Model essay on deeds of service pacesetter 1
As the "window" industry of urban civilization construction, xx Public Transport Corporation always follows the service tenet of "passengers first, service first" and continues to carry out quality service activities. At present, xx Bus * * has 20 distinctive service brand lines, including national "civilized service" line 1, national "youth civilization" car 2, provincial "youth civilization" line 4, worker pioneer line 1, and worker pioneer car1.
At present, xx Bus is carrying out the activity of "Star-rated Civilized Service Reaching the Standard", making every effort to provide high-quality services and strive to build excellent buses. A large number of excellent drivers and flight attendants have emerged, among which the 62-way five-star driver xx has been working hard for more than ten years, treating passengers as relatives at work, and won the title of advanced individual in national urban public transport in XX years.
Xx, 1995 retired and assigned to xx bus corporation. Now CMB works as a bus driver. As a line driver, a monitor, and a party member made by * * *, he always thinks about passengers at work, and he is anxious about passengers. He regarded the passengers as his relatives, set strict demands on himself with the high standards of party member made by * * *, persisted in hard work, and kept the advanced nature of party member made by * * *. In ordinary work, he has created first-class work performance, which has been well received by leaders and comrades at all levels. Received many banners and letters of commendation from passengers, and were also reported by xx Daily, xx Evening News, Zhongyuan Business Daily and xx TV respectively. It has been rated as a model worker, an advanced worker and an advanced individual with excellent service by the public transport corporation and the municipal public bureau for many times. In xx, he was rated as a model worker in XX city and a model worker in Hebei construction system, and was awarded the title of national advanced individual in urban public transport in XX.
The bus is the civilized window of a city. Service quality directly affects the good image of the city. When the service is done, passengers will be willing to take your car, and the benefits of the bus company will be good. As a line driver and squad leader, we should take the lead in thinking about the passengers' thoughts, be anxious about their urgency, and treat them as relatives and friends. In daily operation, he keeps in mind the streets, shops, schools, enterprises and institutions of the 62-way station. In order to avoid unnecessary troubles caused by passengers taking the wrong bus and going in the wrong direction because they don't know the route No.62, xx first took the lead in calling the station, and at the same time required all the class members to strictly use the "five terms of service for drivers of unmanned ticketing cars"; Since the opening of Route 62, it has greatly facilitated the travel of residents along the route. With the increase of passenger flow, some elderly people and passengers with children will encounter the problem of finding seats at every rush hour. Now some people have a very weak concept of respecting the old and loving the young. Old people or passengers with children stood by, and they were indifferent. Whenever this happens, x_ advises the passengers sitting in the seat: "Give a little love and the world will be better." A heartfelt word can touch the hearts of passengers, and many passengers will give up their seats. Once, an old lady just got off the train and brought a lot of things, which made it inconvenient to move. In addition, there are many passengers in the carriage and there are no seats. In order to give the old man a rest, a passenger stood up and offered his seat through the persuasion of Master Shen. The old lady was very moved and said, "Thank you, there are still many good people." In a very simple sentence, Master Shen saw his responsibility and realized the importance of quality service. Another time, a passenger got on Master Shen's car at the railway station. He asked the passenger where he was going. The passenger only answered to Trade Street, but did not specify which station to go to. Based on years of sports car experience, he concluded that the passenger was from other places. After communicating with the passenger, I learned that this person came to Korea to find relatives, but only knew that the location was in Shangmao Street. The exact location is unknown, and it is already dark. The passengers are very anxious. Master Shen looked at the passenger's. After receiving the car, Master Shen took the passengers into a taxi and went back to the business street to look for it. Passengers with a little address in their hands, asking around, everything pays off. 1 hour later, I finally found the place where the passengers were going. The passenger took Master Shen's hand and tears filled his eyes. Relatives also asked him to stay at home for dinner to show his gratitude. Master Shen said "you're welcome" and left in a hurry. There are many such stories. The carriage is like a raging sea, which is directly related to the driver's words and deeds; The job of a bus driver is to go out with the stars or go home in the moonlight. Winter goes to summer, winter goes to spring. Xx drives bus No.46 on No.62, which is always as clean as new. In his work, he summed up the "five hearts" service method, that is, caring for the elderly; Be careful of children; Passion for foreigners; Treat the disabled with love; Be patient with impatient passengers; To a certain extent, the connotation of quality service has been improved.
