Must understand and master all the work of this department and its rules and regulations. Understand the basic situation of this unit and the working standards and operating procedures of this department's customer service. Master the procedures, standards, requirements and precautions for cleaning and tidying rooms.
Understand the quantity, name and placement standard of furniture, equipment and service articles in different types of rooms. Master the collection, use and general maintenance methods of guest room furniture, equipment and service supplies. Understand the knowledge of health and epidemic prevention related to guest rooms, and understand the names, characteristics, properties, uses and usage methods of various cleaners and disinfectants. Understand the main contents of guest room safety work and safety prevention knowledge, as well as the performance and usage of fire fighting equipment and equipment.