1. As one of the technical directors of the company, under the leadership of the manager and Zhu, I formulated the basic rules and regulations of the technical department on behalf of the technical department: service and supervision standards, maintenance procedures, installation specifications and employee codes. After some efforts, some achievements have been made. Among them, the implementation of "Maintenance Technology", "Installation Specification" and "Staff Code" has been significantly improved compared with last year, and it has been well implemented, putting an end to the disorder and lack of organization and discipline in the technical department.
But what are the service and regulatory standards? 6. Return visit mechanism? At the end of this year, the initial implementation of the mismatch between sales department and technology began, with no results; ? 7. Employee appraisal? Only the sales department has implemented it, but the technical department has not; ? 8. Sales service quality monitoring, complaint handling and prevention? It didn't happen at all. The sixth and eighth parts of these three parts are directly related to the reputation and benefits of the company and need to be implemented continuously throughout the year. The seventh part is also the reform to be mentioned later, which is related to the fundamental interests and starting point of technicians, the performance and efficiency of the technical department of the company, and the reputation of users, and needs to be implemented as soon as possible.
From June to July, I did some work related to the industrial zone. I am very grateful to the company manager for his trust and support, and for his training, which gave me a lot of room to try and improve myself, so as to broaden my horizons and increase my knowledge. However, due to various internal and external factors, it is necessary to change the focus of work in time and implement after-sales work in order to make contributions again, better cooperate with the implementation of various departments and bring benefits to the company.
After 3.8 months, carry out after-sales work and train and implement the technical department's? Is it accurate? Our service style, intermittent four important technical trainings, and spare time, through heart-to-heart talk, interspersed with various technical experiences and maintenance skills, and the principle of being a man and doing things, the technicians have been properly improved. Xx years, will I continue to implement it? Is it accurate? Our service style, together with Zhu's technical director, will build a professional, humanized, fast and efficient technical talent team.
I. Summary and Thinking
The technical department, in the eyes of ordinary people, should be a dull department lacking enthusiasm, passion and even challenges. But relying on my accumulated experience over the years and my open-minded communication style, I share my experience and achievements unconsciously. I feel that I am enthusiastic and enjoy it in the technical department. I believe that the feeling I gave to our department has even spread to other departments. Our department has a very forward-looking goal for the future. We believe that what we do can bring stability and breakthrough to the company and help customers realize their interests. We also believe that personal value can be achieved. With this belief, work will naturally be different from before. Some ideas have changed and some have strengthened. I will elaborate on several important issues below.
1. Establish department positioning and self-positioning.
We clearly define this department as the customer care department, which provides customer care services for the company. Define my department as home, define myself as an expert, provide customers with overall solutions and make customers feel at home. Maybe there is still a gap between our actual situation and this position, but this is exactly what we are trying to do. In the past, we defined the department as the technical service department. Of course, this is definitely our role in the company. But this definition is a bit low and not high enough. This definition puts us in a passive position. Other departments or customers will only come to us when they encounter difficulties and need to solve problems.
I defined and comforted my department in xx in this way: the highest evaluation of the technical department is that they have not heard criticism for one year, because it shows that they have solved all the problems of customers? . As soon as this idea is formed, I can easily feel it myself, just like after-sales service. The same is true of my own positioning. I used to position myself as an engineer, sometimes limiting my thinking. We will only do what we do and what our customers ask us to do.
And I often feel that my ability and energy are limited. Even if I have lofty ideals and beautiful ideas, I will hide my thoughts because of the work I may have to pay and the unknown difficulties. Now that I have changed my departmental orientation and personal orientation, my departmental responsibility is greater, I can participate in the new departmental strategy, and the competition of the company has also become greater. To be sure, through hard work, the value achieved is much greater than before, and some of them were even unimaginable before.
2. Strive to improve the user experience
We know that we should be customer-oriented and understand what customers really need. This makes us need to make great efforts in this regard. By analyzing customers' demand and purchasing power, competitors' characteristics, current market trends, customers' cognitive level and positioning trends, market risk avoidance and market weather vane, we can improve many problems and strengthen the construction of self-operated teams. In short, there are the following points.
Whether the (1) function meets the needs of customers. The more functions, the better. The key is to see if they are needed by customers. Specifically, this comes from customers' daily feedback, news and communication with us.
Whether the response speed is slow or not can be obtained from the feedback of users and our own perception.
(3) convenient tips. Prompt users in some places so that they don't have doubts and provide solutions when users have problems.
