Summary of workplace communication skills (1) Be good at using polite language.
Politeness is the exposure of respecting others' feelings, and it is the conductor of mutual affinity between the two sides in conversation. People have a strong sense of politeness. There is an excellent conductor who always leaves the bus. Please. The word comes first. Thanks? End of word. Please give up your seat and take care of this lesbian with a baby. ? When someone offered his seat, he immediately said to the person who offered his seat. Thank you. ? Another example is:? Please show me your monthly ticket:? And said:? Thank you. Please keep your monthly ticket. ? In this way, the passengers in the whole carriage feel warm and harmonious. Under his infection, no one quarreled and grabbed seats.
Workplace communication skills (2) Please don't forget the purpose of the conversation.
The purpose of the conversation is nothing more than the following: to persuade the other party to correct some shortcomings; Ask each other a question; Ask the other party to complete a task; Understand each other's opinions on the work; Familiar with each other's psychological characteristics and so on. To this end, we should prevent the conversation from deviating from the subject.
Workplace communication skills (3) Listen to the conversation patiently and show interest.
When you speak, you should be good at using your posture, expression, interjection and interjection. For example, smiling and nodding your head will make the conversation more harmonious. Don't glance left and right, be absent-minded, and don't look at your watch and stretch from time to time.
Workplace communication skills (4): Be good at reflecting each other's feelings.
If the other side of the conversation is particularly sad and upset because of something, he should show understanding first. I can understand your feeling. If I were you, I would do the same. ? In this way, the other person will feel that you respect his feelings and will form an atmosphere of sympathy and trust, thus making your suggestion easy to work.
Workplace communication skills (5): Be good at equating yourself with each other.
Humans have faith? One of our own? An experienced speaker always matches his tone, volume and rhythm with the other person, and even tries his best to give the other person a sense of psychological compatibility in his sitting position. For example, sitting side by side is more psychologically resonant than sitting opposite. Sitting straight is more respectful to others than sitting sideways.
Workplace communication skills (6): Be good at observing each other's temperament and personality.
If and? Gary? When different types of people talk, they will find that their emotions are very strong and their inner activities are obvious; With what? Mucoid? When people of different types talk, they will find that the other person is reserved and has deep feelings; When you talk to someone who is always careless, you will find that the other person is caring and careless. According to different temperament and personality, different ways of talking are adopted.
Workplace communication skills (7): Be good at observing each other's eyes.
In nonverbal communication, eyes play an important role. Eyes are the windows of the soul, which can best express thoughts and feelings and reflect people's psychological changes. Happy eyes are bright, sad eyes are dull; When paying attention, keep your eyes open; When you are surprised, you are dumbfounded; When men and women fall in love, they look at their eyes; A strong man does evil, but his eyes show evil light
People's facial expressions; Of course, you can laugh without smiling, but as long as you look carefully, you will find that your eyes won't? Laugh? . In other words, people's eyes are hard to fake, and all psychological activities of people will be revealed through their eyes. Therefore, the speaker can understand and master people's psychological state and changes through subtle changes in eyes. If the other person looks at you with his eyes, it is generally a sign of your attention and concern; If you don't even look at your clothes, it means contempt; If you squint, it means unfriendly feeling; If you glare, it means a kind of hatred; If you tell a lie and feel guilty, you will often avoid it.
Workplace communication skills (8): Stress is the first priority.
We should be good at overcoming the initial effect in social cognition. And this initial effect is well known? Prejudice? . Some people have the ability to deliberately create a good first impression and hide their true colors. Therefore, we should hold an objective and critical attitude in the conversation, not just from the impression.
Workplace communication skills (9): Don't preach to others.
Several young people got on the bus without buying tickets, and eloquently said that we are unemployed young people and have no salary, so Jiang, an excellent conductor, told them. It's a trivial matter to buy a ticket with 50 cents and 10 cents, but your reputation is ruined and no amount of money can buy it back. This sentence made several young people blush and finally made up the tickets. Imagine what would happen if there was a tit-for-tat quarrel or cold tide and hot irony?
Workplace communication skills (10): eliminate the other person's catering psychology.
During the conversation, due to some motives, both sides showed insincere, capricious or dubious and worried. To this end, we should try our best to let the other person know our attitude in the conversation: we are interested in the real situation, but we are disgusted with pandering and flattering words, so as to get more real and reliable information from the conversation.
