After a day's travel, Miss Wang and her friends are very tired. When they were lying on soft beds, listening to melodious music, enjoying comfortable and luxurious interior decoration and recalling the whole process of staying in the hotel, Miss Wang said to her friends with satisfaction, "This is really the service of a star-rated hotel. Isn't that what we want? "

The analysis shows that this is the basic process for a guest who just entered the hotel. As a newcomer, Miss Wang is very satisfied with her first impression of the international hotel. What is satisfaction? Satisfaction is a feeling. In psychology, feeling is that people's understanding of objective things begins with feeling, and feeling is the basis of all complex psychological activities. Things act on people's senses with certain individual attributes. Through seeing, hearing, smelling and tasting, people produce the initial psychological process, which is feeling. Only on the basis of feeling can people make a more complex response to the overall attributes and relationships of real things, thus obtaining external information and making people feel something about objective things. Customers' understanding of service work also begins with feelings. It stimulates some emotions and consumption attitudes of customers. Emotional changes and consumption attitudes caused by feelings are the most basic consumer psychological phenomena of customers. Therefore, satisfactory service is often reflected in the nuances. International hotels have service staff to serve guests at any time from the moment they enter the hotel-check-in-to the moment they enter the room, so as to satisfy the guests. Especially for the first-time guests staying in the hotel, it is these subtle services that leave a deep impression on the guests and lay the foundation for the guests to come again, thus creating a feeling of "star hotel service", which is what the guests want.