Every family has a difficult experience, and everyone may face helplessness when making a choice. Xx, like everyone else, has to face the hardships in life. Between collective honor and personal interests, he resolutely chose the collective. In XX, his elderly mother was seriously ill. As the only child in the family, he should have spent more time serving the elderly at home, but entrusted his seriously ill mother to his sister to work and devoted himself to his work. The Spring Festival every year is a time when people come and go, but it is the busiest time on the bus front, especially in the days before and after the Spring Festival. On the 26th day of the twelfth lunar month before the Spring Festival in xx, XX's mother died unfortunately. Knowing this news, he was very sad, but he still supported the completion of the day's work and made proper arrangements for other work before he rushed home overnight to take care of his mother's affairs with his family. The Spring Festival is a day of family reunion and family happiness, but the xx family is immersed in deep sorrow. It stands to reason that, especially in rural areas, as the eldest son, he should help his father take charge of the overall situation of the family after his mother died, and it is the end of the year. Although the present life can't say that the Chinese New Year is like a passport, this year is a passport for the xx family and can only be spent by the whole family. He can't let go of Spring Festival travel rush Peak. He should have spent the first Spring Festival with his father and family after his mother died to show filial piety. However, considering the lack of 62 passers-by and drivers, young people want to go home for the New Year. In order to take care of the overall situation, he left convenience to other comrades. On New Year's Eve, he resolutely left home and joined his comrades who walked into the gate of China-Pakistan Company to rush to Spring Festival travel rush. After learning that xx's mother died, the company gave him a few days off to spend the New Year with his family at home. However, his sense of responsibility for his work prevented him from staying at home. He thinks he should throw himself into Spring Festival travel rush at once, because Spring Festival travel rush needs him very much. His wife also works in the public transport system, and she is very supportive of xx's behavior of taking care of the overall situation, and his family understands him very well.
As a * * * party member, Xx can set high standards and be strict with herself, persist in hard work and maintain the advanced nature of a * * * party member. He likes passengers very much and likes throwing cars. As soon as he walks into his car every day, he will devote himself to his work and serve the passengers with his sincerity. He has never complained about the service together for many years and won unanimous praise from leaders and comrades.
Model essay on the deeds of service pacesetter II
As a bank window staff, you should be able to clearly understand the importance of service, especially in the case of increasingly fierce competition in the banking industry, which reflects the soft power and competitiveness of banks to some extent. Xx is an ordinary teller in our bank. In the past year, this comrade has always put the interests of customers first in his post, served customers wholeheartedly, put all his energy into his post, adhered to the principle of customer first and customer first, and was warm and considerate to customers, civilized and polite, and fulfilled his post responsibilities, and his business continued to improve.
First, practice skills hard and strive for perfection.
"Excellent technology, excellent business and thoughtful service" is his motto in his work. As a newly recruited college student, he has never worked in a bank before, but he knows that as a window attendant, only excellent basic skills can improve the service quality. Therefore, he often uses his rest time to learn business theory knowledge and practice basic skills, consult modestly during the day and burn the midnight oil at night. Soon, his business speed and service quality are gradually improving. In just a few months, it won the second place in the business competition held by Daxinganling Rural Commercial Bank. Because of his diligence, he successfully passed this year's banking qualification examination, and deepened his grasp of basic banking knowledge while mastering business skills. In his mind, customers are God, and it is his goal to make all customers show satisfied smiles!
He not only practices hard and studies hard, but also helps other new employees seriously while making progress. His knowledge and skills are selflessly shared with his colleagues. Usually learn from colleagues, discuss with colleagues, learn from each other and make progress together. He knows that only by making progress with colleagues can the overall service level of the unit be improved.
Second, fine service warms people's hearts.
In today's fierce competition among major domestic banks, in order to win the favor of customers and maintain the reputation of banks, we must impress customers with sincere and simple feelings and "warm, patient and thoughtful" services, so that customers can feel truly cordial, convenient, safe and caring. From the day he became a teller, he kept looking for the gaps and deficiencies in service work and enhanced his consciousness of improving service work. In the details of service work, the pursuit of perfection. In daily work, we should start with answering the phone and answering customers' questions, strictly follow the service training of rural commercial banks, adhere to the requirements of "three tones", and adhere to standing service, smiling service and enthusiastic service. He always tries to figure out service skills, discusses service skills with colleagues, exchanges service experience, and insists on giving top priority to quality service. Finally, he has won unanimous praise from customers with his active and enthusiastic service mode, patient and thoughtful service style, quick and agile service efficiency and selfless dedication.
People often say: "service industry is the hardest thing to do these days", but xx has a tough will in his heart, and the more difficult things are, the better it is to do. Usually, he tries his best to help customers solve their difficulties. As a gay man, when he meets unruly customers, he can still smile, explain patiently and never blame customers, because he knows that service is the image of a bank and service is the foundation of its survival. Every time I hear a customer say, "Your service here is really good, much better than other banks, and I will come to you for business in the future", he has an indescribable joy in his heart.
Third, there is no best, only better.
"The service is endless. We can't provide the best service, but we can do better." He has always engraved this sentence in his heart, starting from receiving every customer and handling every business. With full enthusiasm, sincere service, patient answers and skillful skills, every customer will be satisfied and recognized after he handles business.
Service can not only be embodied in words, but also be promoted to the artistic level. Understand the customer's words and deeds, understand the customer's psychology, explore the potential value of customers, constantly find the gap from themselves and improve the service model. Because our bank is mainly oriented to the rural market, the customer's education is not very high, and our bank has very strict requirements for filling in documents. When he was the lobby manager, he took the initiative to fill out documents for customers. On the basis of not violating discipline, he scored more points for the client. Sometimes many people open accounts, but he still insists on warm service and forgets to have lunch. Everything he does is to get a customer's satisfaction and praise the company, which is his greatest gain. Now the service is to go abroad, not just to serve the company, waiting for customers to come to the door. He insisted on regular visits and took the initiative to introduce our business to merchants, which not only enhanced customers' understanding of our bank, but also established our image.
