Summary refers to the written materials that analyze and study the experience or situation at a certain stage of work, study or thought and make regular conclusions, which can make us more efficient. So review well and write a summary. So how to write a summary in a new way? The following is a four-point summary of my work in the property management company, hoping to help everyone.
Work summary of property management company 1 1. Work in the first half of the year:
(a) Integrated management
Comprehensive management service is not only the pioneer and banner of property management, but also the central station and liaison office of the owner and the property management service contract, which undertakes the important mission of communication, coordination, feedback, implementation, supervision, reporting, processing, disposal and statistics.
1) The company already has the second-class qualification grade of the enterprise, and is currently preparing to upgrade the materials with the first-class qualification.
2) Complaints and suggestions. In response to the complaint, the relevant departments of the company immediately coordinated the rectification, summed up the experience and lessons in time, and fed back the rectification and treatment results to the owner through on-site return visits. While doing a good job of explanation, they further listened to the opinions of the owners and got their understanding.
3) Maintenance report. According to the actual situation, the customer service department will follow up the contents and problems of community maintenance in time and establish relevant files in time. There are no effective complaints caused by maintenance.
4) Receiving, sending and archiving management of documents. File management is also one of the daily work of the property management office, including property service data, company internal data, contracts and agreements, etc. Clerks classify and file documents, and improve the data catalogue filing.
5) Enterprise employee training. Employees carefully study the quality manual, program documents and reception etiquette formulated by the management office, improve the service process in their daily work, and make the work of the department more standardized. Managers have obtained professional qualifications and certificates. The company has stepped up the training of employees' job skills and professional ethics, created conditions to provide employees with opportunities to learn professional skills, and strengthened communication with various departments, so that employees can enhance their professional knowledge, understand the work dynamics, and correctly handle various contradictions and problems.
6) The company and the customer department of each management office set up publicity boards in eye-catching positions to announce property management-related information such as property charging items and standards, so as to facilitate the owners to understand the legality and transparency of property company charges.
7) The company system requires employees to wear company dress and work number plate.
(2) Engineering maintenance
The good running state and maintenance management of public facilities and equipment in the community are based on the takeover, acceptance and operation stages of the community, so we have implemented the following management measures:
1) Pre-acceptance of facilities and equipment in the whole community (such as equipment quantity, installation location, equipment integrity, equipment testing and equipment acceptance, etc.). With the supervision and cooperation of the installation engineer, the construction party has completed two-thirds of the rectification works.
2) Make ledger registration for the facilities and equipment of the whole community. Copy nameplate model, current, control range, etc. In terms of equipment, the electrical shunt switches in the whole community are numbered, the wiring pile head in each electrical box is fixed, and the inspection system and inspection table of the computer room are established; Formulate central air conditioning operation procedures and operation record forms, and number and distribute all system equipment; Make equipment maintenance record; Observe the total energy consumption of the community in real time, make a good record of electricity and water consumption, and do a good job of energy saving and consumption reduction.
3) Because the equipment is in the running-in stage, the use situation is different from that in the normal stage, and faults occur from time to time. Therefore, the management office has strengthened the coordination and communication with relevant units, conducted a special discussion on the existing problems, and adjusted the management focus according to the actual situation. The operation performance of the equipment put into use through hard work has been greatly improved.
4) Implement the system of regular inspection of equipment, so that the procedures of equipment inspection and maintenance are put on the wall, and the maintenance personnel regularly carry out inspection work and record the inspection work, which basically achieves the purpose of finding and handling public equipment problems in time.
5) Arrange the maintenance department to check the electrical fire-fighting facilities and other facilities and equipment of the community irregularly every day, conduct a comprehensive investigation, and report to the maintenance department in time when problems are found; Every day, the personnel of the quality management center conduct a comprehensive inspection of the fort, slope cutting and garage in the management area. If cracks, subsidence, looseness and other engineering problems are found, they should contact the project department of the development company for rectification and notify the owner to pay attention to safety as soon as possible.
6) The lightning rod of the house in the property management area has been tested, and the problems found have been reported to the rectification in time, and the warm reminder board of the community has been made and installed to ensure the safety of the owner's house and the owner.
