1. Complaints Private education and training institutions can make complaints to local civil affairs bureaus and education bureaus.

2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the Education Bureau.

3. No matter what kind of education and training institutions violate the rules and regulations, they can complain and report to the 123 15 platform.

You can protect your legitimate rights and interests through judicial channels.

The refund of training institutions can generally be divided into the following situations:

1. If the students can't complete the study plan due to the reasons of the training institution, the students can ask for a refund or withdrawal, and the training institution will refund the remaining fees.

2. Before the training institution starts classes, if the trainees apply for a refund or drop out of the training institution due to force majeure, the institution may refund the remaining fees after deducting the handling fee according to the terms of the signed agreement.

3. The refund terms are generally subject to the signed agreement.

Before negotiating with the training institution for refund, collect basic information such as training contracts, payment vouchers, invoices and receipts to prove that the training institution does charge fees; Then summarize the reasons, consciously and emphatically summarize the evidence materials that need to be refunded, and roughly count the refund amount; Finally, protect your rights and interests through reasonable and legal means.