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Do waiter training or something? How to respond politely when a guest asks you to bring tea and water?
First, personal etiquette

(1) instrument?

Instrument refers to a person's appearance, which is the external expression of a person's mental outlook. A person's hygiene habits, clothes and their formation and maintenance.

Is there a close relationship between dignified and generous appearance?

1. Hygiene: Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful you are, how luxurious your clothes are, if

Covered with dirt and smelly, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits.

Be sure to go to bed, get up, wash your face and feet, brush your teeth in the morning and evening and after meals, wash your hair and bathe frequently, pay attention to neat appearance and change clothes frequently. be not in/be dead

"Clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. , these behaviors should be

should

Avoid others, otherwise, it is not only indecent, but also disrespectful to others. When talking with people, keep a certain distance and keep your voice down.

It's too big. Don't spill it on the population.

2. Clothing: Clothing reflects a person's cultural quality and aesthetic taste. Specifically, it should be natural.

Decent, harmonious and generous, but also abide by some established norms or principles. Clothing should not only adapt to its own specific conditions

Should, and must always pay attention to the objective environment and occasions for people's dress requirements, that is, dress should give priority to time, place and

Objective: To keep harmony with time, place and purpose in all aspects of dressing.

(2) Can you talk?

As an art, speech is also an important part of personal etiquette. ?

1, courtesy: be sincere and kind; The sound size should be appropriate, and the tone should be peaceful and calm; Respect others.

2. Terminology: honorifics, words expressing respect and courtesy. Such as "please", "thank you" and "sorry",

The word "you" in the second person. The first meeting was "long heard"; Long time no see; Please criticize it as "teaching"

"; Trouble others call it "disturbing"; Seeking convenience is "borrowing light"; Ask people to do things, such as "please". Efforts should be made to develop this kind of use.

The habit of honorifics. At present, the polite expressions advocated in China are ten words: "hello", "please", "thank you" and "right?"

Get up "and" goodbye " These ten words embody the basic language form of speaking civilization.

(3) etiquette?

1, Conversation posture: Conversation posture often reflects a person's character, cultivation and civilized quality. So, in conversation, first,

First, both sides should face each other squarely and listen to each other. They shouldn't look around, read books and newspapers, look tired and yawn. Otherwise, it will

Give the impression of being absent-minded and arrogant.

2, standing posture: standing posture is the most basic posture of people, is a static beauty. When standing, the body should be perpendicular to the ground and the center of gravity should be.

Put it on the palms of your front feet, hold your chest and abdomen, award it, raise your head and relax your shoulders. Arms naturally droop or cross in front of the body, eyes

Eyes straight, smiling. Do not bend your neck, waist, legs, etc. When standing. On some formal occasions, it is not advisable to put your hands in your trouser pockets.

Or cross your chest, don't make some small moves subconsciously, which not only looks stiff and gives people a feeling of unconfidence, but also,

Also lack the dignity of etiquette. ?

3, sitting posture: sitting is also a static shape. A dignified and elegant sitting posture will give people an elegant, steady and natural aesthetic feeling.

. The correct sitting posture should be: straight back and relaxed shoulders. Women should put their knees together; Male knees can be separated, but not crossed.

Large, generally not more than shoulder width. Put your hands naturally on your knees or on the armrests of your chair. On formal occasions, be gentle when you sit down.

Be dignified and steady when you get up. Don't go up and down, it will make the tables and chairs ring and create an embarrassing atmosphere. No matter what sitting posture, the upper body is

Stay upright, as the ancients said, "sit like a clock." If you insist on this, no matter how you change your posture, you will

It will be beautiful and natural. ?

4. Walking posture: Walking is the main action in people's life, and walking posture is a dynamic beauty. "Walking like the wind" means using public water.

Describe a brisk and natural gait. The correct walking posture is: light and steady, chest raised, shoulders relaxed, eyes straight, face straight.

Smile and swing your arms naturally. ?

Second, meet etiquette?