(4) controllable operation. For example, accurate customer information, retrieval, and zero-risk after-sales solutions.
5. More efficient business processing capabilities. This is mainly through the repeated study of customers' daily work and the reference of other applications to solve similar problems.
3. Pay more attention to product quality.
In terms of product quality, we have strengthened control. Try to make more efforts in the early stage to avoid unnecessary home visits or maintenance burdens in the future and reduce the pressure on the technical department. This is also the result of changing the concept of our department. First of all, we admit that our working procedure is a product of continuous improvement and will be improved and revised at any time. Abandoning the idea of once and for all, in fact, the hidden rules also prove that once and for all is impossible, or it depends on the accumulation and precipitation of its own technology. It is embodied in the following aspects.
(1) At the beginning of unpacking the new machine, the system of one machine for one system was established. Welcome the sales department to provide system and program bugs, understand the whole process of our installation and give us suggestions.
(2) Strengthen the ability to handle anomalies. Programs or hardware will always encounter unexpected errors, so we begin to face up to this problem and avoid some potential risks by strengthening the identification and handling of anomalies.
(3) Plan to set up a special testing team. This includes user function testing, system performance testing, stress testing and destructive testing. I will also begin to slowly record the causes of historical errors in our system, and take this as an important basis within the pre-sales controllable range.
4. Improve initiative.
A lot of things are like this. What if they were there from the beginning? Impossible? Realize. Then basically this problem will be difficult to solve in the end. If you want to? I have to do it, but there are many difficulties now? Always focus on the problems to be solved, and many seemingly difficult things can be solved smoothly in the end. Take my classmate as an example: My classmate is a high school English teacher. There is a student in her class who is a child who listens carefully. Her colleague (who teaches math) told her that the child didn't listen carefully in class. She asked why. Her colleague said that he always stretched his long legs forward, which always affected the classmate in front, so my classmate paid special attention to that classmate in class later.
As expected, my classmate thought he was a student who didn't listen carefully for a semester, but the final exam shocked my classmate. That male student actually got into the top ten in English and got excellent grades in all subjects. People always have thinking inertia: when others impose what they want you to see on you, following others becomes self-imposed (nathan mayer). So I asked my department staff to take the goal away from the impossible. One problem at a time, not whether it can be solved or not. In this way, the problem is refined into specific problems and the solution is found.
Second, shortcomings and deficiencies
I also found some shortcomings in my work in xx years. These shortcomings may have always existed, and I didn't care too much or even notice them, but I don't think there is any big problem, so there is not much improvement. I recently read a book "Currency War", which benefited a lot. I began to face up to all my shortcomings and hope to improve through hard work.
(1) Too much concentration and too active thinking. This shows that I am too focused. As a technical supervisor, leading the overall situation is the first priority. However, my style has both advantages and disadvantages, which leads to my incomplete work. In addition, this kind of thinking is too active, which also shows that when thinking about many problems, the original problems are magnified. Then focus on solving the problem magnified by yourself, which will waste time.
(2) Oral expression ability is acceptable, but compared with experts, the thinking concept is backward. I will continue to read the whole book, express myself as accurately and concisely as possible, and use advanced thinking tools and forward-looking thinking modes. At least in terms of technology and services.
(3) Stubborn thinking, to put it bluntly, this person is a classic, which is what one of my colleagues thinks of me. I took many detours and failed to effectively absorb other people's views and strengths, as well as other people's views and opinions, which has a lot to do with my past mentality. What I want to say is that I will stick to it for 2XX years. I will pay attention to the study and accumulation in this area, listen to opinions calmly and absorb them effectively, accept criticism at all times and see the strengths of others. Views and opinions put forward by others should be the essence of experience accumulation and reading. What you will see is a glib and flexible me.
(4) Fuzzy positioning. Sometimes I don't listen calmly and I don't know my position. Especially when he is the head of this department. Sometimes you don't consider the overall situation first, then consider your own details or the interests of the department. This situation will be fundamentally changed after Xx years. I have already mentioned my position and that of the department.
Three. abstract
The change of thought can keep the goal correct and enthusiasm can make the work full of motivation, but I think the most important thing is to realize the plan step by step. Pragmatic work and positive attitude can realize the company's goals and personal values in the future. We have high hopes for the future, and the company has high hopes for us. I think this opportunity is very rare for a technician.
In the new year, I will work hard with the company and make progress together. I will try my best to change, make gestures and do things. People? .