7) Do a good job of daily repair.
(3) maintaining public order
1) Strictly implement the access system for foreign construction workers, and regularly set up posts to clean up the decoration area, which greatly improved the effectiveness of safety management to a certain extent, and avoided the safety complaints caused by decoration construction workers, and achieved good results.
2) Strengthen the supervision of the entry and handling of decoration materials. To enter a residential area, you must apply for registration of materials according to regulations. The order maintenance departments of all links shall conduct effective on-site supervision, and the materials will stay overnight in public, which will damage public facilities and sanitary environment, and the illegal use of elevators during handling can be dealt with as soon as possible.
3) Strictly implement the management system for the entry and exit of personnel and goods. The certificates of construction personnel and the entry and exit of other personnel must cooperate with the inquiry and registration, and the goods going out must be checked by the "Exit Card" signed by the regional unit before being released. The strict implementation of these management systems ensures the institutionalization and order of goods entering and leaving the community.
4) According to the requirements of the fire control management system, the Order Maintenance Department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every half month to ensure that the fire fighting equipment is in good condition. At the same time, conduct a comprehensive self-examination of fire hazards in the whole community, notify all regional units of the community in writing to rectify the discovered safety hazards, mobilize all owners of the community to strengthen fire protection knowledge training, set up fire commissioners, implement the effectiveness of fire emergency plans, and organize fire simulation drills.
5) Order maintenance personnel should wear uniform signs, dressing the and code of conduct when taking up their posts, so as to form a good working environment.
6) The personnel of the Order Maintenance Department are on duty 24 hours a day, and the patrol members patrol the designated area at the specified time, and make patrol records. Community monitoring system and other technical facilities are in good condition, and data storage is timely and complete.
(4) Environmental management
The company has established strict cleaning procedures and inspection system. The cleaning supervisor arranges the cleaning work in relevant areas every day, and carries out inspection and rectification work. At the same time, we carried out special clean-up work, and no safety accidents occurred due to inadequate clean-up work.
1) In order to carry out the work more effectively, the clean areas are divided carefully and reasonably. Combined with the actual situation of the community, the contents and assessment standards of cleaning work are formulated, and the work of cleaning staff is supervised and managed. Cleaning the unoccupied areas of the community and centralized cleaning of the doors of all buildings have created a good living environment for the owners and won unanimous praise from the owners. Take advantage of the natural conditions in rainy days to clean up the outdoor areas left over from the previous construction, clean up the underground garage and clean up the fire fighting system. Centralized cleaning and maintenance of all street lamps and sewage pipes in the community, and regular cleaning.
2) After each building is delivered to the owner, the management office will be responsible for the cleaning and land reclamation of each building. While carrying out daily cleaning work, the cleaning post successfully completed the cleaning and land reclamation of each building, laying a solid foundation for the later environmental sanitation management.
3) Inform the owner of the matters needing attention on the bulletin board or bulletin board in the residential area and timely replace the latest matters, including the cleaning of advertisements on the roof of residential houses, the installation of external wall tiles, and the installation of air conditioning units.
Second, the existing shortcomings and the work plan for the second half of the year
Although we have made some achievements in property management in 20xx years and won many praises from the owners, we know that there are still many shortcomings to be improved and strengthened.
First, the overall quality of managers is uneven, some of them have a weak sense of service, and their practical ability needs to be improved.
Second, communication with the owners is not enough, which should be strengthened in the future work.
Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.
Fourthly, there are still some problems in safety management, such as unstable mentality and insufficient working strength, which need to be improved in practical work.
Fifth, we often carry out targeted, practical and interesting knowledge lectures and cultural activities in the community, enrich the spiritual life of residents, advocate the civilized fashion of "helping each other", and guide community residents to actively participate in public security and fire control work.
In view of the above problems, we will learn from experience and lessons in the second half of the year, and strive to improve employees' service skills and management level, and do a better job. Constantly improve their own property management level, constantly improve the management system of the community, and make contributions to the peace and stability of the community and the development of the company.
