In fact, in the process of communication between people, as long as certain communication skills are used, different opinions and opinions can be dissolved and knowledge can be established. When * * * knowledge comes into being, the charm of career will naturally be manifested in the cultivation of good communication skills and interpersonal relationships, which are not all innate. In the process of managing "people", we certainly have the opportunity to learn communication skills, so we should seize every opportunity to learn. Here are some codes of conduct for effective communication:
First of all, a confident attitude
Generally, people who are quite successful in business don't follow the trend or follow Nuo Nuo, but they have their own ideas and styles, but they seldom shout, abuse others or even argue. They know themselves very clearly, and they have confidence in themselves. Their similarity is self-confidence and they have a happy life. Confident people are often the best communicators.
Second, be considerate of other people's behavior.
This includes "understanding each other" and "expressing yourself". Understanding means putting yourself in others' shoes and understanding their feelings and needs. When we want to show consideration and care for others in the process of running the cause of "people", we must put ourselves in others' shoes. Because of our understanding and respect, the other party is relatively considerate of your position and goodwill, so make a positive and appropriate response.
Third, prompt the other party appropriately.
If the reason of contradiction and misunderstanding comes from the forgetfulness of the other party, our tips can make the other party keep its promise; On the other hand, if the other party intends to break his promise, it means that we have not forgotten things and hope that the other party will keep its promise.
Fourth, tell each other directly and effectively.
When sharing his successful negotiation experience, a well-known negotiation expert said: "I often start with' I feel' (say my feelings) and' I hope' (say my requirements or expectations) in various international negotiation occasions, and the results are often extremely satisfactory." In fact, this kind of behavior is to tell each other what we want and feel. If you can tell the person you want to express directly, it will effectively help us build a good interpersonal network. But remember "three don't talk": don't talk when the time is not right; The atmosphere is not suitable for talking; Don't talk about inappropriate objects.
Five, make good use of questions and listening.
The act of asking and listening is used to control yourself so that you don't infringe others, so as to safeguard your rights. Especially when the other party acts, is silent or hesitates, you can ask the other party's real thoughts, understand the other party's position and the other party's needs, wishes, opinions and feelings, and induce the other party to express their opinions by actively listening, so as to have a good impression on yourself. An excellent communicator is absolutely good at asking questions and actively listening to other people's opinions and feelings.
A person's success depends 20% on professional knowledge, 40% on interpersonal relationships, and the other 40% needs the help of observation. Therefore, in order to enhance our personal competitiveness and achieve success, we must constantly use effective communication methods and skills to communicate effectively with people at any time. Only in this way can you succeed in your career.