1, shake hands: shaking hands is an important way to communicate ideas, exchange feelings and enhance friendship. When shaking hands with others, look.

Look at each other, smile, don't be absent-minded, look around, don't wear a hat and gloves to shake hands with others. Under normal circumstances

Do not shake hands for more than 3 seconds in the morning. You must stand up and shake hands to show respect and courtesy to others.

Shaking hands also pays attention to a certain order: generally, it pays attention to "the person who respects will decide", that is, waiting for the lady, the elder, the married person and the person with high status to extend.

After the hand, men, mistresses, unmarried people and those with lower positions can reach out and echo. If a person wants to shake hands with many people, the polite order is: elder first, younger generation first, host first, guests first, superiors first, subordinates first, ladies first, men first.

2. Bowing ceremony: Bowing, which means bending down to salute, is a polite way to admire others. Pay attention to your eyes politely before bowing.

Look at each other to show respect. When bowing, you must stand at attention and take off your hat. Seriously, you can't eat anything in your mouth.

Bow and say things that have nothing to do with salute.

3. Greeting: Greeting is a silent greeting etiquette, which is often used by people you know to say hello in social situations. In the social field

In the stand, people often wave, bow and take off their hats to show friendship.

Third, * * * etiquette.

(1) Etiquette in Specific Public Places

1. Theater: The audience should be seated as soon as possible. If your seat is in the middle, you should be polite to the person sitting.

The caller motioned for him to let himself through. When you give up your seat, you should face it head-on, and never let your hips face others.

Very rude. Pay attention to dress neatly, even if it is hot, it is unsightly to be naked. Never in the theater.

Yelling, laughing and fighting, and don't use the cinema as a snack bar. After the performance, the audience should leave in an orderly way.

Don't push.

2. Libraries and reading rooms: Libraries and reading rooms are public learning places.

(1) Pay attention to neatness and obey the rules. T-shirts and slippers are not allowed in. When sitting, don't leave a seat for others. cheque

When reading the catalog card, don't turn it over or tear it off, and don't scribble on it with a pen. ?

(2) Keep quiet and sanitary. Walk lightly, don't talk loudly, and don't eat food with sound or shells.

(3) Books, tables, chairs and benches in libraries and reading rooms belong to public property, so we should take good care of them and don't depict them at will.

Destroy?

(2) Ride etiquette?

1. Cycling: We must strictly abide by the traffic rules. No red lights, no umbrellas, no chasing, no twists and turns.

Don't take people by bike. When the old, the weak, the sick and the disabled are slow to move, they should understand and take the initiative to be polite.

2. By train or ship: In the waiting room, keep quiet and don't make any noise. When you get on the bus or board the ship, you should

Line up in turn, don't rush and bump. Don't spit everywhere, throw scraps of paper and peels, and don't let

Children urinate everywhere.

3. By bus: When the bus arrives at the station, you should queue up in turn and take good care of women, children, the elderly and the sick and disabled. Last/better/previous/last name

Don't grab the seat at the back of the car, and don't put anything on the seat to occupy the seat for others. When you meet an old, weak, sick, disabled, pregnant and pregnant baby.

Guests should offer their seats.

(3) Travel etiquette?

1. Sightseeing: All tourists should take good care of the public property in the tourist area. Public buildings, facilities and cultural relics

Traces, even flowers and trees, cannot be destroyed at will; Don't scribble, scribble or carve on columns, walls, monuments and other buildings; no

Spitting and urinating everywhere, polluting the environment; Don't throw peels, scraps of paper and sundries.

2. Hotel Accommodation: Passengers staying in any hotel should not make any noise in the room, so as not to affect other guests. suit

Waiters should be polite and thank them for their service.

3. Dining in a restaurant: respect the work of the waiter, be modest and polite to the waiter, and wait patiently when the waiter is too busy.

Wait, don't knock on the table or bowl, and don't shout. For the waiter's mistakes in work, we should raise them in good faith, not in cold words.

Irony. ?