1, center a: customer-centric;

2. Two basic points: customer satisfaction and continuous improvement.

3. Theory of Three Represents Theory: management representative/customer representative/quality representative.

"Three processes: Conference of the Parties/Montreal Protocol/Conference of the Parties to the Stockholm Convention.

"Three types of audit: system, process and product.

4. Four systems: QS9000, VDA6. 1, EAQF94, AVSQ94, four steps: PDCA.

5. Five modules: quality management system; Management responsibilities; Resource management; Product realization; Measurement, analysis and improvement;

"Five reference books: APQP/PPAP/SPC/FMEA/MSA;

6. The process includes six aspects: input, output, equipment, personnel, methods and performance.

7. Seven procedural documents: documents, records, training, nonconforming products, internal audit, corrective and preventive measures.

Eight basic principles: paying attention to customers, leading role, full participation, process method, system management method, continuous improvement, fact-based decision-making method, and mutually beneficial relationship with suppliers.