Work Summary and Plan of Technical Department During the past 2 1 year, under the care of the superior departments and mine leaders of the group company, all the staff in our department and office have worked hard; Make contributions wholeheartedly and diligently. In all the work of 20 16, closely around? Plan? This management theme, uphold? Down-to-earth, forge ahead, keep improving? Attitude towards my work? Safety, service and development? Take management thought as the core and carry it forward? Unity, pragmatism, preciseness and exquisiteness? Work style, use? Predictability, timeliness of information feedback, operability of scheme implementation and comprehensiveness of problem consideration system? Based on the basic management methods, we should be brave in practice and innovation, strive to realize the work plan and objectives formulated at the beginning of mining, and contribute our own strength to the development of the mine.
I. Summary of Work in 20 16 Years
1. Completion of major economic indicators
By the end of 10, it is planned to produce x million tons of raw coal, and actually produce xx million tons of raw coal, completing the planned output of the group company, and it is expected to produce x million tons of raw coal throughout the year.
As of 10, the planned total footage is xx meters, and the actual footage is xx meters, which is xx meters beyond the footage. Among them, the planned footage of key projects is xx meters, and the actual footage is x meters, which is x meters beyond the length; The comprehensive excavation project of rock roadway is planned to take xx meters, and the actual completion is xx meters, exceeding the length of xx meters; The comprehensive excavation project of coal roadway is planned to take xx meters, actually completed xx meters, and the loss is xx meters; Coal anchor project plan through xx meters, the actual completion of xx meters, more than the length of xx meters; Self-operated project footage actually completed xx meters; The outsourcing footage actually completed xx meters.
Cut-off 10, Beifeng well shaft construction174m, and complete the underground roadway project of Beifeng well; The cumulative construction of underground roadway in Nanfeng mine is xx meters, and the remaining xx meters are completed. The cumulative construction of the central air shaft reconstruction project is x meters.
2, the main work completion
(1) Reasonably plan and organize safety reconstruction and expansion projects.
A2065438+In February, 2006, we cooperated with Hefei Design Institute to determine the scheme of coal bunker and coal roadway cleaning in the central air shaft reconstruction project;
B 2065438+In May 2006, Nanfengjing detoured into the construction team;
C2065438+June 65438, 2006+2006 10, cooperated with Hefei Design Institute to determine the scheme of underground and ground gangue discharge system;
D20 16 10, the underground roadway project of Beifeng Mine is completed;
E 2016165438+10 to construct the general return air lane in the north wing and improve the return air system in the north wing.
(2) Optimize layout, design and technology.
A optimizing layout: according to the actual situation of mine development, the annual plan, five-year plan and 10 year plan are arranged for many times, and the short-term excavation replacement, medium-term working face replacement and long-term mining area replacement are defined. 13 according to the internal stope conditions and external market factors, timely adjust the working face succession order and define the key route. Analysis 102 1, 1028 (within), 1020, 1023, 721,821.
B optimization design: the technical department participated in or completed 3 mine technical transformation schemes (central air shaft transformation project, south wind shaft and north wind shaft), 2 mining areas (1kloc-0/mining area and 82 mining area), 2 mining area layout adjustment schemes (83 mining area and 104 mining area) and 6 coal mining faces (x
C optimizing the process: popularizing the use of rope-type and pneumatic monorail cranes to reduce the difficulty of rear transportation and reduce the labor intensity of employees; Introduce intelligent monitoring system of mine pressure, collect data intelligently, analyze data intelligently, and print analysis charts intelligently; Learn the new concept of bracket removal, improve the size of flat car, change bracket removal from 3 cars to 2 cars, and improve work efficiency.
(3) Implementing bench mining and promoting mechanization of mining.
In 20 16, mining was actively carried out on the steps, and relevant incentive policies were given to xx working face and X working face successively, which ensured timely completion, timely ending and timely installation, and provided a strong guarantee for the normal replacement of the mine.
In 20 16 years, xxm was constructed in the month of comprehensive excavation of machine roadway (82 1 1), which set a new record of comprehensive excavation footage of X coal seam and also set a new record of footage of self-operated units in the past five years.
In 20 16, there were x coal cutters and x fully mechanized excavators working in and out of Suntuan Coal Mine Mechanization. Coal mining mechanization rate x%, tunneling mechanization rate x%, located in the forefront of the group company.
(4) Strengthen site management, strengthen hidden danger investigation, and put an end to roof mining accidents.
