1. Marketing: Understand the basic theories and methods of marketing, including market positioning, target market analysis, competitor analysis, brand strategy, etc.
2. Project management: Be familiar with the basic principles and tools of project management, including the skills of project planning, implementation, monitoring and closing.
3. Data analysis: Have the ability of data analysis, be able to collect, sort out and analyze all kinds of data, find business opportunities and problems, and propose solutions.
4. Customer service: Learn how to provide quality customer service, including customer communication, complaint handling and after-sales service.
5. Communication and coordination: Have good communication and coordination skills, and be able to communicate and cooperate effectively with team members, superiors and other departments.
6. Innovative creativity: innovative thinking and creativity, able to propose novel operation strategies and activity plans to attract users' attention and interest.
7. Technical application: Be familiar with relevant technical tools and software, and be able to use various tools flexibly for business activities to improve work efficiency and effectiveness.
8. Laws and regulations: Understand the laws and regulations related to operations, including the Consumer Protection Law and the Cyber Security Law. , and abide by relevant laws and regulations to carry out business activities.
Mastering these professional knowledge in an all-round way can help you achieve better results in the field of operation and better cope with various challenges and opportunities.