First, increase investment in scenic spots.
Second, increase the propaganda of the construction of ancient town scenic spots.
Tang Xi Guzhen Scenic Area introduces advanced management system through various media to improve its management level.
Since May, 2004, under the guidance of Hangzhou Wan Tai Certification Center, we have actively introduced ISO9000 quality management system and ISO 14000 environmental management system to improve the company's management rules and regulations. In May, 2005, it passed the two audits of Wan Tai Certification Center, and obtained the ISO9000 and ISO 14000 quality and environment certification. In addition, the introduction of financial software development system, unified and effective management of the company's finances and assets. The application of financial software makes the company's financial management paperless, thus comprehensively improving the internal management level. In addition, in 2004, Jiaxing Editorial Board approved the reorganization and establishment of "Tang Xi Ancient Town Protection and Tourism Development Management Committee in Jiashan, Zhejiang Province", which consists of three departments: administrative and financial management department, scenic spot construction and management department and market operation department, and is fully responsible for the protection and development of ancient town scenic spots.
Fourth, the implementation of sub-items, the responsibility to people.
According to the standard of AAAA-level scenic spots, the projects with gaps are decomposed one by one, and the responsibility lies with people and actively implemented. If the logo is unqualified, it will be redesigned technically according to the standard of AAAA-level scenic spots. The materials integrated with the atmosphere of the ancient town are used in the production, and the graphic specifications are strictly in accordance with the national graphic standards. The visitor center is equipped with special personnel to provide consulting services, computer touch screens, sightseeing information services, information on changes in the number of tourists, program preview services, tour guides and special crowd services, tour guides and translators, and is equipped with a film and television introduction system and tourist rest facilities. The infirmary actively contacts the hospital and related personnel, and is equipped with as complete and good medical facilities as possible to serve tourists. The complaint center shall improve the complaint handling system, be equipped with full-time personnel and telephone equipment, and make records to properly handle complaints. In terms of post and telecommunications services, public telephones are set up, manned telephones are set up, telephones are allocated reasonably, and postal services such as commemorative stamps, local souvenir covers, commemorative coins and commemorative stamps are provided. In the aspect of tourism shopping, the management of shopping places has been strengthened, the operators of tourism commodities have been trained, and a large number of tourist souvenirs with Xitang characteristics have been designed and produced. In terms of sanitary facilities, the supervision of sewage discharge and the classified collection and treatment of garbage have been strengthened. Tourist toilets are reasonably located and abundant, and there are toilets for the disabled. The facilities inside are complete and clean, and the trash can looks neat and beautiful, which is in harmony with the ancient town scenic spot. In terms of tourism safety, it is necessary to improve the safety protection system, strengthen the frequency and intensity of safety inspections, actively customize emergency measures, conduct effective drills in scenic spots, regularly check fire-fighting and ambulance equipment, and set up safety warning signs in dangerous areas.
Fifth, service, advocate the service concept of "people-oriented, tourists first".
Conduct all-round training for employees, and make an annual training plan by "going out, please come in". Training is carried out from safety, fire fighting, improving professional quality and other aspects, especially for tour guides and scenic spot interpreters. Professional teachers attend classes regularly every week to carry out training, including the basic knowledge of tour guides, etiquette, history and culture, residential buildings, spoken English and so on. Through training, improve the overall quality of employees and improve the service quality of scenic spots.
On July 9, 2005, the leaders of Zhejiang Tourism Bureau went to Xitang for the first time to check and accept the creation work. On February 2nd, 65438+65438+65438, an inspection team composed of experts from National Tourism Administration, Zhejiang Tourism Administration and Jiaxing Tourism Bureau, accompanied by the leaders of Jiashan County Tourism Bureau, went to Xitang, Guzhen to check and accept the creation of a national AAAA-level scenic spot. Xitang has initially passed the acceptance of the expert group of the National Tourism Administration, and the final evaluation needs the recognition and approval of the national AAAA-level scenic spot evaluation committee.
Although we have made some achievements in the creation, there is still a certain distance from the requirements of national AAAA scenic spots. Although the road to creation is heavy, there is still a long way to go to maintain and progress in the future. How to walk better, more steadily and longer is the working goal of every Xitang tourism manager and employee. According to the standards of AAAA national scenic spots, we will conscientiously do all the work and strive to make it a scenic spot with a long history, rich human resources and beautiful natural scenery.