Xx is such a good comrade who is dedicated to the unit and the customer. He adheres to the principle of endless service, and constantly strives to bring quality service to every customer and leave the good image of the unit in the hearts of every customer.
Service pacesetter deeds material Fan Wensan
"Youth" is a beautiful word, but only struggling youth is beautiful youth, and only struggling youth is meaningful youth.
Xx, male, born in 1982, joined the work in 2006, and now works in the third branch of XX Local Taxation Bureau. Over the past five years, he has always been rooted in the front line of tax collection and management, enthusiastic, diligent and innovative, and has written a life without regrets with practical actions to serve taxpayers. He has been rated as an excellent civil servant for many times and commended by the Municipal Bureau. His tax service hall was rated as "+++++"by the Municipal Bureau, and was rated as "civilized window" by the municipal party committee and municipal government for two consecutive years.
Change the service concept and lead the service frontier with skilled business skills.
With the rapid development of economy and society, taxpayers' demand for tax payment from tax authorities has gradually increased. Xx feels that it is not enough to have enthusiasm and passion to serve taxpayers well. Simple smile and tea service can no longer meet the requirements of tax service and taxpayer's tax demand in the new era. Only by learning in practice, improving in learning, and having excellent professional knowledge and business skills can we be comfortable in tax collection. In this regard, he first aimed at changing the service concept and improving the service quality. Based on the working principle of "starting from the needs of taxpayers and ending with the satisfaction of taxpayers", through regular study and training, I participated in a series of activities such as "I do something for taxpayers", "I offer suggestions for tax service", "If I am a taxpayer" and "Tax service knowledge contest" to explore the source of active service. At the same time, he seized all the time to learn to charge, and spent all his spare time studying. During the day, he works in a middle school, and at night, he studies late into the night. Deliberate and understand carefully until you understand the essence and achieve mastery. In five years, he recorded 12 books only through research notes. In order to delve into business problems, he also learned the good practices and experiences of other units from the Internet, newspapers and other channels, and skillfully applied them in practical work. Hard work and sweat have brought fruitful results. He not only studied tirelessly, but also actively helped his colleagues and led them to carry out targeted job skills training. Under his influence and drive, the quality of a young tax collection and management team has been significantly improved.
The professional quality of being good at this way has inserted "wings" for him to do a good job in collection. On one occasion, a construction company went to the lobby to issue a project invoice. Because it involves subcontracting, everyone is carried away by deduction and software practice. With his profound professional skills, from analyzing deduction items to computer operation, he successfully solved this problem, saved valuable time for taxpayers and won their satisfaction. Since then, whenever there are controversial issues, everyone will invariably ask him for advice. There are many such things, and the skilled business skills lead the forefront of tax service.
Improve service quality and embody harmonious service in the whole process of refined management.
From June 5438, 2009 to February 2009, xx served as the assistant to the director of the branch office. Although his post has changed, his consciousness of serving taxpayers for a long time has not changed; His position has been promoted, but his demand for serving taxpayers has been deepening. He often visits taxpayers in enterprises and communities to keep abreast of taxpayers' opinions and suggestions on tax authorities' policy implementation, service attitude and clean government construction. At the same time, he carefully analyzed the distribution of tax sources and the taxpayer's operation under the specific economic situation, systematically analyzed the taxpayer's tax classification, industry and collection method, summed up experience, found the law, made clear the key points, targeted, tried every means to find tax growth points, made clear the direction of tax source control, selected the starting point of improving service measures, and improved the pertinence of services. In the process of dealing with various contradictions in tax collection and management, he always insists on convincing people with reason and emotion, telling taxpayers about policies and giving guidance, infiltrating management services into every detail of tax management, gaining taxpayers' understanding and support, and effectively improving the quality and efficiency of tax collection and management. Some people say that tax collectors and taxpayers are a pair of "enemies" and will never get along well. Although this sentence is one-sided, it fully shows that the relationship between the two sides is difficult to handle. But the managers, financial personnel and tax collectors of almost every enterprise managed by Chen Cheng became good friends with him. He always insists on measuring his management service level with the satisfaction of taxpayers, managing in service and serving in management. In May this year, Manager Wang of Tianshun Lighting Co., Ltd. went to Chen Cheng with resentment because he could not get the tax refund immediately, and wanted to vent. Chen Cheng received him warmly, not only patiently answering and explaining his related questions, but also finding relevant personnel to coordinate and solve them. Manager Wang said: "Although I can't get the tax refund today, you have taught me a lot of tax knowledge, and I admire your sincere service." For a long time, he has demonstrated the style of serving taxpayers with his enthusiasm and excellent business skills.
Along the way, he constantly won respect with his service, and gained wonderful results with his service, showing the elegance of contemporary young local tax collectors on the tax front.
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