Interpersonal skills training includes communication skills, interpersonal cognitive skills and adjustment skills.

The content of interpersonal skills training mainly includes three aspects.

1, communication skills, including verbal communication and non-verbal communication skills. The former can be divided into written language communicative competence and oral communicative competence. Non-verbal communication ability includes two aspects: the ability to communicate with silent eyes, facial expressions, gestures and body movements. Ability to communicate by using static and silent body posture, spatial distance and dress.

2. Interpersonal cognitive ability. Including the cognitive ability of self, others and communication situations. The cognition of self and others mainly refers to the objective and accurate understanding and evaluation of individual external behavior, internal psychological state and personality characteristics, which is the premise and basis for improving the pertinence and effectiveness of communication.

Interpersonal communication is always associated with a specific situation, and the same communication behavior may convey different meanings and lead to different effects in different situations, so an accurate understanding of the situation is also an essential ability for successful interpersonal communication. How to avoid interpersonal cognitive bias, how to decorate self-image to leave a good first impression on others, how to make positive interpersonal attribution and so on.

3. Control skills, that is, the ability to choose the most appropriate communication strategy according to communication ability, communication object, communication situation and communication rules. For example, how to communicate with strangers, the skills of maintaining friendship, the art of criticism, the skills of praise, and the skills of resolving disputes.

Basic information

Communication is the blood of an organization's life and plays a vital role at all levels of the organization. This book is the perfect training tool for this important topic, and trainers and consultants can use it to improve communication within the organization.