Third, suggestions for property management
1. Further strengthen the management of illegal construction and decoration.
2 to further strengthen the guidance, supervision and management of the industry committee. It is necessary to strengthen the guidance to industry committees, do a good job in the establishment, transition and daily management of industry committees, strengthen business training, handle the relationship with neighborhood committees, and really help communities to form a team of industry committees with high quality, strong credibility and performing their duties according to law.
3. Strengthen the publicity of property management related laws and regulations such as Property Management Regulations, Property Law, Contract Law and Decoration Management Measures, so that residents can be familiar with property management, understand property management, and accept and support property management.
4. Summarize and promote the new methods and good experiences of residential property management in time.
Over the past year, with the care and help of the organizations and leaders at all levels of the real estate office and the understanding and support of all the brother units, the management team and all the staff of the property management office of Changxin Community have made unremitting efforts to achieve the goals set at the beginning of the year. Xx residential property management office's work in xx years is summarized as follows:
I. Operation and management
Perfecting various rules and regulations and establishing internal management mechanism, the management team of the management office always regards improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for sustainable development in the future. To achieve this goal, quality service is the fundamental foundation. Therefore, based on the principle of seeking truth from facts, we have established a series of rules and regulations to meet the needs of market economy development and company development, and strengthened inspection and implementation, so that all work can be carried out steadily in a planned, orderly, well-founded and purposeful manner. At the same time, adhere to the principle of "people-oriented, honest service", improve service attitude, improve service quality, "think about what the owners think and worry about what the owners are anxious about", and all kinds of service personnel earnestly perform their duties, be conscientious, warm and polite, be fair and honest, deal with the owners' repair reports and complaints in time, and safeguard the legitimate rights and interests of the owners.
In view of the special situation of business households in the subsidence area, a series of service measures have been formulated: insisting on charging residents the minimum property fee standard of 0.2 yuan/m2/month, and making the income and expenditure of property service fees public. For the maintenance work that does not belong to the scope of property management, if the construction unit does not maintain it in place, the management office will also give free maintenance in time and make public the telephone number of property maintenance. The management office provides services for the owners in strict accordance with the contents of the property service contract, standardizes the property service charges, provides services with consistent quality and price, eliminates the phenomenon of "irregular charges, unfulfilled promises and inadequate services", and improves the integrity of the industry.
Second, the collection of property management fees.
The management office is United and pragmatic, and the service awareness has been significantly improved. Only by continuously improving the service quality can the property company meet the needs of merchants and owners in a limited way, increase the property income steadily and establish a good corporate image. Through the sweat of all the staff in the management office, the work of xx community in the first half of the year was solid and fruitful. In xx, * * * charged a property management fee of more than 260,000 yuan, of which the property management rate of Changxin Community Phase II exceeded 70%, and the property management rate of outlets also exceeded 50%. Property management personnel go deep into every household, listen carefully to the opinions and suggestions of residents, and actively adopt and improve them.
Third, the specific maintenance work
In the basic construction and maintenance of the residential area, the maintenance class of the management office actively responded to the instructions of the management office leaders and the company, worked hard to complete various tasks, and took the temporary problems seriously. In the following year, the repair calls of the management office continued every day. However, the comrades in the maintenance class always have a fiery heart. They have not stopped working because of their vacation, nor have they delayed their work progress because of the hot weather. No matter whether you go to work or get off work, day or night, everyone rushes to the scene as quickly as possible and finishes it seriously. At work, no matter how dirty and tired they are and how late they work, they have no complaints. Over the past year, the maintenance class has handled more than 20xx items of various types of maintenance, ensuring a comfortable and safe living environment for residents in the community.
Xx was a year of rapid development and fruitful results for the company. Both the operating efficiency and corporate brand have been fully recognized by the society, market and business households, and the company leaders have been highly praised by the society for their outstanding contributions. As employees of Yuanfeng Property, we are deeply proud and confident. Of course, we also have pressure, that is, the requirements of the company's rapid development for the management office and the quality requirements of the company's brand for the property management service brand.
