and confirmed with the teacher of the early education center that the remaining five months and 26 days were equivalent to 184 16 yuan, but she did not get a clear reply from the early education center.

By the end of June 2023, 1 1, the director can refund 20% of the tuition fee.

"The suspension of classes in the community is not the reason for consumers. I can't afford this loss. Ask for a full refund.

"Mr. Huang said he couldn't accept a twenty percent discount.

Because I was the first parent to ask for a refund, the early education center agreed to refund the tuition at a 20% discount, but the discounts of other parents were even lower.

According to many parents who are also involved in this refund dispute, there are two main situations for consumers in early education centers.

First, when children reach the age of kindergarten, only the rest of the epidemic will be suspended; Second, children also need to be hosted by early education centers.

In view of this situation, early education families in maria montessori provide two solutions. Consumers who need a refund can get a 50% discount on tuition fees, and consumers who need to continue hosting can transfer to another early education center.

Many parents said that due to the lack of remaining class hours, some consumers agreed to a 50% refund scheme, and some consumers had to agree to transfer.

Some consumers have a large balance of tuition fees, and institutions carry out promotional activities. Consumers who have just entered the park can't accept the 50% refund scheme of the community.

Teacher Pan in the parents' group said that this early education center was originally opened downstairs in his home. Considering the convenience of picking up and dropping off the elderly, he signed up his children.

However, the transportation scheme proposed by the campus is far away, and it is inconvenient to transport the elderly. I can't accept it.

Mr. Huang said that the legal representative of the early education center also runs other educational institutions, hoping that other consumers will be vigilant when choosing schools for their children.

And filed a lawsuit with the Huadu District People's Court in Guangzhou, demanding that the community fully refund the remaining tuition fees.

Lawyer's statement:

From June, 5438 to June, 2022 10, the newspaper contacted the leaders and teachers of early childhood education families in maria montessori for many times, but there was no response.

According to the industrial and commercial data of Tianyancha, Ms. Xie, the legal representative of Guangzhou Early Education Family, owns four enterprises, namely Guangzhou Leading Education Co., Ltd., Meng Education Consulting Co., Ltd. (that is, the enterprise affiliated to Early Education Center), Guangzhou Meibeier Education Consulting Co., Ltd. and Shenzhen Company.

Among them, Guangzhou Lide Co., Ltd. involved five lawsuits in 2023, and 60% of the cases were labor disputes. Shenzhen Thinking Training Education Co., Ltd. was involved in the lawsuit of 3 1 in 2023, and Meng Education Consulting Co., Ltd., which is currently in the first instance of civil affairs, filed a lawsuit of 65438+ due to the expiration of its operation in February 2023.

Regarding Mr. Huang's complaint, Mr. Xie of Beijing (Shanghai) Law Firm believes that the behavior of the early education center violates the contract.

First of all, for the suspension of classes during the epidemic, consumers have the right to ask the early education center to continue to perform the contract and supplement the class hours.

If the early education center can't clearly supplement the class hours, the original early education center will be closed, which belongs to the place where the change contract can't be fulfilled. Therefore, consumers have the right to claim to terminate the contract and ask the early education center to return the unused class hours.

Editor in charge: Xu Hui Photo Editor: Le Yufeng

Proofreading: Meng Jie

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