Workplace communication skills (1 1): You should be good at responding to slanderous conversations.
It is said that Molotov, the first foreign minister of the Soviet Union, was born into a noble family. On one occasion, at the United Nations General Assembly, a diplomat of the British Labor Party challenged him, saying: You are from a noble family, and my ancestors were miners. Who can represent the working class Molotov and say unhurriedly: Yes, we all betrayed our families! ? The foreign minister of the Soviet Union did not make a long rebuttal, but only used one sentence, which was so eloquent and admirable.
Workplace communication skills (12): Good at choosing conversation opportunities.
A person's conversation in his own or familiar environment is more convincing than that in others or unfamiliar environment; For this, he can use it in his spare time? Home court advantage? You can also speak in the unsuspecting natural psychological state of others, even if it is only a few words, you may get unexpected gains.
Workplace Communication Skills (XIII): Matters needing attention in conversation
Don't use easy-to-understand words, outdated words or professional vocabulary. These words will not leave a good impression on others, but will only make others feel bored.
Don't do something annoying. For example, don't look into each other's eyes when you speak, but look at whether there are others behind you or around you, which is more important and worth talking to. Or stare at other people's clothes and chat casually.
Don't use slang commonly used by people much younger than you, and don't mix foreign languages.
Don't talk about a topic for too long. A topic, like a room, needs constant ventilation.
Don't laugh at others as soon as you walk in front of them. I bet you forgot my name. .
You should also be good at paying attention in conversation. If the other person is anxious, maybe he has other things to do, but he doesn't interrupt you out of courtesy, then he should stop talking at once.
10 workplace communication skills 1. listen attentively
Listening carefully is the best way to be a good communicator.
By actively listening to others, you can more easily understand what others want to say and give appropriate feedback.
2. Nonverbal information exchange
Your body language, eye contact, gestures and tone can add color to the information you want to express.
When you are talking, pay more attention to the nonverbal characteristics of others.
Because usually, nonverbal features convey a person's true thoughts. For example, if the other person doesn't make eye contact with you, he/she may feel shy or try to hide the truth.
brief and clear
Try to be concise when expressing your personal thoughts. Think about how to say it before you express it, so as not to over-express it and confuse your audience.
Friendly to others
A friendly and humane way of asking questions, or just a smile, can promote an open dialogue between you and your colleagues. Whether it is face-to-face communication or written communication, it is important to be able to do this. When you can do this, please attach it to the beginning of the email sent to colleagues or employees. Have a nice weekend! ? In this way, it can make the email lively and make the recipient feel more pleasing to the eye.
be sure of oneself
When you communicate with others, it is very important to maintain confidence. Self-confidence can convince your colleagues to follow your ideas. Please make sure that you always listen and empathize with others.
Step 6 be absorbed
Even if you disagree with your boss, colleagues or employees, you should understand and respect their views. What should I say? It's as simple as that: I understand your starting point? Show that you are listening to them and respect their views.
7. Open your mind
Excellent communicators can meet any kind of dialogue with a flexible and open mind. Listen and understand other people's views with an open mind, instead of just letting information pass through your mind.
8. Respect others.
When you can respect the opinions of others, people will be more willing to communicate with you. Simple gestures, such as saying the other person's name, making eye contact and actively listening when others are talking, can leave a good impression on the other person.
9. Feedback
Knowing how to give and receive feedback properly is also an important communication skill. Managers and supervisors should also provide constructive feedback to employees through various channels, which may be through email, telephone interviews or weekly status updates. Giving feedback also means giving praise, simple words such as? You did a good job. ? It will give great work incentives to employees.
Similarly, you must know how to accept and even encourage others' feedback. Listen carefully to others' feedback. If you are not clear about individual questions, you can ask a few clear questions and then try to practice these feedback.
Use appropriate communication media.
Another important communication skill is to know how to choose the right communication medium. For example, some serious conversations (layoffs, salary adjustments, etc.). ) It's best to talk face to face. You have to think about who you want to communicate these problems with. If they (such as your boss) are busy, you may be able to communicate with him by email. Others will appreciate your considerate communication style and be more willing to give you a positive answer.
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