In 20 16, the mine pressure group carried out daily investigation on the hidden dangers such as the initial supporting force of pillars, the quality of bolts and the quality of jamming in the mining face of the whole mine, and the problems investigated must be rectified on the spot. Take on-site follow-up guidance and supervision on special road sections and special time periods. Over the past year, the installation and collection of the working face, the opening, penetration and fault crossing of the roadway have been tracked to ensure the safe construction of special sections.
(5) Promoting efficiency and development through science and technology.
20 16 The Production Technology Department made an in-depth analysis of the situation faced by Suntuan Coal Mine, and boldly put forward the idea of promoting development through scientific and technological innovation, rationalizing suggestions and creating benefits. The technical problems such as seamless butt joint of X (inner) working face, installation and use of end support of X working face are solved. According to the on-site summary, more than X rationalization suggestions have been written, and great production benefits have been achieved.
Guided by the technical department, it has become a new economic growth point of the mine to carry out integrated demonstration of safety technology, innovate enterprise management and improve the quality of mine operation. By the end of June 5438+ 10, there were more than X demonstration projects, which achieved great economic benefits.
Led by the technical department, with the cooperation of the information center, ventilation area, emergency repair area and transportation and insurance area 1, it passed the emergency hedging of the Provincial Economic and Information Committee. Six systems? Accept.
Led by the technical department, with the cooperation of the safety supervision department, information center, mechanical and electrical department, ventilation area and transportation area, the disaster prevention and treatment plan of 20 16 was completed.
(6) strengthening? White collar? Engineering and technical personnel training plan, lay a solid foundation.
In 20 16, under the guidance of the political department, the technical department further strengthened the training of engineering and technical personnel, solidified the training mode of weekly training, monthly practice and quarterly assessment, and held special lectures and trainings every Wednesday, aiming at exchanging construction experience under different conditions, bringing up a group of high-quality technical personnel and laying a solid foundation for the next development of Suntuan Coal Mine.
Second, 20 16 problems and causes analysis
As a production management department, it is not enough to go deep into the site to fully understand the situation, and it can't provide accurate decision-making basis for leaders, which leads to the over-standard of the wind roadway in 1020 working face, resulting in the scrapping of local roadway and certain losses to the mine.
The progress of key projects and coal anchor projects is not ideal, and the insufficient supply of wagons is the main reason for the low footage of key projects, and the slow adaptation of the team in the near future is the secondary reason for the low footage of key projects; Complex geological conditions, lower safety of coal anchor than scaffolding, more fines for coal anchor and low project cost are the main reasons why coal anchor is difficult to advance.
Business contact list and design are lagging behind. First, lack of foresight. Second, the plan is finalized slowly and communication and coordination are insufficient. Third, there are fewer technicians, and the design work, site management and technical management are not completed in time.
Three. The focus and direction of work of 17
1. Actively plan mine reconstruction and expansion projects.
20 17 is another crucial year in the history of mine construction. The mine reconstruction and expansion project has entered a key construction year, with heavy technical tasks. The construction of north return air shaft and south return air shaft, the transformation of central air shaft, and the construction of X mining area is about to start. Our department will analyze each system and link with insufficient capacity, put forward the best transformation plan and implement it as soon as possible.
2. Speed up the preparation of roadway excavation and realize the mining balance.
104 mining area has a large quantity of rock roadway, and the mine production capacity reaches xx million tons/year in 20 16 years, which causes the tension of mine replacement. Our department will actively promote the establishment of comprehensive excavation line and continuous transportation in rock roadway, strive to improve the level of single entry, and constantly optimize the design, rationally organize and scientifically arrange teams to ensure normal succession.
3. Continue to strengthen roof management to ensure safe production.
Starting from the source of design, increase support. In rock excavation, the bolt-grouting support method is popularized, and in coal roadway excavation, the U-shaped shed support is popularized. Popularize coal seam water injection in coal mining face to reduce the phenomenon of roof falling. On-site management adopts on-site tracking guidance and supervision for special sections and special time periods, and the working face is installed and closed, and special personnel are arranged at various locations such as roadway shifting, penetration and fault crossing to ensure roof safety.
4. Solidly promote the standardization of safety and quality.
On the basis of the successful establishment of 20 17 standardization, we should carefully check the problems against the standards, further improve the standardization level, strictly check, strictly supervise and urge the rectification, and strictly control the rewards and punishments. The further integration of coal mining drivage quality standardization and demonstration mine will make further contributions to the construction of quality standardization demonstration mine in our mine.