Work summary is a comprehensive and systematic general inspection, general evaluation, general analysis and general research on the work for a period of time, analyzing the shortcomings of achievements and drawing lessons from them. Let's take a look at the summary of the company's health and cleaning work, hoping to help everyone.
Over the past year, under the unified leadership of the company, through the joint efforts of department employees, we have completed various cleaning tasks arranged by the company. Based on the service concept of "serving with heart and striving for first-class", our cleaning department has done every job well and has also been recognized by superior leaders and owners. The work of the cleaning department in the past year is now reported as follows:
First, improve the quality of cleaning service by serving attentively.
The cleaning department of xx Company undertakes the cleaning tasks of three office areas, two indoor cleaning areas (about 350 offices) and 10 family area of xx Company. This is one of the core tasks of service management in our xx company. The cleaning department always regards high-quality cleaning service as the top priority of the whole year's work, solidly carries out the activities of "Quality Service Year", extends the cleaning service project, and makes every effort to build the service brand of "xx Cleaning". In this year, our cleaning department has all kinds of disappointments, but in this year, we also have some bright spots. First, at the beginning of the year, xx Company received a notice from the provincial company that the 20xx group meeting was held in the restaurant of the complex building, and the company leaders held a meeting in time to arrange and deploy the group meeting and formulate specific service plans. After receiving the task, the cleaning department immediately organized team member Qi Xin and Qi Xin to work together, carefully arranged the work tasks, and completed 1 efficiently. 60,000 square meters of cleaning tasks. The second is to strengthen the daily cleaning patrol inspection work in communities and office areas, cooperate with the safety inspection work of provincial companies in spring and autumn, pay close attention to the implementation of safety responsibilities, and deepen the investigation and management of hidden dangers. During the inspection, a total of 34 potential safety hazards were identified. Cooperate with relevant departments of the company to complete the registration of several offices in the building that need painting and the replacement of broken curtain wall glass outside several offices in the building. Further standardize the emergency system, adjust the emergency team in time according to the personnel changes, and clarify the responsibilities and implement them. Third, I received that the subordinate departments of the provincial company are moving to the North Building. Our cleaning department immediately organized manpower to carry out a comprehensive cleaning of the North Building, which was well received by the relocated owners. The fourth is to do a good job of clearing and benefiting warehouses.
Strengthen the management of cleaning appliances. Register all cleaning appliances in a unified way. Fifth, cooperate with xx Center Project Department to complete numerous visits and inspections by superior leaders throughout the year. VI. The company scheduled the curtain wall cleaning outside the building to be completed in June+10, 5438. At the same time, cooperate with all departments of the property management company to complete the reception service of the fourth quarter work conference of the provincial company.
Second, improve the standardization of cleaning and refine the workflow.
(1) On the basis of last year's work, improve the relevant management system and assessment rules of the cleaning department. According to the actual situation of each post, the cleaning department starts with standardizing the service process of each team, assigns people, posts and positions to each team, and implements the responsibility to people. At the same time, according to the employees' work potential and specialty, we should make "three strokes" (marking points, crossing lines and laying lines), so that everyone has something to do and everyone is responsible for the area, check according to the divided responsibility status, and immediately rectify any problems found.
(2) According to the standard training, according to the actual situation of job rotation and new employees' entry, the training is conducted by means of regular lectures and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills and specialties of the squad leader and mobilizing the intention of the skilled workers. This is convenient for students to understand and master, which not only improves the skills of students, but also narrows the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Rough first, then fine, one step in place, people walk things clearly (that is, once done thoroughly, people take away all the garbage, sundries and tools).
(3) according to the standard inspection. Don't go through the motions in the inspection work. Put an end to the confusion, put forward problems in time when found, pay attention to the methods of dealing with problems, try not to hurt harmony, and provide help in many ways. There is only one purpose, and the standard is not put down. Insisting on daily inspection is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the clean area will win the satisfaction of the owners and users.
Third, improve management and strengthen the quality of employees.
