1, warm and friendly:
When communicating with customers, the enthusiasm and self-confidence of salespeople can arouse customers' voices, make them believe what salespeople say and be willing to accept salespeople. Only in this way can we have the opportunity to introduce our products, get down to business and sell ourselves, then the goods can be sold.
2, neither humble nor supercilious:
Sales representatives should be modest to customers and firmly believe that their products and services have unique advantages and can bring benefits and value to customers. It is the equivalent exchange for customers to buy products with money. Some sales representatives subconsciously feel that they are inferior to customers, so sometimes the price is not everything, but we should grasp the customer's intentions.
3. Resolve:
People with a guilty conscience can easily believe all kinds of complaints made by customers in order to bargain in negotiations. They not only take this false complaint seriously, but also reflect it to their superiors. If there are too many people in the sales department, the sales manager will be surrounded by many false information.
4. Ignore setbacks:
There are few successful orders. For salespeople, setbacks and failures are commonplace. Excellent salespeople can quickly adapt to setbacks and continue to work hard. However, once a salesperson with fragile personality encounters setbacks, it is easy to lose confidence. "Once bitten, twice shy", the depressed mood will last for a long time, and some even collapse, which is a problem that sales often have to face and overcome.
5, eager to succeed:
Desire for success is a strong desire for high salary for salespeople, and contented people are not suitable for salespeople. Sales is a stressful profession, and salespeople will suffer rejection and failure constantly. Without a strong desire for success, they will not be able to inspire their ambition to break through many obstacles.
6. Competitiveness:
Successful salespeople also have a competitive personality, never give up in the face of setbacks and try their best to do business well. This kind of person also likes to compare with colleagues in performance, treatment and honor, and always wants to surpass others in all aspects. Being competitive is a positive psychological state for salespeople.
7, good at observation:
Salespeople need keen insight. We should not only listen to the voice, but also observe the body language of the customer, gain insight into the subtle psychological changes of the customer, understand the essential needs behind the customer's rhetoric, distinguish the real attempt behind the false objection, and seize the best time to sign the bill.
8, improvise:
Salespeople will meet strange people and things in the sales process, such as being inflexible and inflexible, which often leads to sales failure.