New goals, new tasks and new challenges. Facing the opportunities and challenges, we have reason to believe that with the company's support, care and help, and through the sincere efforts of all employees, Qi Xin's concerted efforts and pioneering spirit, Yuanfeng Property Changxin Community Management Office will have a bright future. With the development of the company, Yuanfeng Property Management Company and all its employees will get greater development, realize the value of the company and its employees, and realize the sustainable development of the company's economy and employees' careers.
Work Summary of Property Management Company 3 Since I transferred to xxx Property Management Office this year, I have worked hard to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled my duties and successfully completed various tasks. The following is a summary of my work:
First, consciously strengthen study and strive to adapt to work.
It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.
Second, focus on their jobs and earnestly perform their duties.
(1) Do financial work patiently and meticulously. Since I took over the financial work of xxx management office for one year, I have carefully checked the financial books of the previous year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the balance of payments and the realization of profit targets.
First, do a good job of every incoming and outgoing account. I will record and register every entry and exit of the most comprehensive reference website according to the financial classification rules. At the same time, carefully check invoices and bills, and do a good job in bill management.
The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.
The third is to collect service fees in time. Combined with the reality of xxx, on the basis of further understanding and mastering the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. 20xx annual service fee has been paid in full.
The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.
(2) actively do a good job in copywriting management. I have been mainly engaged in office work for a year, and soon got used to xxx's copywriting management, mainly in the following two aspects:
First, data input and file arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.
The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.
(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I mainly did the following two aspects:
First, do a good job in the daily maintenance of community greening.
The second is to carefully check and accept the handover.
Three. Main experience and gains
I have worked in xxx for one year, completed some work and made some achievements. To sum up, I have the following experiences and gains:
(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.
(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.
(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.
(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.
Fourth, there are shortcomings.
Due to lack of work practice and relevant work experience, the work of 20xx has the following shortcomings:
(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;
(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;
(3) The greening work situation is grim, and community greening management needs to be strengthened.
Verb (abbreviation for verb) What to do next?
In view of the shortcomings in the work of 20xx, in order to do a good job in the new year, the following aspects are highlighted:
(1) actively coordinate with xxx company and the owner to further straighten out the relationship;
(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;
(3) Managing money and accounts, and controlling current account expenditures;
(4) Do everything possible to manage the canteen and handle the relationship between cost and food;
(5) Do a good job in greening and maintenance of residential areas.
Work summary of property management company 4 65438+ 10 20xx On June 8, my property management company entered the third phase resettlement community. Over the past year, all employees of our company, Qi Xin, have made concerted efforts, been brave in struggle and innovation, further improved the management and service quality of the company, and achieved gratifying results: an excellent property management team was established, and a scientific management model and advanced management concepts and methods were created. Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.
Strategically change the concept of property management.
Since the establishment of our property management company, the management concept has undergone a profound change from management to service, abandoning the attitude of being a manager in the past and advocating a brand-new service concept of serving and educating people and putting owners first. Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.
brand building
Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.
First, take effective measures according to iso system.
At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.
Second, form a quality system centered on customer satisfaction.
Since the company settled in, it has always focused on customer satisfaction and the supremacy of owners, further confirming the company's owner-centered business service concept. In the future, the company will continue to implement and improve service quality and improve service performance.
Three, the establishment of Tian Jian property zero defect target.
After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.
inner management
I. Human resources
Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees versatile and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.
At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.
Second, rules and regulations.
At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. According to the principle of taking law as the basis and abiding by contracts, our company soon promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.
Third, maintenance
At the beginning of the residential construction last year, due to the hasty construction period, five apartments were built at an extraordinary speed, but the high-speed construction of houses made it difficult to maintain after taking over. Since last year, our technical maintenance department has received more than 42 maintenance orders from owners. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our company has promised that minor repairs will not last overnight and major repairs will last three days. However, because various facilities are still under warranty, our company is still unable to complete many maintenance projects. But our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. In the case that the maintenance manufacturer failed, it took our company's maintenance personnel six days and six nights to complete all the adjustments and solved the owner's complaints with practical actions. Recently, our company replaced more than 20 lamps and cannons, more than 30 faucets and dozens of flushing valves in four apartments at one go, making the maintenance rate of supporting facilities in apartments reach over 98%.
Fourth, safety.
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