(1) First, strengthen the management quality and business training of management personnel, organize management personnel to participate in training courses for team leaders, and convey the company's relevant work requirements and cleaning standards through regular meetings.
(2) Strengthen the cultivation of the quality of cleaning staff, and first carry out ideological and moral education for each new employee. According to the different requirements of each post, carry out on-the-job training, contest cleaning knowledge and skills among all workers, and rehearse one by one, learn from each other and communicate with each other. Through training, cleaning quality and work efficiency have been greatly improved.
(3) Quality of cleaning service, according to the requirements of cleaning standards formulated by the company; Carefully follow the cleaning workflow to complete each link, and conduct spot checks on the working status and cleaning quality of the cleaning staff in each management area every month. Regardless of the size of the cleaning area, we all need the same standard. The person in charge must carefully record the working conditions, grasp the progress and quality of the work according to the working conditions records, and be aware of it and well documented.
(4) safety management; Always adhere to the basic policy of "safety first, prevention first", fully implement "standardized" operations, carefully investigate the potential safety hazards in various cleaning areas, and do a good job in safety prevention. Always implement safety requirements in all aspects of the whole process of work and management. Intensify the anti-habitual violation of regulations, so as to make unremitting efforts and sound the alarm bell. Conduct safety training for employees every week, disclose information and strengthen employees' safety awareness; Effectively implement the safety responsibility system to ensure the smooth operation of safety management.
(5) Carry out "Three Economies" activities in the company, guide and encourage employees to participate in energy-saving and consumption-reducing activities attentively, so that employees can consciously form the habit of thrift in their daily work. At this moment, reducing consumption and increasing efficiency has become a common practice of employees. Everyone can remember to use less detergent and waste less garbage bags every day, and consciously safeguard their cleaning tools so that every asset of the enterprise can be used on the cutting edge.
Four. Areas requiring improvement
1. Strengthen communication and interaction with cleaning staff. Managers should set an example, carry forward the spirit of unity and cooperation and do a good job every day. Mobilize the working enthusiasm of cleaning staff, and continue to have high working enthusiasm.
2. Cooperate with all departments attentively to fully analyze and plan the cleaning work arrangement. And formulate more detailed cleaning service requirements and standards according to the particularity of each cleaning area.
3. Conscientiously implement the spirit and work arrangements of relevant meetings.
Verb (abbreviation for verb) 20xx work plan
1. Continue to carry out "Year of Safety" activities and safety inspections. For the sake of year-round safety
Standards, deepen the investigation and management of hidden dangers, carry out safety risk management education and training, and improve employees' safety risk awareness and post safety skills.
2. Strengthen the training of front-line cleaning staff to improve the overall quality of the workforce. Improve employee on-the-job training, launch on-the-job training materials, focus on training, and implement it by the person in charge. Do a good job in the training standards and assessment records of each cleaning area to ensure that the work of each cleaning area is implemented according to the planned high standards.
3, conscientiously do a good job in xx company to undertake the task of cleaning the external curtain wall of the power building and comprehensive building of the provincial company, define the task, implement the responsibility, and implement who is in charge and who is responsible to ensure the smooth completion of the external curtain wall cleaning work.
4. Pay attention to environmental sanitation, improve the sanitary quality of each cleaning area, and ensure that the company's environmental sanitation is an advanced health unit in the province.
5. Continue to carry out the "three savings" activities, starting with saving a drop of cleaning agent and using less garbage bags, so as to turn off the lights when people walk, and turn off the water pipes in time when they are used up. At ordinary times, pay attention to maintaining various cleaning tools, facilities and equipment, and report for repair in time when problems are found, so as not to cause the company's energy waste due to human reasons.
6, strengthen the assessment, do a good job in appraisal. Strive to further improve the assessment from the height of dedication to service and striving for first-class. Based on high quality, high starting point, high standards and strict requirements, focusing on regular inspection and evaluation, we strive to avoid doing well and doing poorly. Implement the evaluation first to promote the poor, reward the excellent and punish the poor, and implement the last elimination system for each team evaluation.
Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company employee and community owner live and work in a beautiful, clean, safe and tasteful environment.
;